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'Please quote rule 1'...?

  • 28-06-2017 9:18am
    #1
    CiboC
    Registered Users, Registered Users 2 Posts: 531 ✭✭✭


    I changed the split in tax credits and cut off points between myself and my spouse recently through ROS, when I logged in today to check if they had gone through I received the following message:

    'We cannot complete your request because our records show that your personal details need to be updated. Please telephone your local Revenue office or contact us through myEnquires. Please quote rule 1.'

    I have already submitted a request through the 'myEnquires' (sic) section, but any clue as to what 'Rule 1' is....?


Comments

  • #2
    barneystinson
    Registered Users, Registered Users 2 Posts: 4,685 ✭✭✭barneystinson


    CiboC wrote: »
    I changed the split in tax credits and cut off points between myself and my spouse recently through ROS, when I logged in today to check if they had gone through I received the following message:

    'We cannot complete your request because our records show that your personal details need to be updated. Please telephone your local Revenue office or contact us through myEnquires. Please quote rule 1.'

    I have already submitted a request through the 'myEnquires' (sic) section, but any clue as to what 'Rule 1' is....?

    Sounds like the system message needs a bit of finessing... e.g. leaving it out with the "insert text here" bit still in..!


  • #3
    gmgm.cool
    Registered Users Posts: 34 ✭gmgm.cool


    I too got the same message in the revenue while applying HTB.
    submitted the query in myEnquiries, still waiting for their response.

    Thanks,
    Mallik


  • #4
    adeo
    Registered Users Posts: 3 ✭adeo


    Also got the 'Please quote rule 1' message while applying for HTB on revenue.ie, has anyone been able to solve this issue? Do l have to call the revenue office?


  • #5
    gmgm.cool
    Registered Users Posts: 34 ✭gmgm.cool


    Call Revenue Technical department, they may solve your problem. (it could be adding your spouse into your details or other thing).


  • #6
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭exaisle


    Rule 1: "Cover your arse!"

    :-)


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  • #7
    Tinkerbell4484
    Registered Users, Registered Users 2 Posts: 596 ✭✭✭Tinkerbell4484


    Got the “rule number 1” message this evening.
    How did you all get on with it??


  • #8
    adeo
    Registered Users Posts: 3 ✭adeo


    You can notify revenue using 'My Enquiries' on your account page. It took the revenue office almost two weeks before mine was resolved.


  • #9
    loose smoke
    Registered Users Posts: 15 ✭loose smoke


    CiboC wrote: »
    I changed the split in tax credits and cut off points between myself and my spouse recently through ROS, when I logged in today to check if they had gone through I received the following message:

    'We cannot complete your request because our records show that your personal details need to be updated. Please telephone your local Revenue office or contact us through myEnquires. Please quote rule 1.'

    I have already submitted a request through the 'myEnquires' (sic) section, but any clue as to what 'Rule 1' is....?

    How did u get on I received same message today


  • #10
    Stratvs
    Registered Users, Registered Users 2 Posts: 958 ✭✭✭Stratvs


    loose smoke wrote: »
    How did u get on I received same message today

    See page 16 of this guide for blocking rules.

    https://www.revenue.ie/en/tax-professionals/tdm/income-tax-capital-gains-tax-corporation-tax/part-38/38-06-04.pdf#page22


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