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Aer Lingus voucher

2»

Comments

  • #52
    OnDeBanks
    Registered Users Posts: 38 ✭OnDeBanks


    abff wrote: »
    I think working through the backlog might be a credible excuse if everyone was suffering the same delay. But the length of time taken for refunds to be received seems to vary widely from case to case.

    At this stage, I'd keep hounding them if I was you.

    I finally got my voucher. It only took 7 months...


  • #53
    Draco
    Subscribers Posts: 1,911 ✭✭✭Draco


    Draco wrote: »
    Still waiting for mine as well - applied in March. Does anyone know what the best way to contact them about it is?
    My voucher finally turned up 7 months later. What a shambles of a system that it took so long.


  • #54
    random_banter
    Registered Users, Registered Users 2 Posts: 614 ✭✭✭random_banter


    My voucher also arrived this week after much back and forth since the 20th March.

    Would love to book something right away but not feeling very optimistic about Jan/Feb travel at the moment.


  • #55
    GazzaL
    Registered Users Posts: 1,395 ✭✭✭GazzaL


    I requested a refund for one flight six weeks ago and requested a voucher for another flight yesterday. It'll be interesting to see how long it takes... I'd happily take a voucher for both, I want to book different flights but it's a balls having to wait so long.


  • #56
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭Living Off The Splash


    OnDeBanks wrote: »
    I finally got my voucher. It only took 7 months...

    I got mine from Ryanair with a 4 months use by date......so consider yourself lucky in comparison.

    Ryanair just have to be unpleasant 'till the end.


  • #57
    Lefty2Guns
    Registered Users Posts: 767 ✭✭✭Lefty2Guns


    Being chasing Aerlingus for flight vouchers since start of May.

    Contacted customer care today and they basically told me they could do nothing for me at this stage. Absolute disgrace.


  • #58
    penelope2012
    Registered Users Posts: 228 ✭✭penelope2012


    I sent a message on twitter to them, they replied asking for all the details, then 3 days later sent me a twitter message saying the money would be in my account within 5 days. It took 3. I didn't tweet I just sent the message and after months of waiting I at last got my voucher.
    Lefty2Guns wrote: »
    Being chasing Aerlingus for flight vouchers since start of May.

    Contacted customer care today and they basically told me they could do nothing for me at this stage. Absolute disgrace.


  • #59
    Lefty2Guns
    Registered Users Posts: 767 ✭✭✭Lefty2Guns


    penelope2012 wrote: »
    I sent a message on twitter to them, they replied asking for all the details, then 3 days later sent me a twitter message saying the money would be in my account within 5 days. It took 3. I didn't tweet I just sent the message and after months of waiting I at last got my voucher.

    Sent them a message over Twitter myself. They came back requesting information on the booking reference etc. Have heard nothing since I responded.


  • #60
    SimpleLogic
    Registered Users Posts: 663 ✭✭✭SimpleLogic


    Applied for a voucher June 8th(5 months ago), still haven't received a voucher.

    Voucher terms and conditions seem to have changed since I applied. I should have taken a screenshot so I have no evidence but I'm nearly sure there was no limit to when the voucher expires(now 5 years. other sections conflict and say no limit so not clear) and which currency the voucher would be provided.

    The currency is a problem for me as booked flying to Ireland(in dollars), aerlingus will provide me with a dollar currency voucher. I will soon be living back in Ireland. When booking new flights from Ireland, I will not have the option to use this voucher in dollars.


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  • #61
    Lefty2Guns
    Registered Users Posts: 767 ✭✭✭Lefty2Guns


    Just to update on this, getting some feedback via the Twitter route. Said they are escalating my voucher claim further.


  • #62
    Eldrew
    Registered Users Posts: 60 ✭✭Eldrew


    I've now been told (via twitter) on 9 (nine) separate occasions since Aug that my voucher (was due to travel in June) has been processed and/or escalated and an email will be with me in 12-15 days. Cannot get to talk to anyone direct. Will consider going legal if not resolved by Christmas.


  • #63
    Lefty2Guns
    Registered Users Posts: 767 ✭✭✭Lefty2Guns


    Got a response on Twitter about being escalated further but nothing since.


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