Oven advice please

monkeysnapper · 09-11-2013 12:00am #1

We have a zanussi built in twin oven . And myself and my wife have always believed this oven hasn't worked correctly since the day we got it. It cuts out , all display goes off like its over heated .

We know 2 other people with same oven and when we've had pizzas for example at their house the quality of the cooking seems so much better. Of course it could just be we suck when it comes to cooking ;0)

Anyway we've had this cooker 6 years and it got a new element a year and half ago , we told repair man of our problems. He fixed oven and problem carried on as usual .

It seems now element has gone again, fan going around but no heat. Everything els on oven works . I'm wondering if thermostat is faulty , ( I don't know if this was changed year and half ago) my dilemma is do I order a new thermostat and element and fix it myself cause cash is tight. I've seen videos and it looks within my capability .

Thanks

Billy Bunting · 09-11-2013 11:30pm

Quite often when i here this type of complaint its simply down to the customer not actually having the control set on the correct fan oven setting on the selector switch, are you sure you have it on correctly ?? check the instructions.

anuprising · 10-11-2013 9:50am

zanussu zdf range have a fault in the time clock . it shuts down completely and intermittently , clock goes totally blank, nothing happens . then comes back on . appears like its an overheat problem but it's a fault in the clock assembly
changed about 5 of them on the zdf this year.

dixiefly · 10-11-2013 11:07am

Have you taken this up with Zanussi Ireland? Might be worth following up with full documentation of the timeline of issues. Check whether there is any point going to small claims court and threaten Zanussi with that if the problem is not resolved.

anuprising · 10-11-2013 12:32pm

dixiefly wrote: »

Have you taken this up with Zanussi Ireland? Might be worth following up with full documentation of the timeline of issues. Check whether there is any point going to small claims court and threaten Zanussi with that if the problem is not resolved.

best of luck proving a timeline and a fault ,will cost you more in the long run
costs about €150 to rectify the fault .

cgarrad · 10-11-2013 12:38pm

As for time frame, the legal minimum across the EU is two years but in Ireland under our Statute of Limitations you can make a claim for a faulty product up to six years after purchase. In relation to that time frame though bear in mind the expected life span of the product and general wear and tear issues.

anuprising · 10-11-2013 12:54pm

- who is going to say the fault was in the appliance from manufacture or a manufacturing defect ?
how can you prove this ? .

monkeysnapper · 12-11-2013 1:13am

I think the fact I've had cooker serviced/ by a repairman other than a zanuss agent will pretty much finish any threats to take them to small claims court.

Thanks anuprising for the info regarding the clock issue .

Does everybody think job is easy enough to do myself?

Oven advice please

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