DPD Parcel Wizard - DPD Pickup

whiterebel · 13-07-2020 9:33am

Basil3 wrote: »

Amazon is only tracking it to delivery in the North, so it should be showing as delivered already.

If it was up there on Friday, you should expect it tomorrow. I would have actually expected it on Saturday....DPD have been doing deliveries on Sat and Sun here.

Amazon send some high value things through DPD directly to Ireland, not through Parcel Wizard, so it tracks right to the door,

swoofer · 20-07-2020 4:34pm

I got an item sent via parcel wizard, it was small like a pen shape. I can verify sender used correcct PW code, told me the time and date of delivery but Parcel wizard can do nothing unless it was signed for!! Does this mean all items I get sent via PW have to be signed for? And does it cost more for a sender to post? I was paying UK postage anyway.

This was an eyebrow pencil and the fact it was not delivered is a real bummer, ie it was small and pocketable.

scamalert · 20-07-2020 8:06pm

swoofer wrote: »

I got an item sent via parcel wizard, it was small like a pen shape. I can verify sender used correcct PW code, told me the time and date of delivery but Parcel wizard can do nothing unless it was signed for!! Does this mean all items I get sent via PW have to be signed for? And does it cost more for a sender to post? I was paying UK postage anyway.

This was an eyebrow pencil and the fact it was not delivered is a real bummer, ie it was small and pocketable.

it doesnt matter if its signed for or not, what matters if its scanned into their system and assigned their consignment nr, as far as support goes they only look into whats on their system, if its not scanned they can't be bothered if it was tracked or not. imagine its few quid so not a major loss for small item like that, worth better to pay extra pound or so for anpost delivered or buy couple as imagine smth as small as that could go missing way to easily with likes of PW, that said had items small as sd card delivered in the past and can say for sure its their least favorite thing to be bothered about.

swoofer · 20-07-2020 8:38pm

Thanks I did not know until I lost it that it was not a signed for item! It was from JML and it does say on their website, all items are sent as signature required but tucked away , not small items. It was €25.00 worth.

I will close PW for a while and go elsewhere, there lack of care is very disappointing but they have so much work now they can do what they like. But their bad service will rebound on them when the tide turns

So in effect, a parcel is delivered if the guy does not scan its goodbye.

rabii · 24-07-2020 8:17am

Dpd limerick is a jock, my item was stock in limerick depot since last Friday and should be delivered to clare, get surprised, clare depot is closed them phone number is not working, emails not working, HQ saying they can't do anything they are so busy and only 4 drivers

ED E · 29-07-2020 3:35pm

Taking on the US model

https://twitter.com/PinguicVerse/status/1278302962771726336

Abiya041 · 29-07-2020 5:59pm

Can you use parcel wizard on ebay and if so how would you format it as it looks different to amazon. Anyone have experience? Where do you put the pw id???

Davy · 29-07-2020 10:18pm

Abiya041 wrote: »

Can you use parcel wizard on ebay and if so how would you format it as it looks different to amazon. Anyone have experience? Where do you put the pw id???

Put it in front of your name like a prefix. Then all address lines as normal.

scamalert · 29-07-2020 10:35pm

Abiya041 wrote: »

Can you use parcel wizard on ebay and if so how would you format it as it looks different to amazon. Anyone have experience? Where do you put the pw id???

go to your account, addresses, should come out smth like this:

Primary delivery address

Name Surname
PWxxxxxx DPD Parcel Wizard, Unit 5 Trench Park, Trench Road
Newtownabbey, Antrim BT36 4LB
United Kingdom
phone

been years since setup mine but essentially you can pick between primary be it Ire or NI, as can be seen name and surname still are in proper places so used pw id as first second line in address bar i guess. that said 3-4 years never been an issue with address or deliveries/orders. As sellers get proper paypal invoice with that address and are supposed to send it to it, since it does go to NI same as UK not a lose for them, as same postage to ire varies between 2-8 pounds for smallish items.

joujoujou · 30-07-2020 9:07am

Recently had an issue with seller treating PW address as business address hence stripping out all the personal data, name and PW ID including, even though PW ID was in two different places within the address given. Took me 2 weeks of multiple emails, "contact us" messages and phone calls to sort it out eventually.

Now, my PW address is even more modified, but obviously still not idiot proof at all:

Name PWid Surname
DPD PWid Parcel Wizard
Unit 5 Trench Park PWid Trench Road
Mallusk, Antrim BT36 4LB

On the other note - for last couple of months had 10s of junk mail items coming in, all letters from unknown sender in Germany, their address just like some p.o. box with no name, just postcode and town. Google gave no results, and DPD are very slow in removing items from account and refunding me for that. Solution - closed an account, opened new one. Hope new PW id will not be affected.

scamalert · 30-07-2020 1:56pm

joujoujou wrote: »

Recently had an issue with seller treating PW address as business address hence stripping out all the personal data, name and PW ID including, even though PW ID was in two different places within the address given. Took me 2 weeks of multiple emails, "contact us" messages and phone calls to sort it out eventually.

Now, my PW address is even more modified, but obviously still not idiot proof at all:

Name PWid Surname
DPD PWid Parcel Wizard
Unit 5 Trench Park PWid Trench Road
Mallusk, Antrim BT36 4LB

On the other note - for last couple of months had 10s of junk mail items coming in, all letters from unknown sender in Germany, their address just like some p.o. box with no name, just postcode and town. Google gave no results, and DPD are very slow in removing items from account and refunding me for that. Solution - closed an account, opened new one. Hope new PW id will not be affected.

now that's total overkill to be fair, if formatted right you shouldnt need more then one line for PW ID, for items from UK postcode BT36 4LB- serves as country, town, and area then DPD parcel wizard unit 5 in theory is main address rest should be name and ID, since as mentioned as long as PW ID is close to name it shouldnt be an issue, as PW advises to use ID in the name field- which imagine makes their work easier as its main detail they need, but your example for someone seeing that address would seem more like a typo having your id in 3 different places.

id suggest using just whats below if ordering from UK, as even Mallusk would be a bit conflicting with postcode as it automatically reads as newtownabbey- i know many say to use it to avoid it getting delivered to PM, but emphasis is on Using DPD parcel wizard :

Name Surname
PWid DPD Parcel Wizard
Unit 5 Trench Park, Trench Road
Mallusk
BT36 4LB

joujoujou · 31-07-2020 10:22am

Despite being in your opinion overkill still some moron was able to omit it. I'd prefer to leave it as is. Better safe than sorry.

NATLOR · 03-08-2020 9:03pm

joujoujou wrote: »

Despite being in your opinion overkill still some moron was able to omit it. I'd prefer to leave it as is. Better safe than sorry.

I always put a note to seller saying to make sure you include the letters and numbers after my name as it helps identify me in my workplace, has worked well so far

masterboy123 · 09-08-2020 7:36pm

Hello all,

I have ordered a furniture item from Poland which was supposed to come in 2 packages given the size of the item.

I have received the first package last week, but when I track the second parcel it says :

2020-07-28 4:40:01 p.m. Transferred abroad.

DPD Ireland don't have a clue as they use different tracking number.

Does it look like the item is lost?

Abiya041 · 30-08-2020 11:06pm

Can someone help me here. I ordered an item off ebay. Delivered by royal mail. But it was supposedly delivered on 28th and Dpd have not contacted me about it. However I am sure royal mail have delivered it to the wrong address. Parcel motel because it says signature recieved by pm. Last time I ordered off ebay it said signature by pw. What are the next steps I should take. Thanks

scamalert · 31-08-2020 1:47pm

Abiya041 wrote: »

Can someone help me here. I ordered an item off ebay. Delivered by royal mail. But it was supposedly delivered on 28th and Dpd have not contacted me about it. However I am sure royal mail have delivered it to the wrong address. Parcel motel because it says signature recieved by pm. Last time I ordered off ebay it said signature by pw. What are the next steps I should take. Thanks

if it was sellers mistake on address they would be responsible for sorting this out for you, even if address was correct and royal screwed up, seller should have receipt etc to contact em and get it delivered to right address. as much as i dont like being on seller side when it comes to ebay, but sellers are responsible for item reaching exact address on your paypal invoice. So depending on seller they should be able to contact royal to sort out such mess on your behalf as ur the customer who paid, as at the end i imagine its tracked and would show as incorrect address thus seller losing out dispute. So try to approach in polite manner and see what can they do.

In short seller is responsible that parcel arrives to correct address, even thou its really unfair on ebays policy and im always cautious when selling as sellers get hammered by ebay when any issue occurs, but that's the way system works.

spix · 31-08-2020 10:39pm

Abiya041 wrote: »

Can someone help me here. I ordered an item off ebay. Delivered by royal mail. But it was supposedly delivered on 28th and Dpd have not contacted me about it. However I am sure royal mail have delivered it to the wrong address. Parcel motel because it says signature recieved by pm. Last time I ordered off ebay it said signature by pw. What are the next steps I should take. Thanks

Don't be so sure, couldn't you just argue whoever signed for it at parcel wizard wrote a W that looked like an M. They are quite similar... Show me the signature, I have a few parcel motel ones I could tell if its theirs or not.

My item which isn't showing up in my parcel wizard was delivered on 27th by Royal Mail so could be just a big delay there. However I did have something else delivered on 27th by Hermes show up. My seller has proof it was addressed correctly to parcel wizard with my parcel wizard ID included.

Hopefully not some idiot delivery man at royal mail bringing all the parcel wizard parcels to parcel motel but surely would've heard more complaints by now if that was the case, and parcel motel wouldn't keep signing for them. I've filled in a 'find my parcel' on parcel motel with my tracking number, they will usually reply by email soon and I'll notify them of this possibly happening.

Abiya041 · 01-09-2020 12:33am

spix wrote: »

Don't be so sure, couldn't you just argue whoever signed for it at parcel wizard wrote a W that looked like an M. They are quite similar... Show me the signature, I have a few parcel motel ones I could tell if its theirs or not.

My item which isn't showing up in my parcel wizard was delivered on 27th by Royal Mail so could be just a big delay there. However I did have something else delivered on 27th by Hermes show up. My seller has proof it was addressed correctly to parcel wizard with my parcel wizard ID included.

Hopefully not some idiot delivery man at royal mail bringing all the parcel wizard parcels to parcel motel but surely would've heard more complaints by now if that was the case, and parcel motel wouldn't keep signing for them. I've filled in a 'find my parcel' on parcel motel with my tracking number, they will usually reply by email soon and I'll notify them of this possibly happening.

They didn't sign it as PM but you can see tracking says signed for by PM instead of PW

spix · 01-09-2020 6:35am

Abiya041 wrote: »

They didn't sign it as PM but you can see tracking says signed for by PM instead of PW

I just went to check my latest Royal mail signed for item which was checked into parcel motel on 28th but it wasn't signed for by anybody, tracking not showing as delivered but got the parcel in my hand, something odd going on here I think.

tk123 · 01-09-2020 6:48am

Guys there’s been no signing since the pandemic started. The drivers sign it themselves with initials or draw a line across it etc etc so I wouldn’t take it as gospel

spix · 01-09-2020 7:15am

Abiya041 wrote: »

They didn't sign it as PM but you can see tracking says signed for by PM instead of PW

Attached 3 of my parcel motel signatures. The 3rd one is interesting

I also had a signed for by royal mail delivered to parcel motel on 28th, same day as yours, but there is no signature or delivery confirmed on royal mail site, which I have never seen before.

spix · 01-09-2020 7:17am

tk123 wrote: »

Guys there’s been no signing since the pandemic started. The drivers sign it themselves with initials or draw a line across it etc etc so I wouldn’t take it as gospel

Parcel wizard are taking it as gospel though as when I contacted them they said they wouldn't even search for my parcel without a signature. Even though it said delivered to newtownabbey and label sender used shows address was completely correct.

Abiya041 · 01-09-2020 8:53am

Parcel was delivered last friday. Contacted parcel wizard yesterday and they told me incorrect royal mail deliveries will be sent back to royal mail bit they were close yesterday so they should recieve it today. I hope I can get this parcel soon

Abiya041 · 01-09-2020 8:57am

scamalert wrote: »

if it was sellers mistake on address they would be responsible for sorting this out for you, even if address was correct and royal screwed up, seller should have receipt etc to contact em and get it delivered to right address. as much as i dont like being on seller side when it comes to ebay, but sellers are responsible for item reaching exact address on your paypal invoice. So depending on seller they should be able to contact royal to sort out such mess on your behalf as ur the customer who paid, as at the end i imagine its tracked and would show as incorrect address thus seller losing out dispute. So try to approach in polite manner and see what can they do.

In short seller is responsible that parcel arrives to correct address, even thou its really unfair on ebays policy and im always cautious when selling as sellers get hammered by ebay when any issue occurs, but that's the way system works.

I've asked the seller what address she had written and she got back to me with proof. She said that I she thinks I could get £50 back if I didn't get the parcel and she sent it by Royal mail tracked. That would be good enough as I only payed slightly more than £50.

spix · 01-09-2020 9:02am

Abiya041 wrote: »

Parcel was delivered last friday. Contacted parcel wizard yesterday and they told me incorrect royal mail deliveries will be sent back to royal mail bit they were close yesterday so they should recieve it today. I hope I can get this parcel soon

Parcel wizard will just say anything to remove their liability. If a parcel is signed for and marked as delivered, it is not 'sent back to royal mail'

Also do not become convinced that parcel motel have the parcel just because it says PM on the signature, PM/PW is so close it is very likely just an error. You will also have pretty much zero chance of getting compensation from royal mail when it is signed for and delivered so forget about that. Either parcel wizard or parcel motel have the parcel, without a doubt. Likely parcel wizard and its just delayed, they wont say 'our service is slow and crappy' so are happy to play along with the idea its not their fault.

spix · 01-09-2020 9:17am

Abiya041 wrote: »

I've asked the seller what address she had written and she got back to me with proof. She said that I she thinks I could get £50 back if I didn't get the parcel and she sent it by Royal mail tracked. That would be good enough as I only payed slightly more than £50.

My dad has 2 hermes deliveries to parcel wizard, both delivered on 29th at around 10am, not yet showing up in account either. It is not just affecting royal mail deliveries so it seems most likely scenario is delay at parcel wizard. Tell them that next time you are talking to them, that other people who had items delivered to parcel wizard with other couriers also don't have their parcels and to do their job and find your parcel.

spix · 01-09-2020 10:07am

Email from parcel wizard

Over the last number of weeks, all the carriers have been very busy with volumes etc. It was discovered that some of our freight in which customers was expecting was delivered in error to Nightline and Royal mail. We also discovered after an exploration exercise that our competitors were signing a consolidated POD for the parcels but did not hand over the parcels for days after, this came to light after a number of inquiries.

Our workers in the UKVA are giving signatures for each parcel that comes into our depot in Antrim. Therefore we need a signature from someone in our depot to prove we actually have it. If they can not provide a signature then they should send you a replacement.

Not sure I believe much here. Is this just because of 1 complaint from Abiya041? Because where are all the other complaints?
"But did not hand over the parcels for days after" Implying that they did infact get the parcels? So why tell me to ask for a replacement if they're getting the parcels eventually.
"Our workers in the UKVA (parcel wizard) are giving signatures for each parcel." But I have 2 Hermes deliveries to Parcel Wizard on the 29th just 3 days ago and no signature due to coronavirus.

whiterebel · 01-09-2020 10:55am

Simple fact of the matter is that they are not being signed for in PM or PW, which leaves customers in a difficult place when they go missing. There is a definite problem in PM going to PW and vice-versa. The non-signature is going on since before the pandemic due to the volumes.
For me, Hermes would be bottom of the list as a courier. I never saw one shipment go correctly once it went through them.
I would have thought that PM/PW would at least have a system of checking off all arrivals in to their depots. Without signatures these forwarding services are bound to fail

spix · 01-09-2020 11:03am

whiterebel wrote: »

Simple fact of the matter is that they are not being signed for in PM or PW, which leaves customers in a difficult place when they go missing. There is a definite problem in PM going to PW and vice-versa. The non-signature is going on since before the pandemic due to the volumes.
For me, Hermes would be bottom of the list as a courier. I never saw one shipment go correctly once it went through them.
I would have thought that PM/PW would at least have a system of checking off all arrivals in to their depots. Without signatures these forwarding services are bound to fail

I have plenty of successful Hermes deliveries..never a problem before. Thing is parcel wizard are claiming to me it has happened with both my Hermes + Royal mail deliveries, on different days recently. That is impossible to believe. I have a feeling they are taking 1 persons complaint about the PW/PM signature thing and going with it...

whiterebel · 01-09-2020 11:28am

You should go back through the PM thread and this thread. The amount of times they have been cross delivered, with PM at times taking it over and delivering through their system rather than handing it over. When they do it takes weeks, too. Again, the problems with non signature has been going on since before March.

spix · 01-09-2020 11:42am

whiterebel wrote: »

You should go back through the PM thread and this thread. The amount of times they have been cross delivered, with PM at times taking it over and delivering through their system rather than handing it over. When they do it takes weeks, too. Again, the problems with non signature has been going on since before March.

I must've been lucky before then as using parcel motel for years, dad using parcel wizard for years, never had anything delivered to wrong place now suddently both royal mail and hermes make the same mistake a few days ago??

Parcel motel have told me they had a misroute over the weekend and the parcels have been returned to the courier. Parcel wizard saying that after an inquiry found parcel motel have not returned the parcels. Both companies are extremely close to each other, guess they hate each other a bit much to just drop the parcels over instead of returning to courier. Putting buyers in a predicament with ebay as tracking for all items showing delivered, no way a dispute could be won trying to explain this.

Abiya041 · 01-09-2020 3:21pm

spix wrote: »

Parcel wizard will just say anything to remove their liability. If a parcel is signed for and marked as delivered, it is not 'sent back to royal mail'

Also do not become convinced that parcel motel have the parcel just because it says PM on the signature, PM/PW is so close it is very likely just an error. You will also have pretty much zero chance of getting compensation from royal mail when it is signed for and delivered so forget about that. Either parcel wizard or parcel motel have the parcel, without a doubt. Likely parcel wizard and its just delayed, they wont say 'our service is slow and crappy' so are happy to play along with the idea its not their fault.

Sorry about that. Was in a hurry to go out when writing that. Meant to say Parcel Motel

scamalert · 01-09-2020 5:24pm

spix wrote: »

I must've been lucky before then as using parcel motel for years, dad using parcel wizard for years, never had anything delivered to wrong place now suddently both royal mail and hermes make the same mistake a few days ago??

Parcel motel have told me they had a misroute over the weekend and the parcels have been returned to the courier. Parcel wizard saying that after an inquiry found parcel motel have not returned the parcels. Both companies are extremely close to each other, guess they hate each other a bit much to just drop the parcels over instead of returning to courier. Putting buyers in a predicament with ebay as tracking for all items showing delivered, no way a dispute could be won trying to explain this.

well thats the grey area, youd me amazed with what buyers get away with and usually Paypal sides with buyer most of the time even if they are wrong. But given where seller did send it to correct address, think its unfair to dispute or blame them, as PW PM are third party courier service so its not your physical address, so the fault is on them.

that said its truly amazing that two being so close to each other in so many years didn't manage to establish some exchange between themselves, its not like any of em suffer for business.

spix · 01-09-2020 11:19pm

scamalert wrote: »

well thats the grey area, youd me amazed with what buyers get away with and usually Paypal sides with buyer most of the time even if they are wrong. But given where seller did send it to correct address, think its unfair to dispute or blame them, as PW PM are third party courier service so its not your physical address, so the fault is on them.

that said its truly amazing that two being so close to each other in so many years didn't manage to establish some exchange between themselves, its not like any of em suffer for business.

Yeah I wouldn't even want to open a dispute, a bit disgusted by parcel wizard telling me to resolve it that way, saying its not their problem unless you can prove we signed for it. You'd think since they obviously know this happened before that they'd take steps to prevent it happening and resolve it easily when and if it happens again. They're both acting like they're on the other side of the world when they're practically next door to each other. Its a bit ridiculous.

Abiya041 · 01-09-2020 11:24pm

spix wrote: »

Yeah I wouldn't even want to open a dispute, a bit disgusted by parcel wizard telling me to resolve it that way, saying its not their problem unless you can prove we signed for it. You'd think since they obviously know this happened before that they'd take steps to prevent it happening and resolve it easily when and if it happens again. They're both acting like they're on the other side of the world when they're practically next door to each other. Its a bit ridiculous.

Yeah that's what annoys me the most, like they're right beside each other, it wouldn't hurt to just drop the parcel in next door. Like fair enough if was far but it literally costs them nothing. Starting to get fed up chasing after each company looking for answers as to where my parcel would be

spix · 02-09-2020 3:17am

Abiya041 wrote: »

Yeah that's what annoys me the most, like they're right beside each other, it wouldn't hurt to just drop the parcel in next door. Like fair enough if was far but it literally costs them nothing. Starting to get fed up chasing after each company looking for answers as to where my parcel would be

Had parcel motel on twitter tell me the parcels were returned to the couriers, royal mail, hermes etc
Had parcel motel by email tell me they had transferred them back to DPD (parcel wizard)
Had parcel wizard tell me parcel motel haven't returned the parcels and to contact the seller for a replacement.

Seems nobody really knows the whereabouts of a huge batch of parcels.
Parcel wizards reponse is by far the worst. They don't show any confidence that they will ever get the parcels which is alarming as they are addressed to them, so they should be easily able to retrieve them, you would think thats something they would want to do to protect its businesses reputation. Instead acting like they are all gone for good and have no interest in helping.

whiterebel · 02-09-2020 10:28am

Abiya041 wrote: »

Yeah that's what annoys me the most, like they're right beside each other, it wouldn't hurt to just drop the parcel in next door. Like fair enough if was far but it literally costs them nothing. Starting to get fed up chasing after each company looking for answers as to where my parcel would be

For all you know this happens every day, and there could be pallets of it. Why should they consistently clean up after other company's mistakes? If a courier consistently delivered parcels to your house instead of a house in a neighbouring estate would you just keep delivering it for them?

spix · 02-09-2020 11:04am

Well Parcel Wizard delivered my ipad case today, shame the ipad itself is missing. It was delivered by Royal Mail on 29th, the ipad by Royal Mail on 27th.

Also had 2 hermes items delivered at exact same time to Parcel Wizard on 29th.
1 of them was delivered today, the other has yet to show up on my Parcel Wizard account. So seems they manage to misplace items even when they are delivered to them, which makes me wonder if the ipad did actually go to Parcel Motel in the first place.

spix · 02-09-2020 12:07pm

whiterebel wrote: »

For all you know this happens every day, and there could be pallets of it. Why should they consistently clean up after other company's mistakes? If a courier consistently delivered parcels to your house instead of a house in a neighbouring estate would you just keep delivering it for them?

Parcel motel told me in email this happens regularly, and when it does they bring the parcels over to DPD. I was told something different on twitter but person in email seems genuine. Its just doing the right thing... hardly a huge deal. If I was working there I'd want to bring the parcels over no matter how frequently it happens. How can you not knowing how many people are waiting for those parcels. What would you suggest? Phone DPD to ask them to come pick them up seems fair. Giving them back to the courier seems pointless when they're situated so close.

scamalert · 02-09-2020 12:14pm

whiterebel wrote: »

For all you know this happens every day, and there could be pallets of it. Why should they consistently clean up after other company's mistakes? If a courier consistently delivered parcels to your house instead of a house in a neighbouring estate would you just keep delivering it for them?

you have a point there, but its two same businesses that most likely get pre sorted deliveries in tons daily arriving, then mid day deliveries from posties and couriers on top, where in most cases mistake often would only be noticed by staff when sorting parcels. But in so many years the two been around its hard to imagine they wouldn't come to some agreement for fair exchange- as its customers who pay them for service that's on the line.

granted it probably be annoying as fck to do it daily, but weekly or every fortnight shouldn't be an issue, as neither of them wins in scenarios where items go missing for their customers.

whiterebel · 02-09-2020 12:23pm

spix wrote: »

Parcel motel told me in email this happens regularly, and when it does they bring the parcels over to DPD. I was told something different on twitter but person in email seems genuine. Its just doing the right thing... hardly a huge deal. If I was working there I'd want to bring the parcels over no matter how frequently it happens. How can you not knowing how many people are waiting for those parcels. What would you suggest? Phone DPD to ask them to come pick them up seems fair. Giving them back to the courier seems pointless when they're situated so close.

Did they tell you how quickly they swap? According to stories on here it can take weeks, and not only during the pandemic.

spix · 02-09-2020 12:26pm

whiterebel wrote: »

Did they tell you how quickly they swap? According to stories on here it can take weeks, and not only during the pandemic.

Parcel Motel told me DPD should definitely have them back by now if they were wrongly delivered to Parcel Motel on Friday. Parcel Wizard don't seem to agree.

scamalert · 02-09-2020 12:29pm

whiterebel wrote: »

Did they tell you how quickly they swap? According to stories on here it can take weeks, and not only during the pandemic.

ive worked in exactly same scenario business and another that has been doing same in area, and it was like 100-300 parcels daily, any mistmatch would only be detected usually when someone sorting deliveries would try to scan and see address wasnt correct, even on small scale it would been easily a week for like 10-20 parcels to have turn around before someone would sort them out properly where they would be destined to go.

But when DPD and likes of nightline come into play its not like they are short of fleets on their doorsteps to expedite such mistakes.

spix · 02-09-2020 1:52pm

scamalert wrote: »

ive worked in exactly same scenario business and another that has been doing same in area, and it was like 100-300 parcels daily, any mistmatch would only be detected usually when someone sorting deliveries would try to scan and see address wasnt correct, even on small scale it would been easily a week for like 10-20 parcels to have turn around before someone would sort them out properly where they would be destined to go.

But when DPD and likes of nightline come into play its not like they are short of fleets on their doorsteps to expedite such mistakes.

The part wich is really shocking me is how parcel wizard are acting like its impossible to ever get the parcels. Since this has happened before they should know if we'll eventually get our parcels, and if not then what on earth happens to them???

Abiya041 · 02-09-2020 1:59pm

spix wrote: »

The part wich is really shocking me is how parcel wizard are acting like its impossible to ever get the parcels. Since this has happened before they should know if we'll eventually get our parcels, and if not then what on earth happens to them???

I wouldn't mind waiting a week or two to be honest if I was guaranteed I was eventually going to get it

spix · 02-09-2020 2:02pm

Abiya041 wrote: »

I wouldn't mind waiting a week or two to be honest if I was guaranteed I was eventually going to get it

Of course.. but in parcel wizards eyes "its not our problem, go ask your seller for a refund"

I think it is their problem. Didn't they set up shop right next door to their competitor and with a similar name? Hasn't this happened before and they haven't managed to stop it happening? I don't see any notification on their website saying your parcels may be delivered to parcel motel by accident and if this happens then tough luck.

Abiya041 · 02-09-2020 2:03pm

I don't know what to make of this one

spix · 02-09-2020 2:06pm

Abiya041 wrote: »

I don't know what to make of this one

Is Antrim supposed to be a codename?

Probably what he means is Parcel Motel sent all the misrouted parcels back to their main nightline depot instead of 5 seconds down the road. Now they are miles away. That makes perfect sense... not.

Abiya041 · 02-09-2020 2:57pm

Has anyone on this thread had this problem recently and did you eventually get the parcel?

spix · 02-09-2020 10:30pm

Abiya041 wrote: »

Has anyone on this thread had this problem recently and did you eventually get the parcel?

I'm curious if anyone else has their royal mail parcel delivered to parcel wizard on friday go missing, or anyone had one delivered fine. Or is it just the 2 of us? I know not everyone uses boards.ie but I'd expect a few more people to show up here if what the are telling us is true.

DPD Parcel Wizard - DPD Pickup

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