DPD Parcel Wizard - DPD Pickup

soc · 12-09-2019 3:13pm

Suckit wrote: »

No, it just means somebody signed for it. The way the parcels are delivered to PM and PW are in bulk, it would take them ages to go through them individually. PW stuff often gets delivered to PM by mistake and is signed for. You need to contact the seller and tell them that it never arrived, although two weeks is a long time there will be a record of it somewhere and the driver may remember which building they delivered that days bulk parcels to.
Tell the seller it never arrived, if the seller says it was signed for, tell them that maybe correct, but it wasn't signed for at the correct address (assuming PW are saying that they have never received it).

You can also contact PW by using this chat link:
https://livechat.dpd.ie/dpd/chat3/chat

This phone number:
090 64 20500

Or this form:
https://dpd.ie/Contact-Us

I can't tell the seller it didn't arrive. They sent it registered to the parcel wizard address...and it was signed for there. It's not their fault that pw has misplaced it...they paid for it to be signed and delivered to pw...so they've fulfilled their part.

I'll try the chat option tmrw.

Twitter account hasn't been active I think since 2017. Facebook I had initial contact via messenger...but then they conveniently disappeared from there too...sent several messages to them there for an update and nothing.

I've tried ringing the number. Again got through initially and guy supposed to get back to me...and he never did.

Tried online contact form too...and still nothing.

I've also emailed several times and...guess what....still nothing.

Suckit · 12-09-2019 3:24pm

soc wrote: »

I can't tell the seller it didn't arrive. They sent it registered to the parcel wizard address...and it was signed for there. It's not their fault that pw has misplaced it...they paid for it to be signed and delivered to pw...so they've fulfilled their part.

I'll try the chat option tmrw.

I'm not on twitter, but this one could help maybe - https://twitter.com/dpdireland?lang=en

I am finding myself in the unlikely position of defending PW on this one. I have had my more than fair share of problems with them (all of them tbh).
But if you contact them and if they say that they never had the parcel, then it was likely delivered to the wrong address. It is not that unusual, in fact it's quite common.
If that is the case with this, then PW didn't misplace it and the the courier that the seller used delivered it to the wrong address.

It is for that reason that many people use 'Mallusk' on the virtual address for PW instead of 'Newtownabbey'. Somebody pointed it out very early on, as it helps prevent them being delivered to the wrong unit.

soc · 12-09-2019 3:38pm

Suckit wrote: »

I'm not on twitter, but this one could help maybe - https://twitter.com/dpdireland?lang=en

I am finding myself in the unlikely position of defending PW on this one. I have had my more than fair share of problems with them (all of them tbh).
But if you contact them and if they say that they never had the parcel, then it was likely delivered to the wrong address. It is not that unusual, in fact it's quite common.
If that is the case with this, then PW didn't misplace it and the the courier that the seller used delivered it to the wrong address.

It is for that reason that many people use 'Mallusk' on the virtual address for PW instead of 'Newtownabbey'. Somebody pointed it out very early on, as it helps prevent them being delivered to the wrong unit.

But on PW T&C:

If you buy goods from a UK Consignor and use the My UK Virtual Address, your contract for delivery of the goods will remain with the Consignor (as per the Standard Delivery section of these terms) until the goods are validly received and accepted by us at the My UK Virtual Address location.

From the point we receive your parcel at the UK Virtual Address, your contract for collection and delivery will be with us and the Terms and Conditions of Carriage, outlined below, will apply.

I have a track & trace from Royal Mail saying explicitly: "Signed for by: DPD PARCEL WIZARD (name of person, which I'm omitting)".
So, I (and seller) have no other reason to believe that it wasn't received by PW... so, hence onus is on PW.

I've had loads of parcels delivered to PW and never had this 'PM/PW' issue... and even if there is an issue, it's PW issue, and not mine. I'm literally using the UK Virtual Address on my PW account... if I changed it to 'Mallusk' no doubt they'd probably use that as a 'get out' clause that I didn't use the correct PW address :rolleyes:

I'll try that Twitter account, thanks!

CoBo55 · 12-09-2019 3:40pm

soc wrote: »

But on PW T&C:

I've had loads of parcels delivered to PW and never had this 'PM/PW' issue... and even if there is an issue, it's PW issue, and not mine. I'm literally using the UK Virtual Address on my PW account... if I changed it to 'Mallusk' no doubt they'd probably use that as a 'get out' clause that I didn't use the correct PW address :rolleyes:

I'll try that Twitter account, thanks!

Exactly, mallusk would be a get out clause.... If they ever communicated...

Suckit · 12-09-2019 6:15pm

soc wrote: »

But on PW T&C:
I have a track & trace from Royal Mail saying explicitly: "Signed for by: DPD PARCEL WIZARD (name of person, which I'm omitting)".
So, I (and seller) have no other reason to believe that it wasn't received by PW... so, hence onus is on PW.
I'll try that Twitter account, thanks!

I was just mentioning it to you in case you weren't aware of it, and it may help.
If you search this thread for mallusk you will see many have had the issue and changed over. Not sure if there was also a thread before this one.
I had two parcels go missing early on. One was from amazon courier who had it clearly marked as DPD PARCEL WIZARD and it was signed (illegible).
I had been able to contact them, who told me it wasn't delivered to them. I contacted Parcel Motel and they said they would look. I think it took 3 weeks of panicking before it came through from the PM unit.
The 2nd item never turned up. It was from a clothing store. I contacted PW first, they said they didn't have it. That was good enough for me. Contacted the store said parcel didn't arrive, and it wasn't signed by anyone at that address. They sent it again.

Fwiw, I have also had items from DHL and An Post (among others) sent directly to me, but signed for by my neighbour at their address with my address in the system, which is okay where we live. But not right beside each other.
They have the name of the address already in the system.
When they hand over the POD system/App all they want is the signature. The address in the system would be the intended delivery point, they rarely change that (some do now).
Very easy to see how PW or PM could sign for an incorrect parcel or another address when a bulk delivery is being made.
The onus is definitely not on PW until the courier can prove it was delivered to them at the correct address.

torrevieja · 14-09-2019 11:49pm

Suckit wrote: »

I was just mentioning it to you in case you weren't aware of it, and it may help.
If you search this thread for mallusk you will see many have had the issue and changed over. Not sure if there was also a thread before this one.
I had two parcels go missing early on. One was from amazon courier who had it clearly marked as DPD PARCEL WIZARD and it was signed (illegible).
I had been able to contact them, who told me it wasn't delivered to them. I contacted Parcel Motel and they said they would look. I think it took 3 weeks of panicking before it came through from the PM unit.
The 2nd item never turned up. It was from a clothing store. I contacted PW first, they said they didn't have it. That was good enough for me. Contacted the store said parcel didn't arrive, and it wasn't signed by anyone at that address. They sent it again.

Fwiw, I have also had items from DHL and An Post (among others) sent directly to me, but signed for by my neighbour at their address with my address in the system, which is okay where we live. But not right beside each other.
They have the name of the address already in the system.
When they hand over the POD system/App all they want is the signature. The address in the system would be the intended delivery point, they rarely change that (some do now).
Very easy to see how PW or PM could sign for an incorrect parcel or another address when a bulk delivery is being made.
The onus is definitely not on PW until the courier can prove it was delivered to them at the correct address.

Ok so can you tell me if i get a text to say my parcel with ref number 1234 has arrived and will be sent i have the credit for this parcel, then there is no time frame of one hour next day i get a text saying my parcel has arrived ABCD but i dont have enough credit in my account,?? confused i am now so i top up again and get a messsage ABCD will be delivered next day with an hour time frame etc which they text me and i recieved, so what happened to 1234 ??? they Charged me for a Parcel, im not sure what this is i get a few orders of Amazon
Any ideas folks???

Shortbread · 18-09-2019 11:06am

I received a notification from PW on Monday that they had a parcel for me and I was charged €3.85. But I wasn't expecting anything and haven't received a package or a notification that it's out for delivery. No response to email and their phone rang out. Then live chat hung up on me as I was typing.

I'd noticed this happening before but when nothing arrived I assumed it was an error and I hadn't been charged. This time I checked and I was charged but the non existent parcel is listed as being 'ready for dispatch' for 2 days. Do they charge to dispose of spam like catalogues and don't bother sending them on?

There seems to be no way of communicating with them that they accept?

lensman · 18-09-2019 12:04pm

Royal mail tracking tells me they delivered my package to the newtownabby depot on sat 14 Sept but it hasn't been delivered to me, no sign of it when I check future deliverys on PW site either, awaiting response from DPD now,....this happened before & the package eventually turned up after a week,....thinking of moving to the An Post service as they actually have a UK mainland address which is handy because some retailers FREE UK delivery doesn't include NI, same price as PW but you collect from your local PO.

soc · 18-09-2019 12:16pm

lensman wrote: »

Royal mail tracking tells me they delivered my package to the newtownabby depot on sat 14 Sept but it hasn't been delivered to me, no sign of it when I check future deliverys on PW site either, awaiting response from DPD now

Yeah good luck with that. They have my parcel signed for into their depot since 31/08 and both they and my parcel have disappeared. They're impossible to get hold of and when you do they ask you for info and then they continue to ignore.
.

lensman · 18-09-2019 12:29pm

soc wrote: »

Yeah good luck with that. They have my parcel signed for into their depot since 31/08 and both they and my parcel have disappeared. They're impossible to get hold of and when you do they ask you for info and then they continue to ignore.
.

The crazy thing is the item is a rain drip bar that you fit to the bottom of your door to divert the rain away, this is the 2nd one I ordered the 1st item was shipped months ago but an empty cardboard shipping tube arrived which had been cut open & taped up again with DPD (interlink) tape, this delivery is the same item but from a different UK retailer,...someone is collecting door accessories.:rolleyes:

CoBo55 · 18-09-2019 2:26pm

lensman wrote: »

The crazy thing is the item is a rain drip bar that you fit to the bottom of your door to divert the rain away, this is the 2nd one I ordered the 1st item was shipped months ago but an empty cardboard shipping tube arrived which had been cut open & taped up again with DPD (interlink) tape, this delivery is the same item but from a different UK retailer,...someone is collecting door accessories.:rolleyes:

And dresses too, that's what was in my package, I haven heard a peep from them either.

lensman · 18-09-2019 3:34pm

CoBo55 wrote: »

And dresses too, that's what was in my package, I haven heard a peep from them either.

Another shipment is on its way to me via PW, my account is now zero & I cant topup, keeps telling me "error occurred" so if the missing package shows up now Im in a fix....notified PW last week about the topup issue but not a peep from them,......Ive setup an An Post AddressPal account for future UK deliveries,...had enough of PW at this point.

soc · 18-09-2019 5:02pm

CoBo55 wrote: »

And dresses too, that's what was in my package, I haven heard a peep from them either.

Mine is a laptop stand

lensman · 19-09-2019 9:36am

they seem to be replying to complaints on their FB page in recent days/weeks,

CoBo55 · 19-09-2019 11:24am

lensman wrote: »

they seem to be replying to complaints on their FB page in recent days/weeks,

Yada yada yada, I just want my item(unlikely at this stage) or a refund. Would it be worthwhile going the SCC route?

soc · 19-09-2019 12:09pm

CoBo55 wrote: »

Yada yada yada, I just want my item(unlikely at this stage) or a refund. Would it be worthwhile going the SCC route?

That is exactly how I feel. But in T&C they are governed by UK law...

Subject to any Northern Irish laws which apply to the Services (including mandatory consumer protection laws in Northern Ireland) which may apply to customers in Northern Ireland, these conditions and each and every order made pursuant to them shall be governed by Irish law and the Irish courts will have jurisdiction over any disputes arising from them.

I assume this means though that it can still be pursued under Irish law?

I just want to know the process to get item refunded ...but it's like pulling teeth with them

lensman · 20-09-2019 3:01pm

Wonders will never cease, the package that arrived at PW Newtownabbey last Saturday arrived at my door today.

CoBo55 · 20-09-2019 6:31pm

Bit of progress here too, PW have admitted liability to the seller of my goods, they need the an invoice for the sale which the emailed to me and a scan of the delivery docket with the signature on it. My seller is awaiting that from DHL, after that I can raise an official complaint and get a refund.

whiterebel · 22-09-2019 10:41am

CoBo55 wrote: »

Bit of progress here too, PW have admitted liability to the seller of my goods, they need the an invoice for the sale which the emailed to me and a scan of the delivery docket with the signature on it. My seller is awaiting that from DHL, after that I can raise an official complaint and get a refund.

Even doing that, ParcelWizard are doing it incorrectly. Their contract is with you, not with the seller. Fairly shambolic behaviour from them at every step.

CoBo55 · 22-09-2019 2:40pm

whiterebel wrote: »

Even doing that, ParcelWizard are doing it incorrectly. Their contract is with you, not with the seller. Fairly shambolic behaviour from them at every step.

You can sing that one!! Never ever again.

Graces7 · 25-09-2019 6:05pm

I live on a small offshore island where couriers do not venture so always make sure if I order online that the seller uses An Post. As I am all but housebound mail order shopping is important to me.

It works well these days; I can order from eg Lenehans hardware or Holland and Barrett in an afternoon and the parcel is with me the following morning.

Last week I ordered from Ebay uk. Made sure they were sending by post.

Am now in a total chaos being inundated with emails from DPD and Ebay who assure me that they tried to deliver today .. and left a note! Total fabrication.. Now a different courier is mentioned. Who will not spend a whole day toing and froing on the ferry...

JUST USE AN POST!

I have emailed them prolifically to no avail. Just get the same falsehoods..

I have tried to get a refund but the seller is not longer replying to messages.

Is this normal for DPD etc? Do they not check maps and addresses etc before they set out?

They keep putting the delivery date back and back. Just want a refund and peace!

fineso.mom · 25-09-2019 7:48pm

Just request a chargeback from your bank. Its straightforward.

Graces7 · 26-09-2019 5:01am

Had yet another email from ebay; alleging that a delivery attempt was made yesterday! DPD will have arrived at the shore and realised OOPS.

Graces7 · 26-09-2019 12:03pm

fineso.mom wrote: »

Just request a chargeback from your bank. Its straightforward.

Cannot get to my bank.

Graces7 · 26-09-2019 12:04pm

More and more emails and saying they ar edelivering today... from Ebay and DPD. too ill for all this so have blocked their posts … losing the money is hard. NEVER EVER AGAIN from Ebay..

antix80 · 26-09-2019 12:14pm

You're probably best asking them to use Royal Mail if you want the item to be delivered by An Post.
Many companies specify whether they use Royal Mail or a courier in their listing or on their website.
It might be helpful to update your address to state "Royal Mail only, remote island" in address line 3 or so. Not saying it's a solution but it might help.

DPD seemingly do deliver to remote addresses but state it will take an extra 2 days. So when you see "Out for Delivery" or "Delivery attempted".. chances are that's when it left the central depot, and perhaps redirected to another depot to be re-sorted/take to sorting office for delivery by ferry/etc. Don't take it personally.

fineso.mom · 26-09-2019 12:27pm

No need to be making yourself I'll over it. Those are automated emails. As poster above said, not personal. You dont need to go to the bank physically, just contact them. It's a very simple process.

antix80 · 26-09-2019 12:43pm

Yea.. I'd give it a week or 2. If nothing shows up you can go through the refund process.

Most sellers will have info like this under "Postage and payments"
Postage and packaging
To Ireland
Service Royal Mail International Economy
Delivery £4.50
Estimated delivery within 6-10 working days
Seller sends within 3 days after receiving cleared payment

Be careful if buying Chinese junk or other electronics, as a lot of the time it will say item location "UK" but will actually ship from Asia. Most sellers though will complete this info accurately.

CoBo55 · 26-09-2019 9:09pm

Guess what? The parcel turned up today after they denied that they had it, I think it was in PM and someone from PW asked them if they had it.

Graces7 · 27-09-2019 12:19am

antix80 wrote: »

You're probably best asking them to use Royal Mail if you want the item to be delivered by An Post.
Many companies specify whether they use Royal Mail or a courier in their listing or on their website.
It might be helpful to update your address to state "Royal Mail only, remote island" in address line 3 or so. Not saying it's a solution but it might help.

DPD seemingly do deliver to remote addresses but state it will take an extra 2 days. So when you see "Out for Delivery" or "Delivery attempted".. chances are that's when it left the central depot, and perhaps redirected to another depot to be re-sorted/take to sorting office for delivery by ferry/etc. Don't take it personally.

They did say clearly they use Royal Mail else I would not have bought from them. And I did specify why etc as you so wisely suggested. I always do.

The messages say it is being delivered at eg 12 30 and even tell me the name of the driver. Maris! and blame me for the failed delivery.

DPD do not deliver to islands. No courier does; trust me on that. Many other firms eg Woodies, also specify no islands. It would take too long with ferries only once or twice a day..I never ever use a courier for that reason. An Post deliver here. So I use the firms who use An Post ; as this seller claimed on the ebay site they did .

Also I wrote several times to DPD. They disregard all mails and just send the same . " delivery was attempted and a note was left for you". My address s very clearly an island and they have been told.

They have now apparently "attempted" three deliveries and left me three notes! No notes here.

I assumed they have and use maps.

As I am all but housebound I get much of what I need by post. Y'day I ordered from a big hardware firm In Dublin; Lenahans. As I have done before. Their range is amazing! Ordered around 2 pm; had a mail from them soon after 4 pm that my order was on its way . and from previous frequent experience it will be with me tomorrow , Friday , morning. Same with eg Holland and Barrett.. An Post are brilliant. To the island from Dublin in well under 24 hours with tracking is the norm with them and other firms who use An Post. . Oh and by ordering a certain amount, no postage /shipping costs
I googled ebay problems and vanishing orders are frequent. As is ignoring queries and complaints. 2 weeks now already. A horrific scene.

such a shame. But that lesson is learned and I am the poorer for it. It was something I was getting as a gift for someone. That I cannot get elsewhere. Small pension here so no leeway

Citizens info have very expert advice on this matter.

So there really are no excuses for this. None.

Graces7 · 27-09-2019 12:23am

antix80 wrote: »

Yea.. I'd give it a week or 2. If nothing shows up you can go through the refund process.

Most sellers will have info like this under "Postage and payments"
Postage and packaging
To Ireland
Service Royal Mail International Economy
Delivery £4.50
Estimated delivery within 6-10 working days
Seller sends within 3 days after receiving cleared payment

Be careful if buying Chinese junk or other electronics, as a lot of the time it will say item location "UK" but will actually ship from Asia. Most sellers though will complete this info accurately.

said clearly Royal Mail. I am very careful after previous bad experiences

There is no excuse. Been over 2 weeks already .. heads will roll soon!
PS already ill anyways so it is not them …

Just males it harder trying to deal with them

Anyways; turning it over to legally qualified folk as I am ill abed and coping with paperwork etc is beyond me. I was appalled at how often this happens with ebay; google ebay complaints!

Over and out from me.

Graces7 · 27-09-2019 12:27am

witnessmenow wrote: »

I booked a package for delivery using Parcel Direct on a Monday morning, got a Fedex service and used the option to have it collected from one of their locations (a petrol station near by). It was due to be collected from there Tuesday.

Monday evening I brought the package to the petrol station and they had no idea what to do it, ended up talking to a manager and she said she would ring Parcel direct in the morning.

She rings me Tuesday and she said that she was talking to parcel direct and she said it was all sorted.

Wednesday evening I check my tracking and see it hasn't moved, when I contacted parcel direct they said they'd get them to collect Thursday but wouldn't tell me a collection time or anything. Unsurprisingly they never collected it. I ended up booking through Parcel2Go (via TNT) On Thursday evening, it was collected from me on Friday and delivered to Boston on Monday, so definitely recommend them over Parcel Direct anyways.

Bit off topic for this Thread, but I have nothing but praise for DPD, they give an hour window that they always stick to and I've never had any issues.

Then you are very lucky. They keep sending me that hour window and just not seeing that they would need a ferry to get here. Thick as 2 short planks so planning to sue them now. mnaksockasbomdow ondowd

Graces7 · 27-09-2019 12:30am

Mystery666 wrote: »

Thanks for the replies. So the only other option is fastway, which everyone else things is a terrible service?

no; there is dpd who are worse then fastway!

soc · 27-09-2019 8:53am

CoBo55 wrote: »

Guess what? The parcel turned up today after they denied that they had it, I think it was in PM and someone from PW asked them if they had it.

Exact same thing happened to me! And this is after I had to go somewhere else to purchase the missing item...Something fishy alright....how come all these parcels that went missing around 31st of Aug have suddenly turned up? I'm not happy at all and will never use them again

CoBo55 · 27-09-2019 9:01am

soc wrote: »

Exact same thing happened to me! And this is after I had to go somewhere else to purchase the missing item...Something fishy alright....how come all these parcels that went missing around 31st of Aug have suddenly turned up? I'm not happy at all and will never use them again

I won't either, their attitude in the emails wasn't very nice. I've setup an addresspal account and I'll try that next.

whiterebel · 27-09-2019 9:18am

MOD: OP you are going on multiple threads bad mouthing DPD because of your experience. I have consolidated all your comments and am folding your thread into the main DPD thread. Please keep any comments about them there in future. Thanks.

antix80 · 27-09-2019 11:03am

Graces7 wrote: »

Then you are very lucky. They keep sending me that hour window and just not seeing that they would need a ferry to get here. Thick as 2 short planks so planning to sue them now. mnaksockasbomdow ondowd

You won't get anywhere suing them - or ebay - as their contract is with the seller.
My advice to you is to leave the seller negative feedback due to using a delivery service other than agreed, and then begin a dispute resolution with ebay to get a refund after an appropriate amount of time has passed.

And a bit more advice.. You live on an island with all the downsides that come with it. You might just need to accept online shopping with foreign companies who rely on couriers isn't for you. Stick to the companies you can trust.

Suckit · 29-09-2019 10:54pm

Has anyone used these for a TV before? around 50-55 inch?

Did they charge much extra?

scamalert · 30-09-2019 11:05am

antix80 wrote: »

You won't get anywhere suing them - or ebay - as their contract is with the seller.
My advice to you is to leave the seller negative feedback due to using a delivery service other than agreed, and then begin a dispute resolution with ebay to get a refund after an appropriate amount of time has passed.

And a bit more advice.. You live on an island with all the downsides that come with it. You might just need to accept online shopping with foreign companies who rely on couriers isn't for you. Stick to the companies you can trust.

thats moronic and biggest thing i hate about ebay policies, if you put in correct address which seller slapped label on how the f are they responsible for your missing item, if they have tracked and it says signed its not their fault.

as in most cases uk has way cheaper shipping for tracked and most do use it, putting in false claim wont do you much favor.

that said its very high number here of people who seem to complain about service, even thou used em from start never had more then few delays over the years, yes they say they missed you or item isnt there, but usually if it shows signed, they find and deliver it within day or two, at least in my case, maybe other hubs are a mess but hard to believe they would be so bad country wise.

Suckit wrote: »

Has anyone used these for a TV before? around 50-55 inch?

Did they charge much extra?

whats the weight for tv ? as id be interested as well knowing is there much extra as going back seems some gotten luck without getting any extra, but imagine depends on whole packaging , if weight is less then 20kg, size could compensate for dimensions not to get slapped with extra charge, as think theres FAQ section on their site about how they calculate cost, and if weight is less its possible, or well happened in past where no extra pay was needed, for others that ordered large items.

Suckit · 30-09-2019 1:11pm

scamalert wrote: »

whats the weight for tv ? as id be interested as well knowing is there much extra as going back seems some gotten luck without getting any extra, but imagine depends on whole packaging , if weight is less then 20kg, size could compensate for dimensions not to get slapped with extra charge, as think theres FAQ section on their site about how they calculate cost, and if weight is less its possible, or well happened in past where no extra pay was needed, for others that ordered large items.

The weight is not on it, but I guess packaged it's about 15kg (going by weight of other similar TV's).
I've ordered form Germany before, but this is only available from UK and not available for shipping to Ireland.
I thought that I had read here somebody ordered it and it cost €10 extra or something, but can't seem to find it in the thread.

I see some got it for €3.50

Edited:

I decided to buy it anyway, and pay whatever it was going to be. They are charging £250 to deliver it to Northern Ireland.
Feck that.

waterfaerie · 08-10-2019 12:56pm

Does anyone know what happens if I make a single order to be sent through Parcel Wizard and the sender sends it as one consignment but splits it into two boxes?

scamalert · 08-10-2019 1:44pm

waterfaerie wrote: »

Does anyone know what happens if I make a single order to be sent through Parcel Wizard and the sender sends it as one consignment but splits it into two boxes?

topup for two separate parcels. if two boxes have to be scanned they wont be treated as single delivery.

frogstar · 10-10-2019 3:56pm

Could someone remind me of what address to input to stop your package going to parcel motel in error?

Had my first package (a large and expensive one) incorrectly delivered to PM by royal mail over 2 weeks ago . PM say they return all such parcels back to carrier but royal mail say it has yet to be returned

Have a claim in now with Amazon for a replacement or refund but just want to make sure this doesn't happen again

Tks

joujoujou · 10-10-2019 11:03pm

frogstar wrote: »

Could someone remind me of what address to input to stop your package going to parcel motel in error?

[...]

Tks

Name
PW ID
DPD Parcel Wizard,
Unit 5, Trench Park Rd
Mallusk, co. Antrim
BT36 4LB

You're welcome.

scamalert · 10-10-2019 11:47pm

i wonder instead of PW could people use parcel wizard in full? or even add DPD as its their side business anyway.

never had issues with newtownabbey, but then again PM-PW when mail moves basically in trucks easy to deliver wrong, as both share same business park.

autumnalcore · 11-10-2019 1:09am

Never had an issue with newtownabbey here either. But I'm having loads of issues with DPD in Cork the last 6 months.

Parcel wizard goes perfectly until it hits Depot 29, then its a case of spin the wheel and hope for the best.

I started getting parcels delivered to pickup point because they were outright lying about going to the house.

Then the excuses became even more comical
- "The pickup point refused your parcel because it was too big" (500g and about 15cm x 10cm x 5cm) - pickup point staff confirmed driver never showed up and several other people had been in looking for their parcels.

- "Pickup point was closed" (open until 11pm - again staff confirmed driver never showed up)

So I started getting the parcels delivered to work where they get so many deliveries they know all the courier drivers by name.

- "Your parcel was delayed because the driver is new to the route" nope same driver as usual parcel was never on his delivery list

- "We're down a driver, your driver is covering two routes" nope driver is covering same route he has for years

Head office even started CC'ing me on their requests to the local depot to prove they were following things up. Still had no effect whatsoever.

notahappycamper · 16-10-2019 10:38am

Does anyone use the DPD iOS app for Parcel Wizard? I notice it is very slow on my iPhone XS Max and the app has not been updated in 2 years.

sunbeam · 16-10-2019 6:41pm

notahappycamper wrote: »

Does anyone use the DPD iOS app for Parcel Wizard? I notice it is very slow on my iPhone XS Max and the app has not been updated in 2 years.

I'm finding the Android app very slow. Most of the time it times out when I'm logging in, or when I'm trying to get to the delivery details page. I'm also finding that I cannot track the number of stops the van is from my house any more, but maybe that is down to the driver.

TimHorton · 25-10-2019 9:51pm

I order from Amazon a lot , 174 orders so far this year , The first 173 were delivered by An Post - Order 174 is DPD !

Dan Jaman · 26-10-2019 8:39am

TimHorton wrote: »

I order from Amazon a lot , 174 orders so far this year , The first 173 were delivered by An Post - Order 174 is DPD !

That's unwelcome news for me, as I don't trust DPD to find a gaily-coloured ass in a field.

DPD Parcel Wizard - DPD Pickup

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