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Locked out of my Google account, any help much appreciated

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  • 15-12-2020 10:42pm
    #1
    [Deleted User]
    Posts: 0 ✭


    Hi all, I know there was a world wide Google and Youtube outage yesterday, but I think issue goes back a few days before that. Whatever can go wrong, has gone wrong.

    I changed my password then forgot it.

    Google says it has sent an sms to my phone so I can click on the link and sign into the account from there. I never received the sms, and I have retried approx 10 times.

    My secondary password is one which diverts to my gmail account, so I cant access that because I cant sin in to gmail, plus my secondary account does not have webmail, it just came free with my domain when I registered it (the company dont host my website)

    I eneter the answer to my security question then it prompts me to enter a third email address where I can be contacted. I received an email with a code yesterday, and when I entered the code I was told that someone will contact me in about 120 hours to tell me if Im allowed back into my Google account.

    There is a feature on my Android which generates two sets of 10 digit codes that I can use to verify that the Google account is mine. Where on earth do I enter this code on my phone?

    Mods, if you feel the need to move this post to a more relevant forum, could you give it an hour maybe, because there is traffic on After Hours and I might get an answer.

    Thanks


Comments

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    #2
    greasepalm
    Registered Users Posts: 5,252 ✭✭✭greasepalm


    If you have a desktop or laptop use that as phone has limited features.If phone number is correct on your saved account you should receive a text on mobile.

    Does wifi and mobile data need to be on to receive?


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    #3
    donspeekinglesh
    Registered Users Posts: 1,861 ✭✭✭donspeekinglesh


    The generated codes sound like 2 factor authentication codes. You put these in after your password, so not much help right now.

    What network is your phone on? I think some networks have issues with receiving some automated texts like these


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    #4
    spaceHopper
    Registered Users Posts: 3,967 ✭✭✭spaceHopper


    Virgin media had a lot of issues with service provider text messages. Maybe call your providers customer care but at this stage I'd say you will have to wait for Google to contact you.


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    #5
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,696 Mod ✭✭✭✭L1011


    Its just not just Virgin - any MVNO not owned by the main networks is utterly useless at handling bulk text messages. Tesco, Lyca, Virgin, etc etc.

    If you use anything with SMS 2FA - which is entirely false security if someone really, really wants to get you - don't use an indy MVNO.


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    #6
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    I could only read my gmail on my phone for a few weeks,
    if i put in my password on a pc i was told account blocked
    because i had changed my sim card ,eg the 2fa no was no longer working.
    i did not forget my password.
    I went to settings security on my phone and put in my new no ,eg phone no for 2 factor
    auth .i recieved a sms in a few minutes ,eg put in code 123455
    ,i put in code on my pc and now i can acess my email from any pc.
    i,m not on a mvno , just a standard mobile provider.

    https://www.lifewire.com/how-to-recover-a-forgotten-gmail-password-1172087

    the 2fA Code was sent to my phone as a sms txt message,thru the phone network
    eg i did not have data on or wifi on .

    i think best practice is just to use another gmail account as the secondary account, with a different password or even use a free protonmail email account .
    the chances of forgetting the password to 2 email accounts at the same time is low.


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    #7
    dam099
    Registered Users Posts: 1,080 ✭✭✭dam099


    antigravity2 wrote: »
    My secondary password is one which diverts to my gmail account, so I cant access that because I cant sin in to gmail, plus my secondary account does not have webmail, it just came free with my domain when I registered it (the company dont host my website)

    Do you mean secondary email? Can you go to your domain host and change the divert to another email you can access?


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    #8
    riclad
    Registered Users Posts: 8,184 ✭✭✭riclad


    I got a 2fa code sent to my phone today
    , i don't know why, as I did not lose my password
    It was sent as a txt message to my phone
    Maybe someone is trying to hack into my Gmail account.
    The whole point of a secondary account is
    It uses a different password
    And it should be independent of your primary Gmail account

    Google gives you the option of setting up 2Fa on any phone and they send you a
    2fa code by txt message eg pin no 56777900


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    #9
    observanto
    Closed Accounts Posts: 15 ✭observanto


    Maybe this article will help you:

    Gmail Account Recovery
    https://gmailaccountrecovery.blogspot.com/
    Information and instructions for the recovery of a lost Gmail account as well as how to re-secure an account after recovery. Last update: 07/2020

    To avoid troubles in future think about a password manager. 


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