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Adobe Lightroom billing question please

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  • 19-11-2019 2:16pm
    #1
    IrishHomer
    Registered Users Posts: 2,939 ✭✭✭


    I just went to cancel my Adobe Lightroom monthly billing and they want to Bill me €64 to close it? I pay €11 to €13 per month for several months.

    Does anyone know is this normal or am I expected to subscribe for a minimum of 12 months to avoid this closing fee?


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    #2
    Alanstrainor
    Moderators, Motoring & Transport Moderators Posts: 23,157 Mod ✭✭✭✭Alanstrainor


    It's an annual plan, so you are signing up for the year when you buy it. Hence the cancellation fee. Very annoying really.


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    #3
    BKWDR
    Registered Users Posts: 2,172 ✭✭✭BKWDR


    Just on this, i subscribed to LR then my laptop crapped out so i went to cancel and it said the same, but whatever way i went to cancel i hit the box to say it was too expensive or what not and the next screen said they would give me 2 months free, which they did.

    I had a look there a couple weeks back and i think its 20+30e to cancel ahead of the year so im just gonna wait till the year and cancel and maybe go back to phone only for a 5er a month.

    I have a new laptop but find its rarer i get to open it to edit photos and tend to do it on the phone moreso.


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    #4
    IrishHomer
    Registered Users Posts: 2,939 ✭✭✭IrishHomer


    BKWDR wrote: »
    Just on this, i subscribed to LR then my laptop crapped out so i went to cancel and it said the same, but whatever way i went to cancel i hit the box to say it was too expensive or what not and the next screen said they would give me 2 months free, which they did.

    I had a look there a couple weeks back and i think its 20+30e to cancel ahead of the year so im just gonna wait till the year and cancel and maybe go back to phone only for a 5er a month.

    I have a new laptop but find its rarer i get to open it to edit photos and tend to do it on the phone moreso.

    I'm exactly the same, thanks


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    #5
    Effects
    Registered Users Posts: 9,761 ✭✭✭Effects


    They seem to be alright about changing plans and prices.
    I had to change credit card recently and didn't get around to updating with Adobe.
    Ignored a few emails, figuring I'd get around to it eventually.
    They then rang me about it and offered me 3 months free if I updated my card, which I did.


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