Imagine LTE Rural Broadband

Mortelaro · 29-09-2019 9:27am

SalteeDog wrote: »

Am I right to be concerned about distance to the mast?

Yes

opinionated3 · 29-09-2019 10:36am

SalteeDog wrote: »

Imagine called me last week and also called out to the house doing the hard sell on the new 5g enabled service. I am 21 km from the Tonabrocky mast with line of sight across Lough Corrib. I'm currently on Three 4g broadband and like many here FTTH will be coming to the top of my boreen but no further. (about 1KM away).
Three isn't bad - sometimes drops to 3 or 4Mbps during evenings..(switching to 3G often helps). At the moment I'm getting 30Mbps up and down on 4G.

Given the distance I am from the mast (and I've no line of sight to the Abbeyknockmoy mast) I'm am extremely dubious that Imagine's speeds will be any better than Three.

Am I right to be concerned about distance to the mast?

Imagine operate a set maximum distance that you can be from a certain mast. I'm near the limits of the mast that I'm currently connected to. I had their engineers out last year when I complained about poor speeds. They decided the problem wasn't distance, it was a line of sight affected by trees in a field some distance from my house. Just for kicks they turned my receiver towards a second mast that was further away and I was getting 50mb speeds!! They contacted imagine right away to inform them of this but imagine said that because I was three Kms over their distance limit, they would refuse to connect me to that mast permanently.
So for me, line of sight followed by severe contention especially in evening times, seems to be the big let down with this company.

SalteeDog · 29-09-2019 2:17pm

opinionated3 wrote: »

Imagine operate a set maximum distance that you can be from a certain mast. I'm near the limits of the mast that I'm currently connected to. I had their engineers out last year when I complained about poor speeds. They decided the problem wasn't distance, it was a line of sight affected by trees in a field some distance from my house. Just for kicks they turned my receiver towards a second mast that was further away and I was getting 50mb speeds!! They contacted imagine right away to inform them of this but imagine said that because I was three Kms over their distance limit, they would refuse to connect me to that mast permanently.
So for me, line of sight followed by severe contention especially in evening times, seems to be the big let down with this company.

Thanks folks. I reckon I'll stay put for now.

Tommy Lagahan · 30-09-2019 5:32pm

Whats the craic with billpay on imagine, my accounts showing -100 and no transactions - do they just use the card you set the account up with in the first place or do I have to call them up and set up direct debt?

I was assuming that you could just pay through their portal but i don't see any way of doing that.

Mortelaro · 30-09-2019 6:13pm

It's a recurring charge on the card you give them

Tommy Lagahan · 30-09-2019 6:17pm

Mortelaro wrote: »

It's a recurring charge on the card you give them

Cheers Mortelaro, I see you can pay directly via their support line as well. Apparently the connection is down at home but will have to wait to get back and check if its my second router causing it, hopefully not a bill mixup.

seanvanseanvan · 04-10-2019 1:35am

Anyone have experience of the Nagle mountain mast in Cork, I am currently on the Knockraha mast and it has become unworkable at peak times since August. They are sending a technician to move me to Nagle and I am just curious if it is a waste of time?

Mortelaro · 04-10-2019 10:09am

seanvanseanvan wrote: »

Anyone have experience of the Nagle mountain mast in Cork, I am currently on the Knockraha mast and it has become unworkable at peak times since August. They are sending a technician to move me to Nagle and I am just curious if it is a waste of time?

That's a defacto admission by them that they're changing their arm over subscribing masts or that their technology is not fit for purpose

FunkyFr3sh · 04-10-2019 6:35pm

Gonzo wrote: »

have you tried all mobile operators? At my location I can only get 0.5meg from 3, 4 from Vodafone and over 20 from Eir mobile.

I'm on Three's €20 a month "unlimited" plan and use my phone for tethering. I could switch to another provider to get faster 4G speeds but then I would lose my 2TB a month from Three. Quantity over Quality with Three, that's for sure.

seanvanseanvan · 04-10-2019 6:56pm

Mortelaro wrote: »

That's a defacto admission by them that they're changing their arm over subscribing masts or that their technology is not fit for purpose

I have a folder full of screen tests that prove that.

terryduff12 · 04-10-2019 7:28pm

Seen about 5 vans roaming around knockmore and Ballina in County Mayo the last week selling the dream to a few people.

oscarBravo · 04-10-2019 7:34pm

terryduff12 wrote: »

Seen about 5 vans roaming around knockmore and Ballina in County Mayo the last week selling the dream to a few people.

That figures. There's a bunch of FTTH going live south of Ballina in the next couple of weeks.

BeerWolf · 07-10-2019 1:35pm

Switched over to Imagine a month ago;

And FAST.com giving 170mbps

Rather happy with that, after being stuck using THREE's 4G offering [which was often around the 5MB mark from the supposed "up to" 50mb]. Those speeds, living out in the sticks (countryside).

Tommy Lagahan · 07-10-2019 1:46pm

BeerWolf wrote: »

Switched over to Imagine a month ago;

And FAST.com giving 170mbps

Rather happy with that, after being stuck using THREE's 4G offering [which was often around the 5MB mark from the supposed "up to" 50mb]. Those speeds, living out in the sticks (countryside).

Keep in mind that as contention goes up that'll probably go down unfortunately. Yer hardly on one of the new Donegal masts?

I signed up 3 weeks ago myself and getting similar speeds still but I signed up knowing full well that it'll end up just like three, vodafone and the fixed WISP I had a few years back once they over-subscribe. I'm giving this one 3-6 months before issues start cropping up :P

Falconire · 07-10-2019 9:27pm

BeerWolf wrote: »

Switched over to Imagine a month ago;

And FAST.com giving 170mbps

Rather happy with that, after being stuck using THREE's 4G offering [which was often around the 5MB mark from the supposed "up to" 50mb]. Those speeds, living out in the sticks (countryside).

Enjoy it while you can as it won't last.

Ultimanemo · 07-10-2019 9:32pm

BeerWolf wrote: »

Switched over to Imagine a month ago;

And FAST.com giving 170mbps

Rather happy with that, after being stuck using THREE's 4G offering [which was often around the 5MB mark from the supposed "up to" 50mb]. Those speeds, living out in the sticks (countryside).

It used to be like that for me, now the only difference between Imagine and Three is the price.

Mortelaro · 07-10-2019 10:24pm

BeerWolf wrote: »

Switched over to Imagine a month ago;

And FAST.com giving 170mbps

Rather happy with that, after being stuck using THREE's 4G offering [which was often around the 5MB mark from the supposed "up to" 50mb]. Those speeds, living out in the sticks (countryside).

Enjoy it while it lasts
It won't
Mind you it lasted a year or so with me
That test is in the middle of the day
I actually still get speeds up to 170 in the daytime
But it goes to.pot in the evening

seanvanseanvan · 07-10-2019 10:34pm

Every evening since I got the text about the 5g upgrade, coming up on 3 months now after 3 years of perfect service

seanvanseanvan · 08-10-2019 12:46am

And because Imagine are lying about contention

Mortelaro · 08-10-2019 9:32am

seanvanseanvan wrote: »

Every evening since I got the text about the 5g upgrade, coming up on 3 months now after 3 years of perfect service

You need to leave them and state their 1 Mb fibre service as the reason...
What in the name of God are you paying €59 a month for that crap for?

seanvanseanvan · 08-10-2019 4:01pm

Mortelaro wrote: »

You need to leave them and state their 1 Mb fibre service as the reason...
What in the name of God are you paying €59 a month for that crap for?

I wouldn't be with Imagine if I had another option and to be honest I had no issue with speeds for 3 years til this July.
Speed test just now

Mortelaro · 08-10-2019 6:50pm

That's pretty bad for the middle of the day
Mines around 30 now at 650pm which is ok
I'll test in an hour and post what it's like then

Hero777 · 09-10-2019 11:41am

Just wondering if anyone has this service in The Naul, north county Dublin?

Mortelaro · 09-10-2019 6:47pm

35 down 6 up atm so about the same as yesterday
At that its very useable but it's not fibre and shouldn't be thought of as such as its 5 times faster at all times

Mortelaro · 10-10-2019 6:19pm

Shortly after the post above, the internet stopped altogether
Its been back but un useable
Got 3 texts from imagine to say they're working on the fault...

deadl0ck · 10-10-2019 7:47pm

So I got the upgrade to the new 5G ready stuff last week on Friday.
My speeds have been worse since.

I rang them the next day and the support guy sent out some troubleshooting steps which I had to so before it could be passed on to 2nd line support.

I rang again on Monday and got talking to someone pretty useless (after I had replied to all the troubleshooting steps with screenshots etc)

Rang again on Tuesday and got a very helpful guy, who took a lot of details and is supposed to get back to me (but has not yet) - he also gave me a user/pass for the router which I can now access myself to set up port forwarding - that's a first !

Anhoo - I'll ring them again tomorrow to see if there is any update, but the helpful guy could see that the signal was not as good as the old setup I had and he wondered why they had put it up like that (My guess is because it was 5.30 on a friday afternoon)

Mortelaro · 10-10-2019 8:16pm

Signal with me on the modem is usually full
Tonight its 2 to 3
Guy on phone said while they're fixing the ,'issue's I'm migrated over to another site
How is that possible?
I'm still pointed to barrack Croghan

I presume for the 120 people he told me are affected,the engineers are drawing out of some other high site somewhere for bandwidth?
That means some mast elsewhere must be s-hoite tonight now too?
If you are on that mast dont blame my use...I've only 4mb tonight,even the internet radio is buffering..
They say its been an issue for a week or two whatever this issue is (I'd say a month or more) but they've only got to the bottom of it today and it will be fixed tomorrow
We'll see

deadl0ck · 11-10-2019 3:59pm

deadl0ck wrote: »

So I got the upgrade to the new 5G ready stuff last week on Friday.
My speeds have been worse since.

I rang them the next day and the support guy sent out some troubleshooting steps which I had to so before it could be passed on to 2nd line support.

I rang again on Monday and got talking to someone pretty useless (after I had replied to all the troubleshooting steps with screenshots etc)

Rang again on Tuesday and got a very helpful guy, who took a lot of details and is supposed to get back to me (but has not yet) - he also gave me a user/pass for the router which I can now access myself to set up port forwarding - that's a first !

Anhoo - I'll ring them again tomorrow to see if there is any update, but the helpful guy could see that the signal was not as good as the old setup I had and he wondered why they had put it up like that (My guess is because it was 5.30 on a friday afternoon)

So it looks like the issue is my Gargoyle rouyter sitting on front of the Imagine router - it worked fine with the old one, but there is some issue with it now.

On a direct test to the Imagine router I can get 70-100 speeds

seanvanseanvan · 14-10-2019 12:35am

The crew came and couldn't move me to a different mast. So my options are to give 30 days' notice or grin and bear it till the end of November/December. Seemingly when they did 5g upgrade on Knockraha mast they blew a cell (correct term?) and now every customer is drawing from one cell.

d31b0y · 14-10-2019 8:23am

Mortelaro wrote: »

Signal with me on the modem is usually full
Tonight its 2 to 3
Guy on phone said while they're fixing the ,'issue's I'm migrated over to another site
How is that possible?
I'm still pointed to barrack Croghan

I presume for the 120 people he told me are affected,the engineers are drawing out of some other high site somewhere for bandwidth?
That means some mast elsewhere must be s-hoite tonight now too?
If you are on that mast dont blame my use...I've only 4mb tonight,even the internet radio is buffering..
They say its been an issue for a week or two whatever this issue is (I'd say a month or more) but they've only got to the bottom of it today and it will be fixed tomorrow
We'll see

He was talking through his arse it seems. My speeds since the 10th;

11/10 - 6.16 mbps
12/10 - 8.72 mbps
13/10 - 2.69 mbps

Mortelaro · 14-10-2019 10:48am

d31b0y wrote: »

He was talking through his arse it seems. My speeds since the 10th;

11/10 - 6.16 mbps
12/10 - 8.72 mbps
13/10 - 2.69 mbps

Those your lowest evening speeds?
How long does that go on for?
I've only tested at 750pm to be consistent and its usually around 30 to 40 lately at that time(since they 'fixed' the problem, did you get texts about that?)
Same mast

Mortelaro · 14-10-2019 9:35pm

Worse than dial up this evening
Bye bye
Cancelling tomorrow and joining whizzy

Mortelaro · 15-10-2019 10:07am

And 156 Mb now...

d31b0y · 15-10-2019 11:38am

My hourly average over the past 7 days;

Last two days;

Drops off a cliff between 7 and 8 and comes back usable between 10 and 11.
The two troughs bottom out around 2 mbps.

Gonzo · 15-10-2019 11:38am

Mortelaro wrote: »

And 156 Mb now...

probably best to get most of what you need done before it buckles again this evening. In fairness you've had a very good run with Imagine up to recently, better than most people. If Whizzy are more reliable with speeds 24/7 then i'd move to them if they are the only other option.

Gonzo · 15-10-2019 11:40am

d31b0y wrote: »

My hourly average over the past 7 days;

Drops off a cliff between 7 and 8 and comes back usable between 10 and 11.
The two troughs bottom out around 2 mbps.

That 3 to 4 hour period in the evening is when you probably need the internet the most and when everyone else is also using it. Not much point having over 100 megs at 4am and then unusable in the evening when you need it.

xtreme rebel · 15-10-2019 1:10pm

Reyansh Little Bandage wrote: »

I don't have it but this should be it. From the Gemtek site:

https://www.gemteks.com/en/products/wireless-broadband/outdoor-cpe

I got this installed earlier, as part of the 5G ready installation. Does anyone know if I can log into this router?

Mortelaro · 15-10-2019 7:10pm

They want to replace my router
2nd line say it has known issues with a new software update they did at my mast...
3 to 5 working days..
Current speed 5mb..

I'll let them do that but if no improvement, there will be no delay in leaving

Gas thing is,its not the router unless d31b0y's here is also shot
Same mast

Mortelaro · 15-10-2019 7:15pm

Its also rubbish because obviously it's only in the evening that its shot...

tsue921i8wljb3 · 15-10-2019 7:40pm

They have some amount of spoofers employed. I was with them for years, long before this LTE product. I eventually gave up complaining and accepted what I had because there were no alternatives. Had the router and radio replaced as well. No change, surprisingly!

Grab All Association · 15-10-2019 7:47pm

Advertising under the poles with fibre I’ve noticed. Fast broadband now in the area or something along those line. Thurles and Killenaule areas. I emailed eircom with the suggestion of Counter-advertising underneath it with the the words from eircom.net/.ie openeir etc

xtreme rebel · 15-10-2019 7:53pm

Logged into new new Router tonight, changed the router name and password. Applied the changes and now I cant connect to the WiFi.

Any ideas?

Mortelaro · 15-10-2019 7:56pm

Reyansh Little Bandage wrote: »

They have some amount of spoofers employed. I was with them for years, long before this LTE product. I eventually gave up complaining and accepted what I had because there were no alternatives. Had the router and radio replaced as well. No change, surprisingly!

Aye,well I have to let them do that.
But they must think I'm thick
I mean if the router can do 156 in the daytime, IT'S NOT BROKEN

Currently 3Mb

Am using three 4G in the house st the moment
At least Whizzy is an option

Gonzo · 15-10-2019 8:59pm

Mortelaro wrote: »

Aye,well I have to let them do that.
But they must think I'm thick
I mean if the router can do 156 in the daytime, IT'S NOT BROKEN

Currently 3Mb

Am using three 4G in the house st the moment
At least Whizzy is an option

yep no way is that router broken/faulty if it can do over 150 early in the day. There is no end to the amount of spoofing Imagine do. The only way Imagine can improve your speeds is get rid of half the customers from your mast, and they ain't going to do that!

SkepticQuark · 15-10-2019 11:19pm

Definitely NBP ready.

seanvanseanvan · 16-10-2019 1:01am

Mortelaro wrote: »

They want to replace my router
2nd line say it has known issues with a new software update they did at my mast...
3 to 5 working days..

That is what they did with me as well, made no difference. They claimed that my old router didn't have the software to move sectors on the mast when there was heavy usage. Yet my mast currently has only one sector available for 400 premises. Kick the can down the road, the next thing you will offered is a change of mast.

seanvanseanvan · 16-10-2019 1:09am

Mortelaro wrote: »

Aye,well I have to let them do that.
But they must think I'm thick
I mean if the router can do 156 in the daytime, IT'S NOT BROKEN

I remember before I changed from Nova to Imagine, the customer care team was blaming trees for interference, funny these trees disappeared after midnight. They really do think that the consumer is stupid :-)

Mortelaro · 16-10-2019 1:29pm

Just did a test in a house over the road from me that have Vodafone Ftth

Anything else is a JOKE
See attached

celticbhoy27 · 16-10-2019 1:39pm

Just had the snake oil salesmen on my door. Thankful for threads like these as if you're anyway gullible you'd sign up on the spot. He told me how I was in the Amber area and would never see fibre broadband. I alerted him to the nbp, he retorted that it would be 10 years or may never happen. I assured him it would and that it's their fault it's stalled at present. He left

deadl0ck · 16-10-2019 2:11pm

Mortelaro wrote: »

Just did a test in a house over the road from me that have Vodafone Ftth

Anything else is a JOKE
See attached

TBH this sort of comment angers me - for people with no other choice this is better than nothing
Are you saying unless you have super high speed broadband there in no point in having any ?

I live in a rural area and I'm 5KM from the exchange - I was paying eircom 60 a month for 5Mbps broadband for years and I was happy to be able to get it as it allowed me to work from home a couple of days a week

I'm now with Imagine and I'm getting an average of 60 Mbps for the same price and about 15Mbps at it's worst.

For people in a similar situation to me, it's really annoying to hear all the whining and wailing of people who just complain all the time about people who have faster connections them them. If it's that important to your life then move somewhere with FTTH

Imagine LTE Rural Broadband

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