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Car recall

  • 12-06-2021 1:40am
    #1
    colm reilly
    Registered Users, Registered Users 2 Posts: 41 ✭


    Hi folks

    I need some advice on how to proceed with this issue .My car went into a main dealership for a manufactors recall on the 22 feb .Dealership were unable to fix on the day and said they would have to order new parts. .Car could not be driven at this point ,and no courtsey car was offered /available .Just to add my car is 6 year old .I contacted their head office and after many emails /phone calls ,they agreed to pay for hired car (€25 a day).I sent 3 months invoices to them looking for payment ,and as yet recieved nothing .They assured me car will be fully serviced as a good gesture ect .The person i was dealing with as now left the company .So now i have a new case manger . Its now week 15 and still no car .No date when parts are due in .Wecome any advice please .


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 83,440 ✭✭✭✭Atlantic Dawn
    M


    Try communicating with the manufacturer to see what they say.


  • #3
    mickdw
    Registered Users, Registered Users 2 Posts: 23,465 ✭✭✭✭mickdw


    colm reilly wrote: »
    Hi folks

    I need some advice on how to proceed with this issue .My car went into a main dealership for a manufactors recall on the 22 feb .Dealership were unable to fix on the day and said they would have to order new parts. .Car could not be driven at this point ,and no courtsey car was offered /available .Just to add my car is 6 year old .I contacted their head office and after many emails /phone calls ,they agreed to pay for hired car (€25 a day).I sent 3 months invoices to them looking for payment ,and as yet recieved nothing .They assured me car will be fully serviced as a good gesture ect .The person i was dealing with as now left the company .So now i have a new case manger . Its now week 15 and still no car .No date when parts are due in .Wecome any advice please .
    Have you written confirmation that they agreed to pay hire car for duration?


  • #4
    colm reilly
    Registered Users, Registered Users 2 Posts: 41 ✭colm reilly


    Atlantic Dawn wrote: »
    Try communicating with the manufacturer to see what they say.

    I have been in weekly contact with the manufacturer and its in one of their dealerships .Thanks for reply .


  • #5
    colm reilly
    Registered Users, Registered Users 2 Posts: 41 ✭colm reilly


    mickdw wrote: »
    Have you written confirmation that they agreed to pay hire car for duration?

    Yes -by email .Thanks for reply


  • #6
    lawgrad15
    Registered Users Posts: 114 ✭✭lawgrad15


    - If not done already, make sure all communication is in writing.
    - Specify a specific time and date that you expect to be paid by and if not, you will consult a solicitor. Again, whether the agreement for payment of 25 per day is in writing is important. The reason for needing to go to a solicitor is that the current cap on small claims claims is 2k. If you were to bring a small claims case you could probably do so yourself but the it is worth noting that award sought possibly falls outside the jurisdiction of the small claims given that you are seeking 25 per day over 3 months.
    - Another route you could consider would be telling the manufacturer that you are willing to share your experience with the media. That may speed the process up slightly!

    Good luck and keep us posted!


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  • #7
    colm reilly
    Registered Users, Registered Users 2 Posts: 41 ✭colm reilly


    lawgrad15 wrote: »
    - If not done already, make sure all communication is in writing.
    - Specify a specific time and date that you expect to be paid by and if not, you will consult a solicitor. Again, whether the agreement for payment of 25 per day is in writing is important. The reason for needing to go to a solicitor is that the current cap on small claims claims is 2k. If you were to bring a small claims case you could probably do so yourself but the it is worth noting that award sought possibly falls outside the jurisdiction of the small claims given that you are seeking 25 per day over 3 months.
    - Another route you could consider would be telling the manufacturer that you are willing to share your experience with the media. That may speed the process up slightly!

    Good luck and keep us posted!

    Hi -and thanks for the detailed reply .One futher question in relation to the recall ,is their any time limit for them to sort out this issue .?


  • #8
    mickdw
    Registered Users, Registered Users 2 Posts: 23,465 ✭✭✭✭mickdw


    Just on time linit, we are living in strange times - components are difficult to get due to covid so i dont see any point in throwing your weight around re time line. I would however get a solicitor to write to them immediately re the outstanding car hire costs.
    I find it odd that they agreed to that to begin with.


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