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Hisense American F/F - model RQ689N4|DB1

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  • 17-05-2020 11:45am
    #1
    funnyname
    Registered Users Posts: 1,744 ✭✭✭


    Hi, noticed yesterday evening that the freezer component of this AFF wasn't at the normal temp of -18 degrees as the ice cream was soft. Other items were still frozen like some lasagne and the ice cubes. I left an room temp monitor in each freezer compatment overnight and they both read about -7 degress. I tried google and ringing the helplines (Currys where I bought it and Hisense) but couldn't find an example on former and all the latter are closed due to pandemic and they want an email instead which I will send after this.

    The product is still within warranty so hopefully all is ok re repair or replace but also wondering is everything in the freezer ok at the moment or will I have to dump it all?

    Thanks

    The temp monitor I used, not 100% accurate but good enough for this job I reckon.

    https://www.amazon.co.uk/Lanhiem-Thermometer-Hygrometer-Accurate-Temperature/dp/B07BMQ1PD3


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  • Options
    #2
    funnyname
    Registered Users Posts: 1,744 ✭✭✭funnyname


    funnyname wrote: »
    Hi, noticed yesterday evening that the freezer component of this AFF wasn't at the normal temp of -18 degrees as the ice cream was soft. Other items were still frozen like some lasagne and the ice cubes. I left an room temp monitor in each freezer compatment overnight and they both read about -7 degress. I tried google and ringing the helplines (Currys where I bought it and Hisense) but couldn't find an example on former and all the latter are closed due to pandemic and they want an email instead which I will send after this.

    The product is still within warranty so hopefully all is ok re repair or replace but also wondering is everything in the freezer ok at the moment or will I have to dump it all?

    Thanks

    The temp monitor I used, not 100% accurate but good enough for this job I reckon.

    https://www.amazon.co.uk/Lanhiem-Thermometer-Hygrometer-Accurate-Temperature/dp/B07BMQ1PD3

    Managed to get in touch with the helpline yesterday afternoon, repair booked in but no contact from local repair agent yet.


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