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Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Hkc Quantum 70 Securecomm ID

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  • 16-02-2021 1:16am
    #1
    Sayera
    Registered Users Posts: 2 ✭


    Hi,

    We have recently moved into a property with the above installed. I have installed the Securecomm app to find that I need the securecomm ID.

    I have contacted the installer who have said they cannot provide this without a maintenance contract with them. I have tried to contact many installers to see if they can do this for a charge - no response.

    We would like a system that can contact us in the event of the alarm going off.

    I am not tech savvy so appreciate any assistance going down to the basics!

    Thanks in advance


Comments

  • Options
    #2
    KristapsV
    Registered Users Posts: 2 ✭KristapsV


    Hit 0*9 and your alarm code.
    It should show you Installation ID and password IF Securecomm is installed on the panel.
    Other question is if it is still active. You may need to update account with HKC
    Sayera wrote: »
    Hi,

    We have recently moved into a property with the above installed. I have installed the Securecomm app to find that I need the securecomm ID.

    I have contacted the installer who have said they cannot provide this without a maintenance contract with them. I have tried to contact many installers to see if they can do this for a charge - no response.

    We would like a system that can contact us in the event of the alarm going off.

    I am not tech savvy so appreciate any assistance going down to the basics!

    Thanks in advance


  • Options
    #3
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Sayera wrote: »
    Hi,

    We have recently moved into a property with the above installed. I have installed the Securecomm app to find that I need the securecomm ID.

    I have contacted the installer who have said they cannot provide this without a maintenance contract with them. I have tried to contact many installers to see if they can do this for a charge - no response.

    We would like a system that can contact us in the event of the alarm going off.

    I am not tech savvy so appreciate any assistance going down to the basics!

    Thanks in advance

    You will need engineer access to set up the new Securecomm site.
    Do you know if the system has the Securecomm module installed?

    www.altor.ie



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