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Apple Airpods return/refund policy

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Comments

  • #52
    cr-07
    Registered Users, Registered Users 2 Posts: 196 ✭✭cr-07


    Your advice was helpful, thank you very much. Same said for everyones comments here, all very helpful information and advice. I wasn't trying to be smart with my antidotes or anything, just wanted to see if my view held any water.


  • #53
    kennethsmyth
    Registered Users, Registered Users 2 Posts: 1,188 ✭✭✭kennethsmyth


    cr-07 wrote: »
    the Airpods cost me €179, and that's what I'm claiming for. I understand I paid nothing for the engraving, but the engraving is listed as a 'feature', just check out the website and see for yourselves. The same way wireless charging would be a feature.

    The Airpods were faulty when first bought, as agreed by Apple & Compu B. What I paid for was a new pair of Airpods with engraving. So does the mean I should just accept to take a pair of refurbished ones with no engraving?

    The 'solution' I was offered most recently by Apple is to fill out a feedback form, which might find its way to some Apple guru who might change Apples policies to agree to replace engraved Airpods. How ridiculous is that.


    A possible fix from Apple would of been offer apple credit (digital gift card) to the full amount, and then you repurchase airpods. Was this asked or offered?


  • #54
    cr-07
    Registered Users, Registered Users 2 Posts: 196 ✭✭cr-07


    kennethsmyth wrote: »
    A possible fix from Apple would of been offer apple credit (digital gift card) to the full amount, and then you repurchase airpods. Was this asked or offered?

    Very good point. Was never offered and was never asked.


  • #55
    cr-07
    Registered Users, Registered Users 2 Posts: 196 ✭✭cr-07


    Hi everyone. Just to add some closure, I have filed a case with the small claims court a couple of months ago, but due to covid19, all of the cases have been frozen up until a week ago, when my case has been accepted.

    Today I have received a call from an Apple representative, stating that they have received the letter from the small claims court, and that he has discussed with his legal team and they have decided to try and reach an agreement with me. They have offered a full refund, or a brand new replacement case with engraving. I have opted for the refund as I have bought another set of Airpods a couple of weeks ago.

    So to end a lengthy ordeal, I have successfully won my case and am being issues a full refund. Today is a good day 😊


  • #56
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,758 ✭✭✭Xterminator


    Excellent result. Apple finally came up with a good solution, that satisfied the customer.


  • #57
    Sonics2k
    Registered Users, Registered Users 2 Posts: 8,253 ✭✭✭Sonics2k


    Xterminator wrote: »
    Excellent result. Apple finally came up with a good solution, that satisfied the customer.

    It's great news, but let's not say Apple came up with a good solution, they just didn't want to go through the court system as they knew they'd lose.


  • #58
    skinny90
    Registered Users, Registered Users 2 Posts: 2,489 ✭✭✭skinny90


    Sonics2k wrote: »
    It's great news, but let's not say Apple came up with a good solution, they just didn't want to go through the court system as they knew they'd lose.

    this is a weird one tho. its almost like due the engraving (which should never be a problem anyways,) not covered in their returns policy the OP had to go down this route...it was always gonna be a win for the OP


  • #59
    duffman13
    Registered Users, Registered Users 2 Posts: 9,025 ✭✭✭duffman13


    Sonics2k wrote: »
    It's great news, but let's not say Apple came up with a good solution, they just didn't want to go through the court system as they knew they'd lose.

    The cost of sending someone to represent them would be outweighed by the cost of just refunding, not an admission of defeat although its a win for the OP. Fair play on pushing it, id be pissed too if I were you


  • #60
    flexcon
    Registered Users, Registered Users 2 Posts: 1,622 ✭✭✭flexcon


    cr-07 wrote: »
    Hi everyone. Just to add some closure, I have filed a case with the small claims court a couple of months ago, but due to covid19, all of the cases have been frozen up until a week ago, when my case has been accepted.

    Today I have received a call from an Apple representative, stating that they have received the letter from the small claims court, and that he has discussed with his legal team and they have decided to try and reach an agreement with me. They have offered a full refund, or a brand new replacement case with engraving. I have opted for the refund as I have bought another set of Airpods a couple of weeks ago.

    So to end a lengthy ordeal, I have successfully won my case and am being issues a full refund. Today is a good day 😊

    Great news! Glad you got sorted

    Very puzzled at being offered engraved Case with no AirPods inside. It's not doable.


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  • #61
    rock22
    Registered Users, Registered Users 2 Posts: 1,650 ✭✭✭rock22


    cr-07 wrote: »
    Hi everyone. Just to add some closure, I have filed a case with the small claims court a couple of months ago, but due to covid19, all of the cases have been frozen up until a week ago, when my case has been accepted.

    Today I have received a call from an Apple representative, stating that they have received the letter from the small claims court, and that he has discussed with his legal team and they have decided to try and reach an agreement with me. They have offered a full refund, or a brand new replacement case with engraving. I have opted for the refund as I have bought another set of Airpods a couple of weeks ago.

    So to end a lengthy ordeal, I have successfully won my case and am being issues a full refund. Today is a good day 😊

    Well done. And a lesson to those who advised you against going to court to vindicate your consumer rights.


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