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Cancelling Eircom broadband and phone

  • 02-07-2015 3:25pm
    #1
    bobgaf
    Registered Users, Registered Users 2 Posts: 167 ✭✭


    Hi.
    What is the exact procedure for cancelling Eircom broadband and phone ?
    I've been offered a deal from a competitor that I'm pretty sure cannot be topped
    so I want to get the ball rolling.
    Regards, bobgaf


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bobgaf wrote: »
    Hi.
    What is the exact procedure for cancelling Eircom broadband and phone ?
    I've been offered a deal from a competitor that I'm pretty sure cannot be topped
    so I want to get the ball rolling.
    Regards, bobgaf
    HI bobgaf

    Please contact eircoms cancellations team on free phone 1901 to arrange this.

    Thanks
    Al


  • #3
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,715 ✭✭✭✭Ally Dick


    Remember to write to them AND email them too so that it happens, just in case


  • #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    eircom: Alan wrote: »
    bobgaf wrote: »
    Hi.
    What is the exact procedure for cancelling Eircom broadband and phone ?
    I've been offered a deal from a competitor that I'm pretty sure cannot be topped
    so I want to get the ball rolling.
    Regards, bobgaf
    HI bobgaf

    Please contact eircoms cancellations team on free phone 1901 to arrange this.

    Thanks
    Al
    The only requirement in Eircom's Terms and Conditoins is that written notice be given. Why is the necessary address information not readily available so that a customer can comply with Eircom's Terms and Conditons?  Eircom have no right to require a customer to ring them to obtain this information.


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dub45 wrote: »
    eircom: Alan wrote: »
    bobgaf wrote: »
    Hi.
    What is the exact procedure for cancelling Eircom broadband and phone ?
    I've been offered a deal from a competitor that I'm pretty sure cannot be topped
    so I want to get the ball rolling.
    Regards, bobgaf
    HI bobgaf

    Please contact eircoms cancellations team on free phone 1901 to arrange this.

    Thanks
    Al
    The only requirement in Eircom's Terms and Conditoins is that written notice be given. Why is the necessary address information not readily available so that a customer can comply with Eircom's Terms and Conditons?  Eircom have no right to require a customer to ring them to obtain this information.
    Hi bobgaf

    Just to clarify for you - A call is required to clarify what charges may apply if in contract and by what method notification is required depending on the type of account.

    Thanks
    Al


  • #6
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    eircom: Alan wrote: »
    dub45 wrote: »
    eircom: Alan wrote: »
    bobgaf wrote: »
    Hi.
    What is the exact procedure for cancelling Eircom broadband and phone ?
    I've been offered a deal from a competitor that I'm pretty sure cannot be topped
    so I want to get the ball rolling.
    Regards, bobgaf
    HI bobgaf

    Please contact eircoms cancellations team on free phone 1901 to arrange this.

    Thanks
    Al
    The only requirement in Eircom's Terms and Conditoins is that written notice be given. Why is the necessary address information not readily available so that a customer can comply with Eircom's Terms and Conditons?  Eircom have no right to require a customer to ring them to obtain this information.
    Hi bobgaf

    Just to clarify for you - A call is required to clarify what charges may apply if in contract and by what method notification is required depending on the type of account.

    Thanks
    Al
    There is no such requirement in the Eircom Terms and Conditions. 

    So when you say it is "required" where is this requirement provided for?  There is nothing whatsoever to stop Eircom informing the customer in writing of any such potential charges when they get the written notification from the customer as "required" in Eircom's Terms and Conditions.


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  • #7
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    I didn't think there was any requirement for Eircom to be told you are leaving. afaik you just tell the new company you want to be changed over to using their service and leave them to sort it out.


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