Number26/N26 Mastercard/Account now for Irish Residents

advertsfox wrote: »

or their wireless cards that require a PIN code on every 3rd tap-and-pay - that's not a security feature, its' an annoyance.

That's an EU law from tomorrow, expect more of it, not less. Or use Apple/Google Pay which doesn't require it at all.

markpb wrote: »

That's an EU law from tomorrow, expect more of it, not less. Or use Apple/Google Pay which doesn't require it at all.

Exactly what I use with N26... I'd have no problem needing a PIN with tap-and-pay if we could go beyond the €30 limit. TSB behind the times and no plans for Apple / Google Pay in the near future (I was told). Even the app itself has a 3 code, 2 step login process... why no simple fingerprint authentication?

nirvana78 wrote: »

Has anyone noticed a delay when you open the App on your phone? For me it used to open instantly now there's a 10 second delay. It's a white screen with N26 on it, then it opens at the login page.

Bob24 wrote: »

Seems fine for me. Latest version of the App on an iPhone X running iOS 12.4.1.

Fine for me on very same setup as bob24.

Actually I did experience a delay on the same splash screen just now. Definitely not 10 seconds though ... more like 3-4 seconds.

I tried to kill the app and start it again and no delay, so it seems inconsistent.

my local opticians Bank of ireland card machine rejected my N26 card today

wonder if they werent authorised for foreign cards.

money in the account, limits no where near the spend limit.

bit of a pain if this is the case with small retailers (use it fine in a local deli)

Just had a notification that an online payment has been declined because I have that option turned off. I haven't bought anything recently and can't remember if there's a subscription due.

There's no failed transaction in my account. Does anyone know how to find this?

All options on the card are now turned off until I know what this was.

Rock Paper Scissors wrote: »

I'm still having a nightmare with n26

Locked out of web app and mobile app for 4 days because I am not receiving texts.

Online chat has been useless

Really don't knows what to do, I have over 20k stuck in a "space"

Rang Vodafone, no issue on their end

Try the SIM in a different phone.

Wheety wrote: »

I couldn't get through to them yesterday on chat. Wasn't too worried as card is blocked and moved money to a space and locked the space.

Then last night I received an email from Dublinbikes saying their requested payment was rejected :rolleyes:

I had forgotten all about it.

Ah thanks for reminding me about that, checked my email and they have successfully requested payment for another year. :pac::D

Talked to online chat about this earlier and after insisting they need to fix this, they promised someone will call me within an hour to give me the code ever the phone ... but no call came.

Pretty bad customer service I have to say. For a fin tech online only bank whereby everything relies on phone banking, the process to pair a new phone should be seamless and if if fails, they should have a special process to assist the customer immediately.

Good old AIB wins on this particular occurrence: they did send me the text immediately and I had my new phone paired in a minute.

Rock Paper Scissors wrote: »

I've been onto online chat 3 times, they don't have a clue

I rang Vodafone and they said there is no issue with receiving texts.

I tried a different phone

Really don't know what to do next, if you get this sorted will you shoot me a pm and let me know what you did to get it sorted and ill do the same

Sure, will do.

I think they have some people (but not the basic support reps) who have the capability to give you the pairing confirmation ode orally over the phone rather than sending a text, but the problem is to manage to get them to call you.

Btw, I don’t know exactly what you told them but you’ll be glad to know they told me they will investigate this as it hadn’t been reported to them before (and I had provided them with a link to this thread and told them it looks like they have a problem with Vodafone Ireland ;-))

My brother who actually is in the core network engineering team for a large mobile network in Europe was around, and said the most likely reason is that N26 are relying on a cheapo text messaging provider which is using grey routes to send the messages and that Vodafone is discarding the messages for that reason.

Rock Paper Scissors wrote: »

I'm still having a nightmare with n26

Locked out of web app and mobile app for 4 days because I am not receiving texts.

Online chat has been useless

Really don't knows what to do, I have over 20k stuck in a "space"

Rang Vodafone, no issue on their end

I am with Vodafone, noticed 4 or 5 days ago I was not getting verification texts, no issue with normal sms, but with several different verification texts services, no joy. This includes verified by visa texts when i was trying to top up my revolut

I rang Vodafone again a little while ago and the agent told me that there is a ticket raised as a number of customers have reported not receiving verification texts

Rock Paper Scissors wrote: »

Thanks for replying to this thread

I have been uninstalling and reinstalling apps all morning to see which apps have issues sending me verification texts, here are my results:

WhatsApp and viber verification texts are arriving fine.

N26, bunq and Revolut texts are not arriving.

It's really N26 that I am concerned about as this is my primary bank

Anyone else (with Vodafone) having issues with verification texts from N26?

no worries, i would like to see reports from others and that it wasnt just me, luckilly in a way it means it is an issue

would suggest you ring vodafone too and mention if needed others you know rang and the agent told them it is a known issue and a ticket is raised, perhaps dont say that unless they dont tell you it first though!

the more people that ring VF and register the issue, the quicker it will be passed up the chain to higher level support

EDIT: and i think the reason why some verification texts come through is that some services are using a traditional 'phone number' to send the verification, meaning if your brother sends you a normal sms then you receive it no issue, i think Whatsapp as an example uses a traditional phone number to send their verification texts, wheras other services use a different system which seems to be being blocked by VF

Rock Paper Scissors wrote: »

I rang Vodafone yesterday and they checked my account and said there are no issues on their end (which there clearly are if I'm not receiving verification texts from 3 different banks in 3 different countries)

thats what they told me when i rang 2 or 3 days ago too, i rang 20 mins ago and the agent came back to tell me a significant number of VF customers have reported the issue

ring again so it gets another person to add to their reported list, it will help in fixing the issue, i know its a pain but

Not sure it's been mentioned but DPD Parcel Wizard won't accept my N26 card (although it works fine when using PayPal as the relay).

EDIT: Can someone share the link to the thread about direct debit / card issues with N26 and Revolut please? I can't for the life of me find it.

Anyone else have issues using N26 card today?

I tried mine twice and it was declined each time.
It did not show up on the app as a declined transaction either.

ffocused wrote: »

Anyone else have issues using N26 card today?

I tried mine twice and it was declined each time.
It did not show up on the app as a declined transaction either.

German holiday today, could that be part of the problem?

ffocused wrote: »

Anyone else have issues using N26 card today?

I tried mine twice and it was declined each time.
It did not show up on the app as a declined transaction either.

I found out why it was declined after contacting them, as it happened again yesterday.
I was told MasterCard have implemented a new rule, where 1 in every 5 transactions will require a pin.
The drawback seems to be that card machine will not prompt for a pin like Visa debit cards & will go straight to declined.

Spocker wrote: »

This is not just Mastercard, it applies to all contactsless transactions - once you reach a cumulative contactless amount of €150 or 5 taps, you have to enter your pin (see here). Its a right pain when the app or terminal don't tell you this though

This is just very poor implementation by the merchants bank. The merchant needs to ring their card acquiring bank and get that sorted. No excuse.

If you use Google/Apple Pay, then you won't have the 5 payment or €150 limits, as they enforce 2FA by having to use fingerprint or PIN to unlock.