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Bus Éireann Drivers to get Customer Service Training

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  • 19-11-2018 9:59pm
    #1
    Jamie2k9
    Registered Users Posts: 10,673 ✭✭✭✭


    https://www.thejournal.ie/bus-eireann-customer-service-4337563-Nov2018/
    BUS ÉIREANN HAS issued a tender seeking to provide customer service training to its drivers.

    In a bid to achieve its goal of making 2019 “the year of the customer”, the company said it wants a “step change” in its customer satisfaction levels.


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    #2
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,587 Mod ✭✭✭✭devnull


    To be honest, any customer facing business should have it as standard, pretty shocking it's not already there.


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    #3
    StreetLight
    Registered Users Posts: 1,396 ✭✭✭StreetLight


    devnull wrote: »
    To be honest, any customer facing business should have it as standard, pretty shocking it's not already there.

    Nobody said it wasn't already there. Bus Éireann simply want to outsource that element of driver training to an operation which specialises in it.


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    #4
    Riskymove
    Registered Users Posts: 10,885 ✭✭✭✭Riskymove


    StreetLight wrote: »
    Nobody said it wasn't already there. Bus reann simply want to outsource that element of driver training to an
    operation which specialises in it.

    From the "article"
    It said: “Bus reann has a requirement to have all its drivers and on occasion additional staff, trained or educated in best practice customer service.”


    When approached for comment, a Bus reann spokesperson told TheJournal.ie: “Prior to operating a service all drivers receive induction training which includes yet is not limited to vehicle familiarisation, customer care as well as route training.

    “To compliment this training Bus reann recently piloted a customer service training programme in Waterford in September 2018 with a specific focus on customer satisfaction


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    #5
    Ray Bloody Purchase
    Closed Accounts Posts: 689 ✭✭✭Ray Bloody Purchase


    466735.png


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