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Refund, when I will get it?

  • 01-12-2020 10:39pm
    #1
    ClaudeF
    Registered Users Posts: 3 ✭


    On the 16th of November, I transferred some money (a substantial amount) in error to Irish Water. Money was meant to be transferred to an other firm. Today finally was acknowledged that cash is with Irish water, it will be refunded (via cheque?!) and the process will take up to 6 weeks.

    "Further to your correspondence, I can confirm that I have forwarded a request to our Payments Team to have this sum refunded to you. The current estimated wait time for you to receive your cheque refund is four to six weeks...."

    It's too long. We re not talking about a few euros...I appreciate was my fault but is not fair for IW keeping such a sum and as you can imagine in the meantime I may need to borrow some fund to pay the correct account.
    Can you please help?


Comments

  • #2
    Irish Water: Rebecca
    Company Representative Posts: 36 Verified rep ✭Irish Water: Rebecca


    Hi ClaudeF,
    ClaudeF wrote: »
    On the 16th of November, I transferred some money (a substantial amount) in error to Irish Water. Money was meant to be transferred to an other firm. Today finally was acknowledged that cash is with Irish water, it will be refunded (via cheque?!) and the process will take up to 6 weeks.

    "Further to your correspondence, I can confirm that I have forwarded a request to our Payments Team to have this sum refunded to you. The current estimated wait time for you to receive your cheque refund is four to six weeks...."

    It's too long. We re not talking about a few euros...I appreciate was my fault but is not fair for IW keeping such a sum and as you can imagine in the meantime I may need to borrow some fund to pay the correct account.
    Can you please help?
    Thank you for messaging us. I am very sorry to hear this has happened to you. Could you PM us with the following information and we will investigate this?

    - Full name;
    - Account number;
    - Full address associated with the account; &
    - Contact number?

    Thanks,
    Rebecca.


  • #3
    ClaudeF
    Registered Users Posts: 3 ✭ClaudeF


    Irish Water: Rebecca wrote: »
    Hi ClaudeF,
    ClaudeF wrote: »
    On the 16th of November, I transferred some money (a substantial amount) in error to Irish Water. Money was meant to be transferred to an other firm. Today finally was acknowledged that cash is with Irish water, it will be refunded (via cheque?!) and the process will take up to 6 weeks.

    "Further to your correspondence, I can confirm that I have forwarded a request to our Payments Team to have this sum refunded to you. The current estimated wait time for you to receive your cheque refund is four to six weeks...."

    It's too long. We re not talking about a few euros...I appreciate was my fault but is not fair for IW keeping such a sum and as you can imagine in the meantime I may need to borrow some fund to pay the correct account.
    Can you please help?
    Thank you for messaging us. I am very sorry to hear this has happened to you. Could you PM us with the following information and we will investigate this?

    - Full name;
    - Account number;
    - Full address associated with the account; &
    - Contact number?

    Thanks,
    Rebecca.
    I have provided the information required yesterday and I have received very generic reply. Please confirm when my money will be returned. As you are aware (PM) the amount is considerable. I can ask the bank to recall fund or get it back from IW. It is not your money, it need to be refunded. Thanks 


  • #4
    Irish Water: Jose
    Company Representative Posts: 23 Verified rep ✭Irish Water: Jose


    Hi there,

    Thanks for your message.

    We have replied to your PM. As mentioned, we are in contact with the Refunds Department and we are prioritizing your situation. 

    We really do hope this matter is resolved for you as soon as possible.

    Thanks,
    Jose


  • #5
    ClaudeF
    Registered Users Posts: 3 ✭ClaudeF


    Irish Water: Jose wrote: »
    Hi there,

    Thanks for your message.

    We have replied to your PM. As mentioned, we are in contact with the Refunds Department and we are prioritizing your situation. 

    We really do hope this matter is resolved for you as soon as possible.

    Thanks,
    Jose
    Update. We got the money back. Thanks for your help


  • #6
    Irish Water: Jose
    Company Representative Posts: 23 Verified rep ✭Irish Water: Jose


    Hi there,

    Thanks for the update! We are happy to hear this!

    You are very welcome. If you need anything further, please let us know.

    Thanks,
    Jose


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