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24-11-2020, 22:37   #1
davo2001
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An Post gone to shîte

I assume others are experiencing this with An Post?

I've ordered around 10 different item from Amazon and Brown Thomas over the last month (ordered at different times). So far 3 have been lost (including a €300 Christmas tree!). Just checked my Amazon account and it looks like another 2 items are in limbo, stuck in Dublin parcel hub for over a week now!

I get that demand for their service is high at the moment but the loss rate is incredible at the moment, nearly running at 50%.

I'm not looking for answered here, just wondering how everyone else is getting on with An Post?
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24-11-2020, 23:14   #2
 
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Have had one item out of 7 delivered successfully. These items were ordered start of November. One item delivered to a parcel hub out of my travel limit and just labelled as delivered. The others went into thin air.

Nobody in our apartment seems to be getting anything. Unusually empty lobby for two weeks now.

I'm holding off on Christmas shopping until I can go to a store physically.
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24-11-2020, 23:19   #3
Darc19
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Lost or just not delivered within the next two days.

Delivery services are out the door. An post delivered 2.1 MILLION parcels last week.

Where I am we are finding some parcels are taking 7-8 days. Some are getting to us within two days. It's pot luck. Large parcels seem to take longer, small parcels are quickest.

But we understand it and little we can do. I'd be allowing 14 days before claiming loss.
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25-11-2020, 01:24   #4
Caranica
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I posted a parcel last Tuesday, an Amazon return that I'm due a significant refund for. Just checked the tracking, only checked in in Portlaoise this morning. That's ridiculous, I could have walked to Portlaoise faster than that.
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25-11-2020, 01:30   #5
Dick Turnip
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I ordered a book from Irish book shop at start of the month and didn't arrive until 20 days later. Not sure if the delay lay with the bookshop or An Post or a bit of both.
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25-11-2020, 22:10   #6
MissShihTzu
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An Post have been quite slow here in Cork. And it's not going to get better, short and medium term. Since closing the office at Little Island, all parcels seem to go via Dublin or Portlaoise. It's taking anything up to 2 weeks to be delivered.

My friend ordered flowers for me from the UK. This particular firm recently changed delivery partners to An Post. They lost one lot. The second lot of flowers were delivered to me dead as they took 3 weeks to arrive.

I've ordered stuff from Amazon. And I have PRIME. It's sent promptly by Amazon. Again - the parcels are taking up to two weeks to finally reach me.

I also ordered something from M & S at the beginning of the month. It finally reached me yesterday morning.

Surely An Post can do better than this? I realise there is a pandemic, which hasn't helped, but they should have known there was already a significant rise in online shopping. The pandemic speeded things up. Now we have Black Friday, Cyber Monday and Christmas coming up. An Post simply haven't prepared properly for it. The postmen are run off their feet!

I don't see it getting better any time soon...
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27-11-2020, 11:51   #7
mihalk
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An Post told me this morning that some part of their scanning system is broken.

My sent post is "still at the original post office" 4 days after sending.
Incoming international post left mainland Europe also 4 days ago, but has yet to appear on track and trace in the An Post system.
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27-11-2020, 11:58   #8
Ah-Watch
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Order on its way from the US, sent by Fedex and An Post are the delivering company in Ireland. Its arrived in Ireland the 18th but still not even showing up on the track and trace details for AnPost. Also waiting on something from Vodafone and that hasn't been delivered either. Both are small packages. Even if the US one was to be checked by customs it would show that on the AnPost system. Shocking slow. the last month
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27-11-2020, 12:01   #9
begbysback
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The lads at the depot probably seen the 300€ price tag on the Christmas tree and are keeping it around for the lolz
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27-11-2020, 12:03   #10
listermint
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The expect to deliver 3.1 Million + parcels this week alone.

I think people need to understand the scale of that work.
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27-11-2020, 12:51   #11
whiterebel
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Quote:
Originally Posted by Ah-Watch View Post
Order on its way from the US, sent by Fedex and An Post are the delivering company in Ireland. Its arrived in Ireland the 18th but still not even showing up on the track and trace details for AnPost. Also waiting on something from Vodafone and that hasn't been delivered either. Both are small packages. Even if the US one was to be checked by customs it would show that on the AnPost system. Shocking slow. the last month
Are you sure? FedEx/An Post isn't a normal combination. FedEx do their own deliveries and they track it until delivered.
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27-11-2020, 16:44   #12
Jim_Hodge
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Quote:
Originally Posted by Ah-Watch View Post
Order on its way from the US, sent by Fedex and An Post are the delivering company in Ireland. Its arrived in Ireland the 18th but still not even showing up on the track and trace details for AnPost. Also waiting on something from Vodafone and that hasn't been delivered either. Both are small packages. Even if the US one was to be checked by customs it would show that on the AnPost system. Shocking slow. the last month
I thought An Post stopped Fedex deliveries a few years ago.
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27-11-2020, 17:05   #13
PukkaStukka
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Quote:
Originally Posted by listermint View Post
The expect to deliver 3.1 Million + parcels this week alone.

I think people need to understand the scale of that work.
I agree Listermint. My brother in law is a postman and is working absolutely flat out. He and his workmates are each delivering around 250 parcels per day. Weekend deliveries are imminent. The volumes have exploded for very obvious reasons: shops are closed, Christmas is around the corner, Black Friday and Cyber Monday are incentives to spend and people are buying online out of necessity rather than choice. It's all bound to put strain on the system. That's what significant demand does and it is a problem afflicting other service providers both here and elsewhere. It's unfortunate and a pain in the ass , but it is what it is
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27-11-2020, 17:45   #14
Caranica
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I've had an post parcel deliveries on Saturdays and Sundays since the first lockdown but maybe that's a Dublin thing.
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27-11-2020, 18:54   #15
Ah-Watch
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Quote:
Originally Posted by whiterebel View Post
Are you sure? FedEx/An Post isn't a normal combination. FedEx do their own deliveries and they track it until delivered.
I thought the same too myself. I expected FedEx/ UPS would be turning up with it but according to them (and their site) it was handed off to AnPost & I've been provided with an AnPost tracking number. It tracks the whole way to Ireland and is now MIA and the AnPost tracking says Awaiting information on your post.
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