Craghoppers St Stephens Day Sale, up to 50% off

SouthWesterly · 12-01-2021 10:59pm

maneno wrote: »

Got same, however my parcel was apparently lost by DPD as confirmed by them last week. Had a chat with customer service and surprise surprise, no refund had been initiated, livid!!

Do a charge back

shooter69 · 12-01-2021 11:03pm

Got my stuff today, no charges to be paid . Ordered 4th Jan .

Skill Magill · 20-01-2021 6:55am

Ordered on the 2nd of Jan, still no sign of delivery and got this in an email 6 days ago :
"Your order is now in transit.
We are unable at this point to cancel this for you, however when you receive your order and if you do not wish to keep the items on our current return policy is free at this time and is available for you to do so on our return portal on the website."

The first order I got only took a few days and I was happy with it so don't mind waiting, but this is taking the píss

wheres me jumpa · 20-01-2021 9:08am

Their chat was pretty responsive but as above, no refund until I return the item which has not arrived.

My fleece sweater will arrive just in time for the warm weather!

mooz · 20-01-2021 9:42am

I ordered December 31st, still awaiting arrival!

Skill Magill · 20-01-2021 11:54am

Mild winter and scorching summer ahead so

MayoForSam · 20-01-2021 5:13pm

Still waiting here too for almost 3 weeks but I got an email earlier to say that the shipment has arrived in Athlone and should be with me within a week, plus they are going to refund me 10% of the order value.

I can imagine that Brexit delays are causing a lot of irate customer and soul-searching for companies having to ship here from the UK but that horse has well-bolted.

Skill Magill · 20-01-2021 5:14pm

As a gesture from us in our Cork office to you as one of our loyal customers. We are arranging a refund of 10% off your order for this continued delay and genuinely appreciate your patience regarding this unprecedented situation.

We have now got a timeline for you as it has entered the DPD hub in Athlone; it will be delivered no later than the 26th of January if not before

Hurray

fryup · 20-01-2021 6:32pm

i keep getting an email too apologizing, even though i got mine two weeks ago

shooter69 · 20-01-2021 10:09pm

Skill Magill wrote: »

As a gesture from us in our Cork office to you as one of our loyal customers. We are arranging a refund of 10% off your order for this continued delay and genuinely appreciate your patience regarding this unprecedented situation.

We have now got a timeline for you as it has entered the DPD hub in Athlone; it will be delivered no later than the 26th of January if not before

Hurray

I got my stuff last week and they just sent me a mail saying they are refunding 10% of order value because it’s still on the way !

bungaro79 · 20-01-2021 10:33pm

I got pretty much the same wording for a Regatta order!

Skill Magill · 21-01-2021 6:25am

Regatta and craghoppers are the same

wheres me jumpa · 21-01-2021 7:58am

Skill Magill wrote: »

As a gesture from us in our Cork office to you as one of our loyal customers. We are arranging a refund of 10% off your order for this continued delay and genuinely appreciate your patience regarding this unprecedented situation.

We have now got a timeline for you as it has entered the DPD hub in Athlone; it will be delivered no later than the 26th of January if not before

Hurray

Got this today also.

I have the same problem across two other suppliers who are handling this far worse. At least with Craghoppers I have had regular (albeit automated) emails, I was able to speak to a customer service rep and this refund is something of an acknowledgement of the frustration.

Haraldkare · 21-01-2021 8:33am

I have received my order without delay weeks ago and now have this refund.
Has anyone returned it? Will they take it out automatically or do we have to make a seperate transaction?

deegs · 21-01-2021 8:34am

Returned... But their service uses fastway and it's been sat in their Depot for over a week....
Unreal how couriours are fecking things up on both sides

SierraTango · 21-01-2021 9:24am

Got my 10% refunded on my. PayPal this morning. Still no sign of my package.

SouthWesterly · 21-01-2021 10:56am

Got a dpd notification for delivery today. Will keep you posted

opus · 21-01-2021 11:53am

Skill Magill wrote: »

As a gesture from us in our Cork office to you as one of our loyal customers. We are arranging a refund of 10% off your order for this continued delay and genuinely appreciate your patience regarding this unprecedented situation.

We have now got a timeline for you as it has entered the DPD hub in Athlone; it will be delivered no later than the 26th of January if not before

Hurray

Exact same for me except it's 27th Jan. Not that I need any new hiking gear at the moment so the delay isn't bothering me too much & the 10% is a nice bonus.

wheres me jumpa · 21-01-2021 12:47pm

My package arrived today.

Fecking jumper is too small, I am going to go a painful crash diet as opposed to attempt retuning this.

Skill Magill · 21-01-2021 1:10pm

wheres me jumpa wrote: »

My package arrived today.

Fecking jumper is too small, I am going to go a painful crash diet as opposed to attempt retuning this.

Have you always had that username or is this just a fortuitous occasion?

wheres me jumpa · 21-01-2021 2:38pm

Skill Magill wrote: »

Have you always had that username or is this just a fortuitous occasion?

I live by the irony sword, i shall die by the irony sword.

SouthWesterly · 21-01-2021 11:14pm

Ordered on 7/1. Got my order today

SierraTango · 24-01-2021 10:59am

Ordered on the 2nd and delivered yesterday.

opus · 26-01-2021 9:17pm

Ordered on Jan 8th, delivery was today & just got an email from paypal to say a 10% refund should arrive in the next few days. Very positive experience.

Skill Magill · 26-01-2021 11:32pm

Still waiting though I did get 10% back. At this stage its been that long its going to be a suprise, I've forgotten what I ordered

budhabob · 28-01-2021 11:37pm

I received an email last week saying I'd have my delivery by the 27th or earlier....still no sign. TBF to them they've done a cracking job given its the courier that's causing the hassle. Hoping I get the delivery tomorrow.

Skill Magill · 28-01-2021 11:46pm

Same here, still waiting, i'll get onto them if I don't get it tomorrow

yagan · 31-01-2021 6:48pm

Just noticed their estimated delivery delay has gone from 14 to 21 days.

Skill Magill · 31-01-2021 7:22pm

Ordered on 2nd, got 10% back but still no show. Sent email asking what's going on or will open a PayPal dispute/ charge back

CH3OH · 31-01-2021 8:49pm

"We do apologise as we are currently experiencing a longer than expected transition period for orders to exit the UK and enter Ireland. Due to the volume of orders we receive, we do not currently have the infrastructure available to deliver directly from Ireland. To facilitate demand we use a subsidiary UK warehouse. As an Irish customer you are not impacted by any customs charges as your order is with Craghoppers Ireland Ltd . Delivery is a minimum of 21 days at this time.

You will receive your tracking details as your order dispatches, but due to the shipment coming from the UK, the tracking link currently takes a minimum of 21 days to update. The link will update when it reaches our distribution centre in Athlone"

I have some stuff delayed. I wouldn't have bothered ordering if I had realised how bad the delivery was going to be.

Hoping I get that heavy winter jacket before the summer!

maniac2003 · 31-01-2021 8:53pm

Skill Magill wrote: »

Ordered on 2nd, got 10% back but still no show. Sent email asking what's going on or will open a PayPal dispute/ charge back

Same as that got them on chat and was basically given the 2 fingers. Ordered on the 28th December dunno should i just bin the order and get a refund

Skill Magill · 31-01-2021 9:22pm

None of this makes sense because I got my first order in a few days having ordered just before Christmas (roughly), thing is I'm happy with the quality and price for the first order so thought a few extra days won't hurt, but its a month later now and nothing.
Can't see myself ordering off them again, and I've already spent the guts of 200 with them, their loss.

Skill Magill · 08-02-2021 10:43pm

Still no delivery and no refund

useeme · 09-02-2021 12:02am

Skill Magill wrote: »

Still no delivery and no refund

same here, appalling service.

Skill Magill · 09-02-2021 6:40pm

Feck it, opened up a dispute through paypal :

You'll need to give some time for the seller to respond to your message. We suggest that you work with the seller to amicably resolve the issue before 1 March 2021 at 5:38:32 PM GMT.

You need to allow time for the seller to respond.

View the Case Details
If you can’t resolve this issue, you can escalate it to a claim before 1 March 2021. When you escalate a case to a claim, PayPal will decide the outcome, usually within 30 days.

If you take no action, the case will automatically close. After a case closes, it cannot be reopened or escalated to a PayPal claim.

Lets see what happens

smndly · 09-02-2021 7:25pm

Skill Magill wrote: »

Still no delivery and no refund

Same here. I complained and they emailed me today to say that it has now been delivered... It Hasn't. Very frustrating.

SouthWesterly · 09-02-2021 8:47pm

Placed order 15/1. It's still processing. I've banged off an email today so will give them a change to respond before I go to PayPal.

Skill Magill · 10-02-2021 4:11pm

Got refunded less the 10% they had already refunded. P1ssed off, cause I was looking forward to my new clobber. Who knows, it might still get delivered?

SouthWesterly · 11-02-2021 1:12pm

Looks like my order from the 15th is, out for delivery. Still processing on their site.

Craghoppers St Stephens Day Sale, up to 50% off

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