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Held in customs, perhaps.

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  • 18-02-2019 3:57pm
    #1
    MrCostington
    Registered Users Posts: 1,244 ✭✭✭


    Sorry if this has been covered before, I looked a few pages back and did not see a similar topic.


    I made a purchase from an independent retailer in the US and got a UPS tracking link. This is the latest update:


    02/04/2019 10:32 A.M. Ireland Package arrived at international carrier


    I wrote to UPS and they told me to write to the retailer, who got back to say it might be in customs. The package is 1.5 lbs and goods cost $80.


    Oh and delivery address is Parcel Motel if that makes a difference.


    I rarely buy from the US, is this kind of delay normal? If there any point in contacting customs (and if so, how?), or, am I better "letting sleeping dogs lie"?


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    #2
    rubadub
    Registered Users Posts: 32,373 ✭✭✭✭rubadub


    MrCostington wrote: »
    Oh and delivery address is Parcel Motel if that makes a difference.
    https://parcelmotel.zendesk.com/hc/en-gb/articles/115003110005-Can-I-purchase-goods-from-outside-the-EU-using-my-Parcel-Motel-Address-


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    #3
    ED E
    Registered Users Posts: 36,166 ✭✭✭✭ED E


    Are you sure its UPS and not USPS? UPS should be end 2 end normally.


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    #4
    MrCostington
    Registered Users Posts: 1,244 ✭✭✭MrCostington


    rubadub wrote: »
    https://parcelmotel.zendesk.com/hc/en-gb/articles/115003110005-Can-I-purchase-goods-from-outside-the-EU-using-my-Parcel-Motel-Address-

    I saw that. But I have had no contact from them or anyone asking for duty/vat. I've never had to pay that before so no idea of the process. Should I have headed something by now, it's 2 weeks in Ireland


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    #5
    MrCostington
    Registered Users Posts: 1,244 ✭✭✭MrCostington


    ED E wrote: »
    Are you sure its UPS and not USPS? UPS should be end 2 end normally.

    Yes, just UPS - I gave PArcel Motel as my address during checkout as I'd not be at home to get it (will be a small packet) and work is messy.


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    #6
    SPDUB
    Registered Users Posts: 1,335 ✭✭✭SPDUB


    MrCostington wrote: »
    Sorry if this has been covered before, I looked a few pages back and did not see a similar topic.


    I made a purchase from an independent retailer in the US and got a UPS tracking link. This is the latest update:


    02/04/2019 10:32 A.M. Ireland Package arrived at international carrier


    I wrote to UPS and they told me to write to the retailer, who got back to say it might be in customs. The package is 1.5 lbs and goods cost $80.


    Oh and delivery address is Parcel Motel if that makes a difference.


    I rarely buy from the US, is this kind of delay normal? If there any point in contacting customs (and if so, how?), or, am I better "letting sleeping dogs lie"?

    I would contact Customs . I know of a case where Customs had the package for a few weeks but hadn't bothered contacting the person


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    #7
    MrCostington
    Registered Users Posts: 1,244 ✭✭✭MrCostington


    SPDUB wrote: »
    I would contact Customs . I know of a case where Customs had the package for a few weeks but hadn't bothered contacting the person


    Thanks, I wait till 3 weeks and try that then.


    If you have the info handy, how do I go about contacting them? Phone. email?


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    #8
    andrewfaulk
    Registered Users Posts: 430 ✭✭andrewfaulk


    MrCostington wrote: »
    Thanks, I wait till 3 weeks and try that then.


    If you have the info handy, how do I go about contacting them? Phone. email?

    Good luck contacting customs.. They don’t physically have the shipment, whoever the carrier is would still have it.. Better contacting them


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    #9
    MrCostington
    Registered Users Posts: 1,244 ✭✭✭MrCostington


    Update.

    Finally got my parcel. I emailed customs (dmc@revenue.ie) and yes it was held there. They replied within 4 working hours and said to send a postal order or cheque for E18 and I had my items a few days later. There were very professional and helpful I must say (I'm the first to criticise the gubberment, but credit where it's due!).

    No idea why they did not contact Parcel Motel though, which is what their FAQs suggest would happen.


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