EPH Ember

Skippy along · 08-11-2018 8:33pm

Ok thanks guys was going to start from scratch again but looks like it's a know fault at there end so I'll give them a call tomorrow
Cheers

Skippy along · 08-11-2018 8:37pm

Ok thanks guys was going to start from scratch again but looks like it's a know fault at there end so I'll give them a call tomorrow
By the way does anyone find the setting up the 3 zone manual controller on the wall confusing, I'd be fairly tec savy but I'd find it hard to recommend the system to friends
Cheers

Ziboo · 08-11-2018 8:41pm

Skippy along wrote: »

Ok thanks guys was going to start from scratch again but looks like it's a know fault at there end so I'll give them a call tomorrow
By the way does anyone find the setting up the 3 zone manual controller on the wall confusing, I'd be fairly tec savy but I'd find it hard to recommend the system to friends
Cheers

Yeah it's somewhat confusing, I dug out the instructions to check it all last night.

The service is up and running for me today, so you may need to check at your side.

micratoyota · 09-11-2018 3:48pm

I have EPH Ember Panel and the remote. Got no instructions with them from plumber. Where can I get "how to programme these" Heating is set to come on 6.30 in the morning. Far to early for OAP 8.30 or 9 would suit me better

Skippy along · 09-11-2018 4:08pm

I have the instructions pm me your email or mobile i can what's app you no problem

Skippy along · 09-11-2018 4:10pm

I got sorted too with my app... Just needed to be paired again with the wall panel

Skippy along · 09-11-2018 4:15pm

There you go

KingCong · 22-11-2018 4:42pm

Do notifications work for anybody on the Ember Android app? I see there's a toggle for "User Notifications" in the app's settings but I never get any notifications. They'd be handy (for disabling boost after the wife boosts all zones, ignoring the schedules :P )

mneylon · 23-11-2018 1:20pm

KingCong wrote: »

Do notifications work for anybody on the Ember Android app? I see there's a toggle for "User Notifications" in the app's settings but I never get any notifications. They'd be handy (for disabling boost after the wife boosts all zones, ignoring the schedules :P )

No idea about the android app, but there isn't even an option for them on the IOS one

matrim · 23-11-2018 2:23pm

KingCong wrote: »

Do notifications work for anybody on the Ember Android app? I see there's a toggle for "User Notifications" in the app's settings but I never get any notifications. They'd be handy (for disabling boost after the wife boosts all zones, ignoring the schedules :P )

They used to work for me but I disabled they as I was getting notified about automatic temperature changes from my home-assistant integration.

KingCong · 30-11-2018 5:12pm

matrim wrote: »

They used to work for me but I disabled they as I was getting notified about automatic temperature changes from my home-assistant integration.

Hmm strange, never worked for me on either of the (Android) phone's I've used the app on. Are you using the Android or iOS app?

Nicolas_Bandon · 24-01-2019 9:09am

Anybody having problems connecting to EPH server? It seems to be down for me at the moment.

Skippy along · 24-01-2019 9:20am

Nicolas_Bandon wrote: »

Anybody having problems connecting to EPH server? It seems to be down for me at the moment.

Same here!

matrim · 24-01-2019 9:21am

Nicolas_Bandon wrote: »

Anybody having problems connecting to EPH server? It seems to be down for me at the moment.

I had an issue last week and had to reboot the gateway to get it back up and running

Skippy along · 24-01-2019 9:30am

matrim wrote: »

I had an issue last week and had to reboot the gateway to get it back up and running

Tried that still server down... I'll give them a buzz usually good at sorting it out

Nicolas_Bandon · 24-01-2019 10:17am

Skippy along wrote: »

Tried that still server down... I'll give them a buzz usually good at sorting it out

I sent them a message on the website. I received a reply to my query confirming that their server is down:

"We are currently experiencing difficulties with our server at present. Our technical team are working on this at the moment we hope to have this up and running soon. Apologies for any inconvenience."

KingCong · 24-01-2019 3:22pm

Nicolas_Bandon wrote: »

I sent them a message on the website. I received a reply to my query confirming that their server is down:

"We are currently experiencing difficulties with our server at present. Our technical team are working on this at the moment we hope to have this up and running soon. Apologies for any inconvenience."

Still down for me, is it back working for anybody yet?

Nicolas_Bandon · 24-01-2019 5:24pm

KingCong wrote: »

Still down for me, is it back working for anybody yet?

No still down for me too.

gre2401 · 24-01-2019 10:28pm

Same here, I've been trying to solve this but it seems to be a global issue.

gre2401 · 25-01-2019 7:48am

It is sorted. Back to business now

KingCong · 25-01-2019 11:55am

It started working again for me late last night , although it was very very slow. Seems to be back to normal now (which is still damn slow, but less so than last night)

stamjoe · 31-01-2019 3:23pm

Anyone got a gateway and 3 zone for sale?

Pique · 31-01-2019 5:51pm

Heiton Buckley.

AnneRyan · 01-02-2019 10:59am

Hi all, mine was down again this morning about 6am when it was very cold and trying to boost the house from the bed! I find it very easy to use but have had a good few outages since getting it in October. Previous one was the longest outage. Would love some tips re using the Frost Stat so not to let the house drop below 13-14c at night. Set a night program with target temp at 15c ??
Old house, not well insulated.
I'm a new user: 2 zones, 38 kw combi boiler worcester bosch

KingCong · 06-02-2019 3:21pm

AnneRyan wrote: »

Hi all, mine was down again this morning about 6am when it was very cold and trying to boost the house from the bed! I find it very easy to use but have had a good few outages since getting it in October. Previous one was the longest outage. Would love some tips re using the Frost Stat so not to let the house drop below 13-14c at night. Set a night program with target temp at 15c ??
Old house, not well insulated.
I'm a new user: 2 zones, 38 kw combi boiler worcester bosch

You should be able to use the Frost Protection for this, especially as you have a combi. I toyed with using this to set a minimum overnight temperature too but then read that if the it the temp drops below Frost Protection temp, it'll activate all zones and not just the one that triggered it. In my case that's upstairs/downstairs and HW so didn't want this.

AnneRyan · 15-02-2019 2:07pm

I'm away in Spain and using different wifi obviously but cannot access my heating controls on my phone to check house temperatures. House Wifi working as home camera online. Will get someone to check the main ember box is working with green light on. Anyone else had problems when out of country.
Of course that's the whole purpose for installing it!!

Pique · 15-02-2019 8:57pm

It's not you. I just checked mine and their server must be down (again) cos I can't connect and I'm in the bleedin house!

dar_cool · 15-02-2019 9:01pm

Mines working fine lads ?

Skippy along · 15-02-2019 9:23pm

Same here!! Working fine

AnneRyan · 16-02-2019 10:25am

Thanks for all the replies. Mine still down in Ireland (wicklow). Support said they could talk my daughter through a reset if she were in the house, but office hours only ! Wil let you know how I get on. Very disappointing...

Skippy along · 16-02-2019 10:33am

AnneRyan wrote: »

Thanks for all the replies. Mine still down in Ireland (wicklow). Support said they could talk my daughter through a reset if she were in the house, but office hours only ! Wil let you know how I get on. Very disappointing...

Got this from support it might help

Please follow the steps below to re-pair your gateway to your programmer:

1. Press and hold the minus button on the programmer until the “wireless connect” screen appears (5 seconds approx.)

2. Press and hold the plus button on the programmer and the screen will change to a code screen (3 seconds approx.)

3. Press and hold the function (crystal) button on the gateway until it flashes (10 seconds approx.)

4. You should now see an “r1” on the top centre of the screen of the programmer.

5. Press the OK button once.

6. Your gateway and programmer are now paired.

Please follow the steps below to re-pair your thermostats to your programmer:

1. Press and hold the minus button on the programmer until the “wireless connect” screen appears (5 seconds approx.)

2. Take the back off the thermostat so you can see the batteries.

3. You will see two black buttons with silver backing on the PCB just to the left of the batteries.

4. Press the code button once.

5. You will have zones flash on the programmer.

6. Select the zone you wish to connect to with the “Zone Select” button.

7. You thermostat will now count to 3 and will say “r” and the number zone you are connecting to ( r1 = zone 1, r2 = zone 2 etc.)

8. Press in the handwheel on the thermostat to confirm connection.

9. You thermostat is now paired to the selected zone.

10. Repeat this process for other remaining zones if necessary

AnneRyan · 17-02-2019 10:13am

Yes thank you for that. That's what he wants to talk my daughter through on the phone. Pairing is straight forward, had to do that in the beginning when zone 1 lost it's bluetooth connection early after installation. Trying to rethink what I did that morning to cause this? All I did was turn both zones on main controller to off and checked temperatures. Was going to set Frost Stat to 12c and target temp to 15c but then decided to just monitor outside Temps in Ireland and turn on at night accordingly. I'll forward those instructions to her.

AnneRyan · 17-02-2019 10:05pm

Thank you so much Skippy for the pairing instructions. I read those when it was installed but of course who has them to hand when away? Worked perfectly, so all good again!
BUT that's not the point, none of my neighbours or friends would have been prepared or able to do that for me. Will have a chat with the company when I get back. Has this happen to others?
Again many thanks, Anne

Pique · 21-02-2019 1:51pm

I'm away at the mo with the temp set low. Just checked the app and seems it's down again! Ugh.

Anyone else's down or has mine unpaired itself again?

Nicolas_Bandon · 21-02-2019 2:18pm

Pique wrote: »

I'm away at the mo with the temp set low. Just checked the app and seems it's down again! Ugh.

Anyone else's down or has mine unpaired itself again?

All is working great for me. I can connect to the Ember app with my phone

AnneRyan · 22-02-2019 10:51am

Yes, mine is working too. Great knowing house is holding at 12.2c upstairs and down without heating.

mneylon · 22-02-2019 1:20pm

Haven't had any issues with mine recently

Pique · 22-02-2019 3:41pm

Mine is back. Must've been the Internet connection.

matrim · 09-03-2019 11:31am

Is it down for anyone else this morning?

dar_cool · 09-03-2019 11:39am

Working fine here

rameire · 21-03-2019 8:26pm

Just did the update that came out on android. App doesn't open now. So I would suggest not to upgrade the app. I have emailed the company advising its now borked.

LizardKing · 21-03-2019 8:34pm

Update to latest Android app breaks it...auto updated

Seems others are having problems too (in app reviews)

Anyone else have this problem?

Wife's on iPhone and its still working(not sure if she's on latest update)

Pique · 21-03-2019 10:40pm

What's the latest version number? I'm on Android and the app version is 1.0.10.

NVM, there's an update waiting. Must make sure not to allow it to auto-update.

I see the update says "Small bugs fixed". Ever hear of regression tests, Ember?

LizardKing · 21-03-2019 10:48pm

Pique wrote: »

What's the latest version number? I'm on Android and the app version is 1.0.10.

NVM, there's an update waiting. Must make sure not to allow it to auto-update.

I see the update says "Small bugs fixed". Ever hear of regression tests, Ember?

Newest version is 1.0.11... Avoid ðŸ˜¬

Nicolas_Bandon · 22-03-2019 10:39am

I sent them a email. I received a reply to my query confirming that there is a bug with the update:
"There was a bug with the update that’s causing it to crash. We are working to get this sorted ASAP."

LizardKing · 22-03-2019 11:30am

Installed latest app on old android 6 phone I had and it works ok.

Tried uninstall / reinstall on my current phone on android 8 and its the same , does not open and keeps closing out.

KingCong · 22-03-2019 1:05pm

LizardKing wrote: »

Installed latest app on old android 6 phone I had and it works ok.

Can you see any changes in the app, have they addressed any of the many feature requests people have?

LizardKing · 22-03-2019 1:10pm

KingCong wrote: »

Can you see any changes in the app, have they addressed any of the many feature requests people have?

Looks the same to me .. not noticing any new features ... :rolleyes:

ibFoxer · 23-03-2019 12:12am

For some reason I got no notifications for this thread and only happened on it again by chance..... I missed a return to some folk and I am dreadfully sorry for that.

However, I do have some good news.

I worked on an enquiry today and realised just how huge the variance is- I priced a Pack 6 which is around €450 or so including VAT (the exact figure i can't quite remember), according to EPH guide prices. I could easily retail that at €300. With that in mind, if you're in the market i'd highly suggest checking with any potential supplier as the price could vary hugely.

rameire · 23-03-2019 8:59am

New update and app is back working.

EPH Ember

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