A couple of weeks ago my wife went to a well known dental chain suffering with pretty severe pain. When she arrived she was examined and was told she had an infection resulting from a semi-erupted wisdom tooth and that it would have to be removed as a surgical extraction. This was agreed to and the procedure done. After all was said and done she went back to reception fairly disorientated and paid the receptionist.
After reviewing the invoice she received though I noted that the price paid does not match with the prices quoted on the dental chains price list. A price list they state is provided so you know exactly what you are paying. It is provided both online and in clinic. After querying this with them though they first stated that the procedure was different to what was listed and was actually a different price. But this other procedure doesn't match either. i.e. procedure A is quoted as between 170 and 240, and procedure B is listed at 390, but she was charged 350. After returning to them with this to refute their claim, they are now suggesting that it is up to the dentist on the day to set his own price.
Surely if they provide a pricelist that states it is supplied such that "you know exactly what you are going to pay" they must adhere to it? Is there not an element of deception to charge a disorientated patient a different price without taking the time to ensure they knew this would be the case?