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GSM Line Fault HKC

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  • 09-08-2018 5:49pm
    #1
    spongerobinson
    Registered Users Posts: 569 ✭✭✭


    Hi all,

    I have a HKC alarm installed with SecureCom app etc, paying monthly to HKC. About 15 mins ago I got a GSM Line Fault, alarm started beeping and app won't connect. Just wondering if anybody could offer any tips, before I contact my installer?


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    #2
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    Ok so I'm guessing the signal dropped for a short time, but the red/amber lights are no longer flashing, suggesting the fault has cleared?

    However I still can't access the alarm through the Securecomm app. Maybe it just needs some time to reconnect?


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    #3
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    All good now. I'm guessing signal dropped momentarily, and once it came back it took a little while for the unit to communicate with HKC servers, for the app to start working again.


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Did you get a notification on the phone network down?:eek:


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    #5
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    KoolKid wrote: »
    Did you get a notification on the phone network down?:eek:

    No. I'm guessing it might have eventually when the system was polled, but as I heard the beeping I had the fault cleared within about 30 seconds. According to the log it was down for about 8 minutes.


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    #6
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    Just went again...hopefully just a mast problem in the area and not an issue with my install specifically! On a side note, I think I actually did get a notification but my phone was on silent.


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    #7
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    It appears Three are having problems with data throughout the country tonight...possibly to do with that. I don't know what network the sim defaults to?


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    They should be international SIMs that roam on any network.
    We have lots of apps & monitoring on GSM/GPRS havn't heard of anything down.


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    #9
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    spongerobinson wrote: »
    It appears Three are having problems with data throughout the country tonight...possibly to do with that. I don't know what network the sim defaults to?

    Hey Sponge, any more faults since then? I’ve had about 6 since the 10th, just had one now. In Dublin.


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    #10
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    van_beano wrote: »
    Hey Sponge, any more faults since then? I’ve had about 6 since the 10th, just had one now. In Dublin.

    Yep, 5 or 6 since Thursday. Spoke to installer today and he's had reports from a good few customers. He was to contact HKC.


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    #11
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    spongerobinson wrote: »
    Yep, 5 or 6 since Thursday. Spoke to installer today and he's had reports from a good few customers. He was to contact HKC.

    I forwarded the log to my installer today, I’d say he’s gotten a few calls the same. There’s about 8 min intervals before it rectifies itself.

    Is it possible to stop it beeping and talking to me if it goes down in the early hours? Went down at 2am this morn, kids and everyone up, thinking it was a drill!


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    #12
    spongerobinson
    Registered Users Posts: 569 ✭✭✭spongerobinson


    van_beano wrote: »
    There’s about 8 min intervals before it rectifies itself.

    Yeah I noticed approx. 7.5 minutes between each drop.
    van_beano wrote: »
    Is it possible to stop it beeping and talking to me if it goes down in the early hours? Went down at 2am this morn, kids and everyone up, thinking it was a drill!

    I believe so. At least my installer mentioned it could be done if it becomes an issue.


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    #13
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    spongerobinson wrote: »
    Yep, 5 or 6 since Thursday. Spoke to installer today and he's had reports from a good few customers. He was to contact HKC.

    I forwarded the log to my installer today, I’d say he’s gotten a few calls the same. There’s about 8 min intervals before it rectifies itself.

    Is it possible to stop it beeping and talking to me if it goes down in the early hours? Went down at 2am this morn, kids and everyone up, thinking it was a drill!


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    #14
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    spongerobinson wrote: »
    It appears Three are having problems with data throughout the country tonight...possibly to do with that. I don't know what network the sim defaults to?

    Hey Sponge, any more faults since then? I’ve had about 6 since the 10th, just had one now. In Dublin.


  • Options
    #15
    manster
    Registered Users Posts: 882 ✭✭✭manster


    van_beano wrote: »
    Hey Sponge, any more faults since then? I’ve had about 6 since the 10th, just had one now. In Dublin.

    Mine first started beeping today and also again just now. 'GSM line fault' D15 area. Can't connect via my phone app.


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    #16
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    Sorry for the double posting.
    manster wrote: »
    Mine first started beeping today and also again just now. 'GSM line fault' D15 area. Can't connect via my phone app.

    They last between 7 & 8 minutes, Manster, then the fault clears itself, communication between the app and alarm would be down during the fault. You’ll have to go to the control panel to manually enter the code if you want to quiten the alert if it goes off in the middle of the night.


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    #17
    mugsymugsy
    Registered Users Posts: 1,569 ✭✭✭mugsymugsy


    Had the fault this morning. Reset by keying in alarm code. Second time it's happened in a week. Had the alarm two years and up until this had no trouble.


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    #18
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    mugsymugsy wrote: »
    Had the fault this morning. Reset by keying in alarm code. Second time it's happened in a week. Had the alarm two years and up until this had no trouble.

    Same here, at 6:05am to about 6:13am. It's happened about 8 times since August 10th


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    #19
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Is this the comms for the app going down altogether lads?


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    #20
    mugsymugsy
    Registered Users Posts: 1,569 ✭✭✭mugsymugsy


    KoolKid wrote: »
    Is this the comms for the app going down altogether lads?

    Yeah it won't connect when you go into the app. Just times out


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    #21
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Very disappointing for it to be happening so often , especially on a paid for service.
    Seems a lot more commonplace since they were sold to Abloy. Probably unrelated but concerning all the same.


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    #22
    manster
    Registered Users Posts: 882 ✭✭✭manster


    Happened once again for me. Very annoying. Spoke to my old installer (no longer registered) who had already spoken with HKC. This is supposedly a recent fault that affects panels that have not got the latest version. The newer panels do not report the issue. His advice was to wait it out as HKC are on the the network companies to find a fix. He showed me how to turn off the notifications (beeps) when there is a GSM line fault. Also recommended to get the alarm serviced and ask the installer that the latest software is to be added.


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    #23
    Sono
    Registered Users Posts: 2,376 ✭✭✭Sono


    Another one here experiencing this problem, alarm is 2 years old and started on Sunday, has happened 3 times this week the latest one was last night, very frustrating to say the least.

    My installer said it’s to do with the 3 Network and they are aware of it but that’s not much good to me if it’s going to keep happening.


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    #24
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sono wrote: »

    My installer said it’s to do with the 3 Network and they are aware of it but that’s not much good to me if it’s going to keep happening.

    All these systems should be using international sim cards. So issues with one network should not affect it. Also, most systems we use would use IP and GPRS so a mobile network should only be relevant if there was an issue with your broadband also.
    Judging by how widespread this appears to be it would be be more likely the issue is with Securecom rather than anyone's connection or any individual network.


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    #25
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Its the sims on the network itself.
    The sims are deregistering from the network and then reconnecting.
    Securecomm hasn't gone down since it was first started up so scaremongering helps nobody.
    The sim providers are looking into the issue.

    www.altor.ie



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    #26
    Alkers
    Registered Users Posts: 6,811 ✭✭✭Alkers


    Also having the same issue, surprised it wasn't just our alarm


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    #27
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Does anyone having these issues not have WiFi also connected?
    A system using GSM and WiFi would make more sense.


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    #28
    mugsymugsy
    Registered Users Posts: 1,569 ✭✭✭mugsymugsy


    KoolKid wrote: »
    Does anyone having these issues not have WiFi also connected?
    A system using GSM and WiFi would make more sense.

    I don't have it connected to WiFi.


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    #29
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Strange. Most apps on alarms have the options for both. This would eliminate these network problems.


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    #30
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    mugsymugsy wrote: »
    I don't have it connected to WiFi.

    Must be an older GSM you have installed as the newer GSM is a dual card.

    www.altor.ie



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    #31
    mugsymugsy
    Registered Users Posts: 1,569 ✭✭✭mugsymugsy


    altor wrote: »
    Must be an older GSM you have installed as the newer GSM is a dual card.

    Got it put in oven two years ago.


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