Ordered an album and received 20 (!)..

I've had a few issues with unwanted additional items being delivered over the years. A big online Irish hardware supplier delivered a box of plane blades when I had only ordered one blade, probably €110 worth. I emailed them and asked them what I should do- no reply. I followed up with another email and still no reply. That was 2 years ago, I have ordered other items from them since, no problems. I consider the other blades mine now.

Last year I ordered spare parts for the fridge freezer, from the (excellent) Irish agent. I was pleasantly surprised that spares were still available for a 12 year old appliance. Items arrived, all good. Two weeks later a duplicate order arrived, I contacted the supplier and they said to keep them!

I'd be reluctant to incur costs upfront to return unwanted items- reputable sellers have procedures in place ( mistakes happen, it's happened before) when things like this happen. When I have had ocassion to return items ( faulty, unwanted or wrong item dispatched) the seller has always emailed a return label that allowed me to return the item by post, at no cost to me. Why incur cost for someone else's mistake, once the item leaves your possession you've little hope of recouping your postal cost? Be honest, advise them of the error and wait for them to offer a reasonable remedy. Do not sell, destroy or give away items that do not (yet) belong to you.