Ikea

looksee · 08-01-2021 11:43am #1

If you are waiting for an online delivery from Ikea you should probably ring them and ask what is happening.

I ordered on 3 Jan, delivery expected 8th. Ok this was a bit optimistic but that is what I was told and there has been no information to the contrary.

However by today I had not received any notification of impending delivery so I rang them. In fairness I got through quickly and the person I spoke to was calm and helpful. He said, yes we are having a lot of issues with Irish customers, I will reinstate your order. ??? Reinstate? Anyway he did it and said delivery would be 22nd January. Lots of hold ups at ports and they didn't seem to have much information themselves. It appears (though he would not/could not say) that the stuff is coming from UK, or why would there be delays? Why is it going through the UK to get to here?

I can understand that there are problems between covid and Brexit, but some communication would help. They could have notified me that the date of the 8th was irrelevant.

I had prior to this had an email saying that the stuff I was waiting for was 'in stock', so I ordered. A bit of clarity would be very good for customer relations.

Vegeta · 08-01-2021 11:46am

Thanks for this, I am in the exact same scenario and will call again today

seamus · 08-01-2021 11:47am

I expect IKEA's supply chain routes our stock through the UK. Organisationally it's "IKEA UK & Ireland". So you can imagine the new hurdles with bringing stock into Britain and then back out again to Ireland.

ArrBee · 08-01-2021 11:50am

But you can't place a backorder.
Surely there should be no logistics issues at the boarder.

I had assumed that their delivery issues were because they only had 1 delivery guy doing the whole country...

looksee · 08-01-2021 12:40pm

That's why I am suggesting the stuff comes from a distribution centre in the UK. The guy was being a bit vague about where it was coming from, but if it were coming from a distribution centre anywhere else it might take a bit longer but port delays would not affect it.

This is the second time of two delayed orders (other one with Screwfix) where they have failed to say that orders were coming from the UK. This really needs to be something they should have to tell us.

2021, the year we waited for stuff...

ArrBee · 08-01-2021 1:00pm

looksee wrote: »

That's why I am suggesting the stuff comes from a distribution centre in the UK. The guy was being a bit vague about where it was coming from, but if it were coming from a distribution centre anywhere else it might take a bit longer but port delays would not affect it.

This is the second time of two delayed orders (other one with Screwfix) where they have failed to say that orders were coming from the UK. This really needs to be something they should have to tell us.

2021, the year we waited for stuff...

I had assumed that the "online stock" was warehoused here.
But that makes no sense on reflection.

looksee · 08-01-2021 1:18pm

Well I was making the same assumption, on a similar lack of reflection

raxy · 08-01-2021 1:18pm

just rang them. Samt thing. Order due today but no word. He said I should have got a text about it but brexit ...
They're sending what is available to send now to arrive on the 10th & the rest for the 22nd.

Vegeta · 11-01-2021 1:26pm

Called again there and they can't give me a date for rescheduled delivery :mad:

youcancallmeal · 12-01-2021 11:13am

I've been waiting for a particular Kallax unit to come back in stock so I can put in a big order but I'm a bit wary now after reading this, seems like it could take weeks for delivery. One thing that's confusing is some stuff showing as being in stock in Dublin but not for online, it's not as if we can do click and collect in the Dublin store

Vegeta · 13-01-2021 3:03pm

Vegeta wrote: »

Called again there and they can't give me a date for rescheduled delivery :mad:

Thankfully, my order arrived out of the blue today. Got a call shortly beforehand but no texts.

youcancallmeal · 13-01-2021 4:13pm

I put in my order in today and got an expected delivery date of 10th March :eek:

magicEye · 14-01-2021 1:29pm

Placed order with IKEA on 30th of December and a delivery date of 8th of January. Order cancelled. Re-ordered same items, with an expected delivery date of 19th of January. Not holding my breath, everything i ordered came up as available in store and for online on both dates i placed orders.

Really poor on their part to be honest, plus there is no way to contact them, other than the phone.

Narcissus · 15-01-2021 12:05am

Vegeta wrote: »

Thankfully, my order arrived out of the blue today. Got a call shortly beforehand but no texts.

Do you mind if I ask what date did you order?

Darc19 · 15-01-2021 9:25am

Ah, brexit

https://www.irishtimes.com/business/retail-and-services/ikea-leaves-11-700-irish-customers-with-no-goods-1.4458727

thebiglad · 15-01-2021 9:36am

My order which was due last friday was cancelled yesterday - told out of stock but was still available to order online - so I guess they mean out of stock for Ireland delivery.

Why have an irish website if they are going to dispatch from UK - surely they can redirect irish orders to a European hub.

Customer service were clueless.

Darc19 · 15-01-2021 10:47am

thebiglad wrote: »

My order which was due last friday was cancelled yesterday - told out of stock but was still available to order online - so I guess they mean out of stock for Ireland delivery.

Why have an irish website if they are going to dispatch from UK - surely they can redirect irish orders to a European hub.

Customer service were clueless.

Brexit was agreed 24th Dec, actual details were published 31st Dec.

Those details were substantially different to what most expected and has simply caused utter chaos.

Ikea should have acted a lot quicker as it means 11,000 very disgruntled customers.

seamus · 15-01-2021 10:49am

It sounds like IKEA took a gamble that they'd be able to treat Ireland & Britain as a single economic area after Brexit and made no alternative plans for Ireland.

magicEye · 15-01-2021 11:06am

My first order was dated the 30th of December, everything in stock either online or in the store, order cancelled a few days later, no explanation whatsoever.

Same order placed immediately, again, all items in stock online and in store, delivery due 19th of January, i'm guessing it will get cancelled again.

Really not happy with this but no way to contact or force them to fulfil the orders.

Dodge · 15-01-2021 11:18am

Just to confirm what some of you are suggesting; the online orders are fulfilled from the UK and are treated separately to the store in Dublin

Can’t tell you why but even if the store was open and something was in stock there, it’s no guarantee that it’s be available online

In the summer I talked to staff there about a couple of orders we were making and it was quicker to wait for stock to be reloaded in Dublin than order online (even when available there)

youcancallmeal · 15-01-2021 11:29am

Does anyone know is the carrickmines store open so you can go in and order stuff from the Dublin store? If not then it seems pointless for them to be even showing the stock levels in the Dublin store at the moment

thebiglad · 15-01-2021 11:39am

youcancallmeal wrote: »

Does anyone know is the carrickmines store open so you can go in and order stuff from the Dublin store? If not then it seems pointless for them to be even showing the stock levels in the Dublin store at the moment

Only option is delivery so Carrickmines must be closed for C&C.

AnneNon · 15-01-2021 12:54pm

Curious to know if anyone has received their IKEA delivery? Mine was due the 5th but arriving today via DPD UK and I am now wondering if this means I will be liable for duty on a purchase I thought I was making from the Dublin store online.

magicEye · 15-01-2021 1:53pm

AnneNon wrote: »

Curious to know if anyone has received their IKEA delivery? Mine was due the 5th but arriving today via DPD UK and I am now wondering if this means I will be liable for duty on a purchase I thought I was making from the Dublin store online.

My understanding was that if it was bought and sent before the 31st, you wouldn't incur extra charges. However, i have no idea how they're going to deal with the orders at this stage. It would make sense that if order was placed before the 31st, no extra charges should be incurred, regardless of the date the order is physically sent out.

Sheep Shagger · 15-01-2021 2:12pm

11,700 irish customers are still waiting for orders....

https://www.irishtimes.com/business/retail-and-services/ikea-leaves-11-700-irish-customers-with-no-goods-1.4458727?mode=amp

AnneNon · 15-01-2021 3:22pm

magicEye wrote: »

My understanding was that if it was bought and sent before the 31st, you wouldn't incur extra charges. However, i have no idea how they're going to deal with the orders at this stage. It would make sense that if order was placed before the 31st, no extra charges should be incurred, regardless of the date the order is physically sent out.

Yippee. My (DPD UK) IKEA.ie delivery arrived and my pre delivery fretting about possible duty was unfounded.

witnessmenow · 15-01-2021 4:46pm

looksee wrote: »

If you are waiting for an online delivery from Ikea you should probably ring them and ask what is happening.

I ordered on 3 Jan, delivery expected 8th. Ok this was a bit optimistic but that is what I was told and there has been no information to the contrary.

However by today I had not received any notification of impending delivery so I rang them. In fairness I got through quickly and the person I spoke to was calm and helpful. He said, yes we are having a lot of issues with Irish customers, I will reinstate your order. ??? Reinstate? Anyway he did it and said delivery would be 22nd January. Lots of hold ups at ports and they didn't seem to have much information themselves. It appears (though he would not/could not say) that the stuff is coming from UK, or why would there be delays? Why is it going through the UK to get to here?

I can understand that there are problems between covid and Brexit, but some communication would help. They could have notified me that the date of the 8th was irrelevant.

I had prior to this had an email saying that the stuff I was waiting for was 'in stock', so I ordered. A bit of clarity would be very good for customer relations.

I had the exact same scenario in September/October, so might not even be Brexit related.

Due for delivery on a certain date, got a text confirming date on the the day, with a promise of another text on the morning of the delivery (which was meant to be that day).

rang them the next day and they had to re-instate the order. They claimed some stuff was out of stock, but they the re-instated order had everything, so I've no idea how it worked.

Thought it was crazy that unless you ring them the order just seems to get stuck.

OrlaFS2017 · 15-01-2021 8:21pm

My order from Nov 3rd finally arrived today!! They partially cancelled some so god knows how long I’ll be waiting for the re-order of those. Shambles

Kaylami · 15-01-2021 9:56pm

It's mad because I ordered a set of bunkbeds today and its giving my tomorrow as my delivery date. I know thats not going to happen but they don't seem to have got a up to date dispatch times on their site.

I knew there was delays and dont mind waiting just thrown by that.

Yggr of Asgard · 17-01-2021 11:07pm

IKEA canceled my order completely a day before the delivery date and promised me a refund within 14 days.

Still waiting in the credit to my credit card, they charged the full amount (not just a hold) so they now have a larger amount of money and I have no goods.

Will have to make a charge back if they don’t act soon.

Yggr of Asgard · 17-01-2021 11:11pm

Sheep Shagger wrote: »

11,700 irish customers are still waiting for orders....

https://www.irishtimes.com/business/retail-and-services/ikea-leaves-11-700-irish-customers-with-no-goods-1.4458727?mode=amp

How nice of them to call me a liar:

But, despite customer claims, it says it has not “fully cancelled any orders”.

They did mine and still have not refunded it.

thebiglad · 18-01-2021 8:25am

Yggr of Asgard wrote: »

How nice of them to call me a liar:

They did mine and still have not refunded it.

Mine cancelled too, only after i had to chase them twice for updates on delivery which was already 1 week overdue - was promised both times it was being processed and then I received a text to say cancelled.

Will keep an on the refund situation, didn't expect this to be an issue!

The J Stands for Jay · 18-01-2021 8:56am

looksee wrote: »

This is the second time of two delayed orders (other one with Screwfix) where they have failed to say that orders were coming from the UK. This really needs to be something they should have to tell us.

2021, the year we waited for stuff...

I'm spending so long on every site I consider buying trying to figure out where they'll be dispatching from. Thebwife ordered something from an Irish website, .ie address, address in Clondalkin, and now she's getting an email saying the parcel is delayed in the UK.

freddie1970 · 18-01-2021 8:58am

i cancelled a order back on the 4th of Dec and still havent got a refund. Im finding it very hard to get in contact witu anyone

Sheep Shagger · 18-01-2021 9:05am

Lads, if you are still waiting for a charge back just do a chsrgeback.

Google your banks name and 'chargeback form' and you should get the right form.

I did it with the airlines and got money returned pretty quickly, dont waste your time with the merchant (in this case Ikea).

Yggr of Asgard · 18-01-2021 9:27am

I will try one last time to get into contact with them for a refund and if that does not work, then a chargeback is in order.

I might also be inclined to complain to the CCPC at there is a clear pattern here for IKEA taking orders and charging (not just placing a hold) customers credit card while they are fully aware that they cannot fulfill the order.

waterford_21 · 18-01-2021 12:04pm

Always been a HUGE Ikea fan but this latest fiasco is just appalling. Like you - my order was scheduled for delivery early December. Date came and went with no contact. Over €2k of goods for new home - they said it got lost in the system and I could have a refund or order again! I was so furious as no effort had been made to contact me. I cancelled the order and only received my refund two weeks ago! In the same boat now as I’ve re-ordered in smaller quantities and have ZERO faith in their delivery promises. Come on IKEA a stop treating your customers like sh!t!

looksee wrote: »

If you are waiting for an online delivery from Ikea you should probably ring them and ask what is happening.

magicEye · 18-01-2021 1:03pm

My order has changed to "on its way" with a delivery date of tomorrow, however i am not confident it will be delivered, i am actually waiting for the cancellation email, just like the first time.

Their system definitely needs an upgrade.

The first order cancelled got back into the bank account i'd say within two weeks of being cancelled.

Sheep Shagger · 18-01-2021 1:56pm

Yggr of Asgard wrote: »

I will try one last time to get into contact with them for a refund and if that does not work, then a chargeback is in order.

I might also be inclined to complain to the CCPC at there is a clear pattern here for IKEA taking orders and charging (not just placing a hold) customers credit card while they are fully aware that they cannot fulfill the order.

Hate to say it but complaining to the CCPC will be pointless.

Save wasting any more breath - initiate a chargeback

Vegeta · 18-01-2021 5:26pm

Narcissus wrote: »

Do you mind if I ask what date did you order?

The 18th of December, original delivery date was the 6th of Jan

ArrBee · 18-01-2021 6:15pm

I rang them last week and was told "all irish deliveries not already dispatched will be cancelled"
I was lucky to have had mine dispatched at that time, and it arrived today.

Poor communication the whole time from them. their whole ecommerce setup is the worst I have experienced.

Brief timeline for my order:
Nov- placed order, chose 1st available delivery date of Dec-29. Ikea took payment immediately.
Dec 22 received email asking to check the attached order details for accuracy
Dec 29. no delivery and no communication.
Jan 1. I notice that the email from the 22nd had cryptic info suggesting that maybe the delivery will be on Jan 5.
Jan 4th receive a notice that delivery is postponed due to some issue.
Jan 9th I ring and talk to someone who said the original delivery didn't happen because they couldn't find one item for the delivery and that the other issues being faced will lead to all irish orders being cancelled - but that mine was already dispatched so should be OK. No ETA.
Jan 18th I receive notifications from DPD that I have a delivery due today, delivery arrives.

18-01-2021 7:53pm

I ordered a chair from them earlier today. The colour I chose has an expected delivery date of two weeks, but in all of the other colours the expected delivery date was in March.

Is it safe to assume that the reason for the shorter delivery date for my colour is because it is being shipped from their store (or distribution centre) in Ireland whereas the others would be coming from the UK and that I won't be affected by this issue? Or is there a possible other reason for the difference in delivery times?

The webpage said that all of the colours are in stock in their Dublin store so I'm a bit confused as to how their logistics works.

Sheep Shagger · 18-01-2021 8:03pm

[Deleted User] wrote: »

I ordered a chair from them earlier today. The colour I chose has an expected delivery date of two weeks, but in all of the other colours the expected delivery date was in March.

Is it safe to assume that the reason for the shorter delivery date for my colour is because it is being shipped from their store (or distribution centre) in Ireland whereas the others would be coming from the UK and that I won't be affected by this issue? Or is there a possible other reason for the difference in delivery times?

The webpage said that all of the colours are in stock in their Dublin store so I'm a bit confused as to how their logistics works.

If you order online for delivery to your home (as opposed to Carrickmines for click and collect), your order will be fulfilled from the UK so Dublin stock levels are irrelevant.

18-01-2021 8:15pm

Sheep Shagger wrote: »

If you order online for delivery to your home (as opposed to Carrickmines for click and collect), your order will be fulfilled from the UK so Dublin stock levels are irrelevant.

Yes it's to my home. Can you explain why there would be a difference in times then?

I checked the Ikea UK store for the same item and it states the same delivery date to a UK address for all colours, so I'm again a bit lost as to why one colour here has such a dramatically different delivery window than the other colours.

Sheep Shagger · 18-01-2021 8:20pm

[Deleted User] wrote: »

Yes it's to my home. Can you explain why there would be a difference in times then?

I checked the Ikea UK store for the same item and it states the same delivery date to a UK address for all colours, so I'm again a bit lost as to why one colour here has such a dramatically different delivery window than the other colours.

I'm not sure how accurate their times are as a UK address can't have the same delivery time as IE based on current experiences people are having.

18-01-2021 8:26pm

Sheep Shagger wrote: »

I'm not sure how accurate their times are as a UK address can't have the same delivery time as IE based on current experiences people are having.

I'm aware, that's why I'm asking.

If the chair in one colour has a much faster shipping time on the Irish site than the other colour options, but that isn't true for the same chair on the UK site for a UK address, that must signify that something different is happening with this colour than the other colour options in terms of delivery.

I'm trying to figure out what that difference is.

Dodge · 18-01-2021 8:48pm

You can try and figure it out if you want, but the answer isn’t that it is in Dublin

ALL orders (from Ireland) from the IKEA website are fulfilled in England

orionm_73 · 19-01-2021 9:55am

Ordered a cabinet on Jan 5. Was just delivered today, on the day selected when ordered, which was the earliest available.

ArrBee · 19-01-2021 10:55am

Dodge wrote: »

You can try and figure it out if you want, but the answer isn’t that it is in Dublin

ALL orders (from Ireland) from the IKEA website are fulfilled in England

Not only that, but they told me that there are 3 UK distribution centers and not all of them will delivery to a given Irish address.

This means that while the website might say "available for online ordering" because one of the 3 distribution centers has stock, it might be the wrong one for your address.

After waiting 3 months for stock of a desk to appear online (why dont they have a backorder system?!?!?), it became available but wouldnt deliver to me. I had to get it delivered to someone in Dublin instead.
50e for delivery, and I still have to go and collect it!

Poochie05 · 19-01-2021 1:14pm

I got a delivery today that was due on 5 Jan. No word from IKEA, just an email from DPD this morning, but looks like they are moving again

magicEye · 19-01-2021 4:01pm

Poochie05 wrote: »

I got a delivery today that was due on 5 Jan. No word from IKEA, just an email from DPD this morning, but looks like they are moving again

Mine was due today but nothing yet, i hope I'm not going to be another two weeks waiting

Ikea

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