Virgin Media Cancellation deals

flycd wrote: »

Also has anyone tried to get the TV that they’re giving new customers?!

You have to wait until the first month's bill has been paid.
You'd be lucky to have it 8 weeks into the service.

My contract was up a couple of days ago. Rang today to cancel and was offered 6 months half price. I said no as my friends had received 9 months half price. I said if I got 9 months half price I would accept it. She went away for a couple of minutes came back at said 6 months was the best she could do. I went ahead with the cancellation. I have 240 BB and phone. Will they ring me back before the cancellation takes place?

Glenbhoy wrote: »

Don't think they'll call back, but get your facts right re competitor offerings, call them back with 2 weeks to spare and give them a final chance. Worked for me, 9 months half price and downgraded to mix or whatever at 79 per month.
Though as someone else mentioned, their crappy box probably ain't worth it!!

I have had sky q for 6 days (50 pm for 12 months)........not sure why I was umming and ahhing about ditching VM for tv! It is a fantastic box, it is so quick and everything works on it! imagine!
I have broadband only with Vodafone now.

Glenbhoy wrote: »

I hear you, was sorely tempted to go with sky this time, but i was concerned about the broadband, the non contended speed for me was going to be 44MB (which is roughly what my contended VM speed tends to be), and I'd heard it can be a bit patchy in the neighbourhood, so I decided if VM did me a decent deal, I'd give it one more go. It has to be said, the horizon box is appalling!!

I know what you mean, the VM broadband is good.
The horizon box is a bloody disaster. I have had 3, in the space of about 2 years, there only final solution was to ask me if I would go back to the old version of the box....where you could only tape one programme at a time.....all for the bargain price of 94 euro a month lol

Hmmm difficult call with VM loyalty today, with cancellation due later in the week.

They wouldn't honour the 6-months half price deal they offered a couple of weeks ago, with lots of 'Oh, we've given you so many half-price deals with 6 months and 9 months, we can't be doing that all the time'.

So they've offered me €15 off for six months, which is pretty terrible.

So it has to be off to Vodafone for me, and save €200 over the year.

I was only offered 30 off for 6 months the other day so bit bullet and took the black Friday deal with Sky. After 13 years with VM looking forward to new tv service as ours has been struggling more and more. Missed series links, freezing and having to regularly restart. Plus needed a new TV for upstairs anyway so Sky deal is handy that way. Hope the Broadband is OK

normakelle wrote:

I gave my notice on november 2nd can someone tell me will my services be turned off sunday 2nd or monday the 3rd of december. Is it 30 days from when you give notice or the next day?. Not in the mood for interacting with them. Thanks

You should have gotten a cancellation email confirming the exact date

normakelle wrote: »

yes it said 30 days from november 2nd. So want to know will service be terminated on 2nd or will I have it until the third. Do you include nov 2nd. thanks

Strange. I received a cancellation notice on the day of cancelling and a specific cancellation date in a separate e-mail one day later.

My service worked for all of the stated cancellation date and cutoff sometime in the morning of the following day

raclle wrote: »

So was my turn today and like everyone else given 6 months half price. I'm with them over 16 years and on the older TV and 120MB BB plan paying €79 p/m going up to €82.50 in January. They said they could upgrade me to the 240MB plan for 9 months half price but after that increasing to €94 p/m which would be an extra €11.50 on what i'm currently paying. I said no as i don't need the extra speed but if they could do it for 9 months half price on my current package i'll stay. They said no so i gave my cancellation notice hoping they'll ring back with the offer i want. At the moment they're offering new customers 240mb World Talk and Mix TV €59 for 12 months and only increasing to €89 after that. Old customers getting screwed.

move away ur bb to some of the deals going with sky vodafone and get some tv package thats mad money, one would imagine prices would drop not increase where simple bb rakes almost 600e a year now pff.

Larcoon wrote: »

I'm currently with VM 240BB with home phone. my contract is up next month so i gave my 30 day notice through email yesterday.
I am paying 59p.m. I rang them today to see could they come up with a deal, they offered 44pm for six months and then changed it to nine months. I refused saying eir was cheaper still. I'd like to stay with VM. What's the best i can hope for? anyone know

Don't assume that offer will last forever

scamalert wrote: »

does that let you off the hook for penalty as im intrested in moving myself ?

No it does not.

Folks, I've been offered 15 off for 6 months, bb 240mb only.
Is there a catch to moving to sky for bb and tv cheapest option?
No dish currently fitted.
Also, once sky contract is up, could I keep and use the box for freeview?
Cheers.

patch wrote: »

Folks, I've been offered 15 off for 6 months, bb 240mb only.
Is there a catch to moving to sky for bb and tv cheapest option?
No dish currently fitted.
Also, once sky contract is up, could I keep and use the box for freeview?
Cheers.

The catch is that the broadband is provided in a different way so the speeds may be completely different. I'd ask Sky to give an indication of the speeds that are possible at your address.

With Sky, you own the equipment so after the 12 month contract is complete, you own the dish and box. Downside is that after 12 months they will not repair the box if there is an issue although a threat to cancel usually solves that.

scamalert wrote: »

as VM email states everyone can leave if they wish so until jan1, thou not sure how that works since it has to be months notice and already were few days past that.


Thou wonder if one is on deal say come end of month put in cancellation pay half price for jan and sort out new BB would that work theoretically, as i wont be switching till next year but might be handy for others once holidays are over.

Hi there, would you be able to copy paste the email? Did everyone get it? I have searched my email inbox but don't seem to have anything regarding a price change from VM.

BB & Phone 59 a month you can get 9 months 1/2 price. You can't get 9 months 1/2 price on naked BB I was told.

Digiweb is 24.95 per month for 12 months with a 12 month contract. Quote them that and say you don't really care about speed. Be polite and not rude and stress how long you have been a customer. Don't be a childish saying your friends got it. Just say the other provider deal is much better so you will go with them if they can't do better. No emotion.

I had to hear the first one and then he said he went to supervisor BS and then that was still not great so he had to go back again. He probably went for a piss each time. Don't demand it straight away. Give them a chance to go through the script.

-3 months 1/2 price.
- nah
- 6 months 1/2 price.
-nah
-9 months 1/2 price.
- ok

They can't offer it to you to start with. Just follow the process and hum and haw a bit with them.

Cancelled last month, due to be cut off in next few days but no calls yet.
Really only today and tomorrow to receive them.