Aer Lingus voucher

central park · 21-07-2020 4:43pm #1

Is anyone still waiting for their aer Lingus voucher for a flight. I applied on March 25th and still nothing. Some friends who applied after me got theirs in 5 weeks

Collie D · 21-07-2020 8:12pm

There doesn’t seem to be any particular chronological order to the queue.

I applied for mine around the same date as you, as did a friend. He got his in April, I got mine at the end of June. Another friend applied at end of April and got his a couple of weeks before me.

endofrainbow · 22-07-2020 12:00pm

I'm still waiting since March 23rd

Rodney Bathgate · 22-07-2020 12:04pm

Still waiting since late March.

central park · 22-07-2020 12:30pm

Glad I'm not the only one! Hope we get sorted soon.

mojesius · 22-07-2020 1:36pm

I applied end of March, flights were supposed to be going in May. Got the voucher last week.

central park · 22-07-2020 3:56pm

Fingers crossed I'll get mine soon!

average_runner · 22-07-2020 4:00pm

You need to keep ringing them

random_banter · 22-07-2020 10:29pm

Applied 20th March, flight was supposed to be 3 days later. No sign still. Have called them alright, but would calling repeatedly really make a difference?

I was told it was being "expedited" over 6 weeks ago after holding for 40 minutes.

mada999 · 23-07-2020 1:28pm

Still havent got mine... didnt even get a notification saying that i applied for a voucher...did anyone else ?

central park · 23-07-2020 1:35pm

I still haven't received my voucher but I did get an email to say they had received my application for voucher. Might be worth checking it out

Lovenova · 30-07-2020 12:37pm

mada999 wrote: »

Still havent got mine... didnt even get a notification saying that i applied for a voucher...did anyone else ?

I'd contact them. After I made first application for vouchers I rang them maybe 4 weeks later and they said that they hadn't got my original application - made second application and got an almost instant email confirming receipt of application. Still no vouchers received

I appreciate the pressure they are under but even their web information is far less than helpful.

glwaymiko · 17-08-2020 8:23am

Does anyone know, if I can exchange my voucher received in June for a refund..

central park · 17-08-2020 9:14am

Have you received the voucher yet? I'm still waiting!!

glwaymiko · 17-08-2020 9:23am

Yes I have received voucher ,

central park · 17-08-2020 9:26am

Sorry I meant to post that question to another person. I doubt if they'll let you exchange for a refund though!

OnDeBanks · 17-08-2020 9:40am

Still waiting too for a flight in late March. I raised it with them in May:
"I am sorry to learn that you have not received any further correspondence, since you submitted your voucher request form. I would like to apologise for the disappointment caused as a result.
We are currently in receipt of an extremely high volume of voucher requests, which we are endeavouring to work through as quickly as possible.
You will receive further correspondence in relation to your voucher request in due course.
We thank you for your continued patience at this time.
I hope you are keeping well."

Emailed them again early July with my case number, no reply.

random_banter · 17-08-2020 4:24pm

Finally got word from them last week, was expecting it to be the voucher. NOPE.

(voucher applied for 20th March, flight was to be on 22nd March)

"We’re sorry for the delay in getting back to you – this is due to the unprecedented number of voucher requests we’ve received in recent months.

Unfortunately, our systems can’t process a voucher in the currency of payment. However, we can send you a voucher in euro. If you’re happy to receive a voucher in euro, please forward this email to us at: GuestQueries@aerlingus.com."

Seriously. 21 weeks later, that's how far the voucher request has gotten?

Eldrew · 26-08-2020 2:21pm

Hi All - I was due to travel at beginning of June but applied for voucher on May 7th and got confirmation email straight back saying my booking was now cancelled and my voucher would be with me shortly. Have heard nothing since - should I be concerned? No rush as I'm not going anywhere any time soon but want voucher confirmed.

Draco · 26-08-2020 2:23pm

Still waiting for mine as well - applied in March. Does anyone know what the best way to contact them about it is?

Owenzy31 · 26-08-2020 2:27pm

Yep received them by email this morning.

abff · 26-08-2020 2:33pm

I’ve just been advised that my October flight to Faro has been changed by around 10 hours and that I can apply for either a voucher or a refund. Given current uncertainty about travel, my inclination is to cancel the flight and re-book closer to the date if things ease up to the point where travel there is deemed safe.

I was planning to take a voucher because I don’t want to add to the financial pressure that Aer Lingus must be feeling right now. But reading this thread makes me feel that it would make a lot more sense to ask for a refund.

rainagain · 26-08-2020 2:37pm

I use Twitter to DM them. I had applied for a voucher in May for a flight due to depart 1 Aug. On 31 July I got an email in relation to the flight, got on to Aer Lingus and they said they hadn't received the voucher request.

I got the auto-reply email when I applied for the voucher. Aer Lingus said if I had entered any info incorrectly on the voucher request then it wouldn't have gone through. I pointed out I have no way to prove that I did or didn't put in correct info, as their auto-reply contains no info about my request. Crappy system, as until 31 July I had no reason to believe my request hadn't been received by them.

Still waiting on the voucher.

wench · 26-08-2020 2:41pm

abff wrote: »

I’ve just been advised that my October flight to Faro has been changed by around 10 hours and that I can apply for either a voucher or a refund. Given current uncertainty about travel, my inclination is to cancel the flight and re-book closer to the date if things ease up to the point where travel there is deemed safe.

I was planning to take a voucher because I don’t want to add to the financial pressure that Aer Lingus must be feeling right now. But reading this thread makes me feel that it would make a lot more sense to ask for a refund.

Go with the refund, at least they are doing those properly.
I had a flight booked for Sept, they cancelled it 1/8, got refund 11/8

tricky D · 26-08-2020 4:30pm

Got mine today after 5/6 weeks' wait.

miezekatze · 26-08-2020 4:35pm

I was due to fly in mid May, requested voucher in the beginning of May, still waiting. I asked for an update twice, but just got standard responses that I'll get it in the next few weeks. It seems really random, some people get theirs within 2 months and others are still waiting since March.

abff · 15-09-2020 10:00pm

abff wrote: »

I’ve just been advised that my October flight to Faro has been changed by around 10 hours and that I can apply for either a voucher or a refund. Given current uncertainty about travel, my inclination is to cancel the flight and re-book closer to the date if things ease up to the point where travel there is deemed safe.

I was planning to take a voucher because I don’t want to add to the financial pressure that Aer Lingus must be feeling right now. But reading this thread makes me feel that it would make a lot more sense to ask for a refund.

Just wondering if there's any point in following up with Aer Lingus in relation to my refund request. Any idea how long it's likely to take for them to issue the refund?

OnDeBanks · 18-09-2020 11:40am

This is on their website now:

Refund & Voucher Processing
We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. In excess of 90% of the requests received have been processed.

Our team continue to work hard to clear the remaining requests. We expect to have all requests received up to the end of July cleared by end September.

Requests received in August will be processed following that. We appreciate your patience during these challenging times.

abff · 18-09-2020 3:46pm

Thanks OnDeBanks

Looks like I'll be waiting at least a couple of months before my refund is processed.

Rodney Bathgate · 18-09-2020 3:47pm

Still waiting since 25th March. Luckily I have the patience of Job.

abff · 18-09-2020 3:51pm

Rodney Bathgate wrote: »

Still waiting since 25th March. Luckily I have the patience of Job.

That sounds as if it might have gone astray. Definitely worth a follow up, in my opinion.

SouthernBelle · 18-09-2020 3:53pm

Rodney Bathgate wrote: »

Still waiting since 25th March. Luckily I have the patience of Job.

I applied that week too and got my voucher after 8 weeks. Definitely follow up with them. I found I got the best response via Twitter.

Rodney Bathgate · 18-09-2020 4:23pm

Thanks both, I had assumed that was still expected wait time based on the various updates to date.

Rang them just now and hopefully should have it in a week or so.

random_banter · 21-09-2020 4:42pm

Rodney Bathgate wrote: »

Thanks both, I had assumed that was still expected wait time based on the various updates to date.

Rang them just now and hopefully should have it in a week or so.

I'm still waiting since 20th March. Heard from them in August and they'd run into a problem since I bought my flight in CHF and they can't issue vouchers in that currency. Confirmed I would accept it in euro. Nothing since. I did contact customer service since then, twice and got the usual "will be with you soon" answer. Good to hear they aim to clear all these by end of Sept.

miezekatze · 22-09-2020 3:04pm

miezekatze wrote: »

I was due to fly in mid May, requested voucher in the beginning of May, still waiting. I asked for an update twice, but just got standard responses that I'll get it in the next few weeks. It seems really random, some people get theirs within 2 months and others are still waiting since March.

I just got mine today after following up again a few days ago. Glad that's finally sorted.

abff · 22-09-2020 9:27pm

I got an email from Aer Lingus today telling me that my return flight from Faro has been cancelled. As I have already requested a refund for both outbound and return flights, this is largely irrelevant, but I guess it means there's going to be an even longer queue for refunds.

Dinkie · 23-09-2020 11:09am

Rodney Bathgate wrote: »

Still waiting since 25th March. Luckily I have the patience of Job.

Same here..... Want to book more flights, but refuse to book Aerlingus until I get my voucher!

I might book them with Ryanair instead. Got my voucher back from there within 2 weeks!

penelope2012 · 23-09-2020 11:39pm

I got an email today saying flight to Prague and back at the end of October are now cancelled and I can apply for voucher or refund.
When i click the refund part it just brings me into an information section.
when I go into the refund section it clearly says saver flights will not be refunded. I know this is wrong in my case as it is not my fault the flight isn't going! What form did you fill for your refund?

wench wrote: »

Go with the refund, at least they are doing those properly.
I had a flight booked for Sept, they cancelled it 1/8, got refund 11/8

wench · 23-09-2020 11:44pm

The form is here, ignore that is says it is for post travel.
https://www.aerlingus.com/support/forms/post-travel-enquiry/

Under "Issue" I selected EC261, and in the comments put that the flight was cancelled due to Covid

abff · 18-10-2020 10:45am

abff wrote: »

I got an email from Aer Lingus today telling me that my return flight from Faro has been cancelled. As I have already requested a refund for both outbound and return flights, this is largely irrelevant, but I guess it means there's going to be an even longer queue for refunds.

Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.

penelope2012 · 18-10-2020 2:49pm

I am still waiting 4 weeks now
quote="abff;114967083"]Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.[/quote]

goingnowhere · 18-10-2020 3:03pm

abff wrote: »

Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.

3-5 days it will appear based on my experience

OnDeBanks · 19-10-2020 8:49am

Still waiting since the 24th March.

abff · 19-10-2020 12:05pm

OnDeBanks wrote: »

Still waiting since the 24th March.

If they have confirmed that you are entitled to a refund, it shouldn’t take anything like that long. When did you last follow up with them?

Stark · 19-10-2020 12:06pm

I had to harass them twice on Twitter to get mine.

OnDeBanks · 20-10-2020 9:35am

abff wrote: »

If they have confirmed that you are entitled to a refund, it shouldn’t take anything like that long. When did you last follow up with them?

It was approved more or less straight away. Logged a case with them after a month or so. Sent 3 follow up emails with no response. Was on webchat with them last week. Same old working through the backlog excuse.

abff · 20-10-2020 11:32am

OnDeBanks wrote: »

It was approved more or less straight away. Logged a case with them after a month or so. Sent 3 follow up emails with no response. Was on webchat with them last week. Same old working through the backlog excuse.

I think working through the backlog might be a credible excuse if everyone was suffering the same delay. But the length of time taken for refunds to be received seems to vary widely from case to case.

At this stage, I'd keep hounding them if I was you.

abff · 23-10-2020 1:31pm

abff wrote: »

Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.

It was credited to my account on Wednesday. So, only 3 working days after their email.

Eldrew · 26-10-2020 4:58pm

Eldrew wrote: »

Hi All - I was due to travel at beginning of June but applied for voucher on May 7th and got confirmation email straight back saying my booking was now cancelled and my voucher would be with me shortly. Have heard nothing since - should I be concerned? No rush as I'm not going anywhere any time soon but want voucher confirmed.

Have been engaging with Aer Lingus via twitter and have been told 3 times that my voucher was processed on Sep 15th and to expect an email. Its now 5 weeks later, no email and they are not responding on Twitter :mad: Anyone similar experiences?

Rodney Bathgate · 26-10-2020 5:04pm

Eldrew wrote: »

Have been engaging with Aer Lingus via twitter and have been told 3 times that my voucher was processed on Sep 15th and to expect an email. Its now 5 weeks later, no email and they are not responding on Twitter :mad: Anyone similar experiences?

Yes, waiting from a refund that was requested in March. Was told it was ‘escalated’ more than 6 weeks ago and would be issued within a week. Waited two weeks, called them, still being processed. Waited another two weeks, called them, still being processed.

abff · 27-10-2020 2:14pm

My impression is that getting a voucher takes a lot longer than getting a refund. This seems counter-intuitive, but it certainly seems to be the case, based on what I’ve seen posted on this thread.

I’ve no idea why there is such a delay in the refund for Rodney B, but I would just keep the pressure on them.

Aer Lingus voucher

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