Ryanair flight to Spain NOT cancelled but country is on lockdown

easypazz · 20-03-2020 12:55pm

Just went on Ryanair and they are flogging a September sale!

Limpy · 20-03-2020 1:05pm

They are hoping People rebook. When the flights are cancelled it would involve them paying back lots of money.

That been said I'm sure they are super busy. If your flight is not going you Will get a refund if you wish. Don't panic if you can afford a holiday you can afford to wait a week or two for the refund.

I know many people are hoping the flights are cancelled to get a refund but there was probably lots of people on those flights returning home to Spain ect, cancelling will mean they are stuck here. Some perspective.

PGE1970 · 20-03-2020 1:24pm

Easypazz - why not read my post?

Refund OR re-book.

They offered me a re-book. But their system wouldnt let me. Is it that hard to understand?

And what about their moral responsibility of relying on a contract to fly customers into an area where their/our government say NOT to travel for anything other than essential reasons?

HeidiHeidi · 20-03-2020 1:29pm

PGE1970 wrote: »

Easypazz - why not read my post?

Refund OR re-book.

They offered me a re-book. But their system wouldnt let me. Is it that hard to understand?

And what about their moral responsibility of relying on a contract to fly customers into an area where their/our government say NOT to travel for anything other than essential reasons?

In fairness, I don't think mortality is high on the agenda of any private profit-making companies!

I am open to correction, but AFAIK it has only ever been the case that you'll get a refund for a cancelled flight.

Anything to do with a flight that still runs would be covered by insurance (with all the get out clauses they have, and that's if you have insurance in the first place).

joeysoap · 20-03-2020 1:33pm

easypazz wrote: »

So you want a refund for a flight that went ahead as scheduled.

I am entitled to a refund for a cancelled flight, but I don't expect anything else as its not Ryanairs fault.

We all agree it’s not Ryanair’s fault, but they can hardly expect passengers to fly to Spain and get stuck there or add to the queue trying to get home,

Limpy wrote: »

I know many people are hoping the flights are cancelled to get a refund but there was probably lots of people on those flights returning home to Spain ect, cancelling will mean they are stuck here. Some perspective.

People coming home are one thing, adding to that number is irresponsible and just a cop out by airlines.

.G. · 20-03-2020 1:36pm

Valyawl wrote: »

I eventually got an email with a specific link for refund, it processed and said it will I think 7 days or so.

Yeah same. It seems to go though without much hassle once you get an actual email off them about it. Mine were cancelled during the week but only got the email today. Refund is now being processed it says.

As many say it should be a fully automated system much like booking a flight is.

tombrown · 20-03-2020 2:55pm

CelticRambler wrote: »

For context (not that most of ye really need it) regarding refunds, I had three train journeys in France fully reserved and paid for, two trips under one reference, one under another. All three were cancelled for various reasons in the last week. I went online -> "my orders" -> reference N°1 -> choose cancel or exchange -> chose cancel -> "cancel with a full refund - are you sure?" -> click -> ticket ref ### cancelled, amount refunded €€€ -> two days later, €€€ in bank account. Apart from myself, no humans were involved in the process at all. Two of the three tickets were originally sold as "non modifiable, non refundable" and the SNCF site is a pile of sh!yte in many respects, but for all of them, I got a full refund of every centime I'd paid.

There is no technical reason why Ryanair couldn't have a similar system in place, and I agree that they should be excluded from any government support measures until they get this part of their customer service act together.

This is impressive, all the more so as it seems that you paid in francs & centimes and so the tickets must have been bought and paid for 20 years ago

dodgystats · 20-03-2020 3:08pm

Getting the dreaded "Your flight reservation number is invalid" message as well.

Is both flights showing up for people when cancelled or just one?

Only one of mine is marked as cancelled (Outbound flight) so maybe both legs of the flight need to cancelled when choosing full refund instead of partial refund option on the refund page?

rx8 · 20-03-2020 3:33pm

dodgystats wrote: »

Getting the dreaded "Your flight reservation number is invalid" message as well.

Is both flights showing up for people when cancelled or just one?

Only one of mine is marked as cancelled (Outbound flight) so maybe both legs of the flight need to cancelled when choosing full refund instead of partial refund option on the refund page?

Both legs of my journey were cancelled at different times. It was about 4 or 5 hours apart. Even though I got to trigger the refund at 4.53am yesterday, I still got texts and emails from them to check-in and add cabin bags, even though I had bags added at the time of booking. Just give it another while and get up early tomorrow.

elperello · 20-03-2020 3:45pm

Ryanair just announced 50% cut in wages for all staff.

https://www.thesun.ie/travel/5228489/ryanair-flights-could-be-grounded-for-three-months-as-staff-wages-cut-by-50/

Padraig Mor · 20-03-2020 4:41pm

Ryanair fixed the 'glitch'!

Or so it seems anyway. Have a few upcoming flights cancelled - no joy last day or two trying to get refunds (like everyone else). Went into my account a few minutes ago and all bookings disappeared. On spec, went to the refund site and managed to successfully submit them all first time.

satguy · 20-03-2020 4:47pm

MOL must have been reading this thread,, I still think Ryanair should not get any handouts.

I have said before, if Ryanair is allowed fail,, we might get a kinder gentler low cost airline in its place.
Ryanair would then be just a footnote in history,, rather than the pain in the arse that it is now.

easypazz · 20-03-2020 5:04pm

satguy wrote: »

MOL must have been reading this thread,, I still think Ryanair should not get any handouts.

I have said before, if Ryanair is allowed fail,, we might get a kinder gentler low cost airline in its place.
Ryanair would then be just a footnote in history,, rather than the pain in the arse that it is now.

Great idea, low cost airlines with fantastic customer service are 2 a penny.

dodgystats · 20-03-2020 5:16pm

Padraig Mor wrote: »

Ryanair fixed the 'glitch'!

Or so it seems anyway. Have a few upcoming flights cancelled - no joy last day or two trying to get refunds (like everyone else). Went into my account a few minutes ago and all bookings disappeared. On spec, went to the refund site and managed to successfully submit them all first time.

Yep - refund just worked for me without issue !! - No email confirmation yet or refund number reference though.

CelticRambler · 20-03-2020 5:16pm

tombrown wrote: »

This is impressive, all the more so as it seems that you paid in francs & centimes and so the tickets must have been bought and paid for 20 years ago

Where did I say anything about paying in Francs? €€€ is the symbol for the Euro - same as in Ireland! 100 centimes in a Euro

Mrcaramelchoc · 20-03-2020 5:27pm

dodgystats wrote: »

Getting the dreaded "Your flight reservation number is invalid" message as well.

Is both flights showing up for people when cancelled or just one?

Only one of mine is marked as cancelled (Outbound flight) so maybe both legs of the flight need to cancelled when choosing full refund instead of partial refund option on the refund page?

I did it at 455am this morning and it worked. 7 days to get refund.hopefully.

woodchuck · 20-03-2020 7:02pm

Our outbound flight was cancelled earlier in the week and the inbound flight has been cancelled today. I did the online form and it seemed to go through! No email or anything yet, but I'll give it the 7 days and see if the money comes through... glad I don't have to set an alarm to try and do this at 3am anyway :P

tombrown · 20-03-2020 7:02pm

My flight to Tenerife is on 9th April. In "My Bookings" on the web site it is not showing as cancelled, but if I search flights to/from Tenerife there are now none until May.

I guess its now just a case of waiting for the inevitable email so I cen get my refund ... but maybe they will delay that in the hope I still move the flight.

As an aside, RyanAir could do well to offer people vouchers worth (say) 1.5x the price paid as an alternative to cancelling.

njburke · 20-03-2020 8:53pm

Got my refund entered properly with the link sent by email informing me of next week's canceled flights to Lanzarote.

It's a different portal to the refund portal accessed through 'My Bookings'. There is less to input, such as no need to enter flight number etc.its better designed.

tombrown wrote: »

As an aside, RyanAir could do well to offer people vouchers worth (say) 1.5x the price paid as an alternative to cancelling.

Ha, I doubt MOL wants microloans from customers at a 50% interest. If he took them you could be sure when you redeemed the voucher the flights would be dearer than cash.

Next job I have is an E261 claim for storm Ciara, 4 of us had wait 3 days in Munich for the next Ryanair flight out.

Purple Mountain · 20-03-2020 9:26pm

I'm booked to Canaries at Easter.
Got a text today to tell me to check my emails but there's no email there.
Anyone else experience this?

njburke · 20-03-2020 10:59pm

Yes, flight was marked as cancelled on Wednesday, email notification came this morning. Waiting on a refund confirmation email now for a refund that I applied for this morning.

joeysoap · 20-03-2020 11:59pm

Got my email. 8th April to Tenerife. I knew it was cancelled days ago and just had to wait for the inevitable email.

Purple Mountain · 21-03-2020 1:00am

joeysoap wrote: »

Got my email. 8th April to Tenerife. I knew it was cancelled days ago and just had to wait for the inevitable email.

I'm due to go before you but my email didn't come.
Is there a link to the refund site?

maroondog · 21-03-2020 1:15am

Flights booked with Ryanir for 8th April to Lanzarote was confirmed by email as cancelled yesterday evening. Knew it had to be coming soon, applied for my refund. I'm sure the vast majority of people booked for the flights in April will start getting similar emails soon.

dbrunson · 21-03-2020 1:18am

greep wrote: »

Ryanair still has not cancelled flights to Spain (at least my flight), but I cannot go there anywhere because of the lockdown by Spanish authorities.

Since the flight has not been officially cancelled, I cannot request a full refund (no such option on their site).
Instead, I can only re-book it to a different desitination/date, with no re-booking fee (but will still charge me extra for luggage re-booking...).

Any idea on how to proceed?
Ideally, I would like a full refund, but I am afraid that if I don't re-book my flight & if it's not cancelled, I will get nothing OR the dispute might take months before it's resolved....

I've tried calling them or chatting on their site, but no replies so far...

Anyone in a similar position?

Irish ferries pulling the same stunt, still carrying freight and using small print not to refund holiday makers booked in April.

joeysoap · 21-03-2020 1:21am

Purple Mountain wrote: »

I'm due to go before you but my email didn't come.
Is there a link to the refund site?

The link has my booking reference embedded in it ( can’t be changed as far as I can see)

maroondog · 21-03-2020 1:43am

maroondog wrote: »

Flights booked with Ryanir for 8th April to Lanzarote was confirmed by email as cancelled yesterday evening. Knew it had to be coming soon, applied for my refund. I'm sure the vast majority of people booked for the flights in April will start getting similar emails soon.

I note i never got an email confirmation of my completed Refund Application - took a screen shot of it should i run into any issues. Might be worth doing just in case.

Purple Mountain · 21-03-2020 1:44am

joeysoap wrote: »

The link has my booking reference embedded in it ( can’t be changed as far as I can see)

Just got thd email this minute.
The text came hours ago.
I knew obviously it was cancelled and even if it hadn't been, I wasn't going but seeing it in print just made me depressed

josip · 21-03-2020 2:04am

dbrunson wrote: »

Irish ferries pulling the same stunt, still carrying freight and using small print not to refund holiday makers booked in April.

Worth lodging a Small Claims Court case against them.
Open to correction, but unlike individuals, companies are by law obliged to have legal representation in the SCC which is often more than the value of the claim.
So they have an incentive to settle.

easypazz · 21-03-2020 2:19am

josip wrote: »

Worth lodging a Small Claims Court case against them.
Open to correction, but unlike individuals, companies are by law obliged to have legal representation in the SCC which is often more than the value of the claim.
So they have an incentive to settle.

What are they claiming for exactly?

Wuff Wuff · 21-03-2020 8:56am

easypazz wrote: »

What are they claiming for exactly?

That the boats were still operational for freight and people chose not to travel

100k for 1 emotional damage please

Darc19 · 21-03-2020 8:58am

josip wrote: »

Worth lodging a Small Claims Court case against them.
Open to correction, but unlike individuals, companies are by law obliged to have legal representation in the SCC which is often more than the value of the claim.
So they have an incentive to settle.

I'll correct you.

Utterly false.

ALS · 21-03-2020 12:29pm

Had 3 flights booked with Ryanair travelling on the 27/03/30 to Portugal , Ryanair cancelled on the 19th and I will begin the process of a refund today , my question is would I’ve entitled to claim any compensation under
Regulation (EC) 261

Thanks

fineso.mom · 21-03-2020 12:30pm

Quick question, my friend has a flight to Manchester booked for tomorrow and returning on Wed 25th.
The outbound is still scheduled but the return cancelled. On the 'my bookings' its giving her the option to cancel or refund for the return , but nothing for the outbound tomorrow as its still going ahead.
I presume she can only claim for the return part? Unfortunately tomorrows flight was more expensive.

Wuff Wuff · 21-03-2020 12:31pm

ALS wrote: »

Had 3 flights booked with Ryanair travelling on the 27/03/30 to Portugal , Ryanair cancelled on the 19th and I will begin the process of a refund today , my question is ami entitled to claim any compensation under
Regulation (EC) 261

Thanks

You're being refunded?

And you want compensation top of this?

ALS · 21-03-2020 12:39pm

If possible yes?
If not possible then no ?
I lost other moneys because I could not fly ?

Wuff Wuff wrote: »

You're being refunded?

And you want compensation top of this?

tombrown · 21-03-2020 12:47pm

ALS wrote: »

If possible yes?
If not possible then no ?
I lost other moneys because I could not fly ?

I'm not a fan of folks passign judgment on others when they ask quesitons like this - it is, after all, only a question.

My assumption is you would not be entitled to compensation from RyanAir, as the reason for your loss is Coronavirus, not the flight cancellation, and so is not their fault.

easypazz · 21-03-2020 12:57pm

tombrown wrote: »

I'm not a fan of folks passign judgment on others when they ask quesitons like this - it is, after all, only a question.

My assumption is you would not be entitled to compensation from RyanAir, as the reason for your loss is Coronavirus, not the flight cancellation, and so is not their fault.

But does he not have a point? There is nothing stopping Ryanair from operating the flight.

ALS · 21-03-2020 12:58pm

tombrown wrote: »

I'm not a fan of folks passign judgment on others when they ask quesitons like this - it is, after all, only a question.

My assumption is you would not be entitled to compensation from RyanAir, as the reason for your loss is Coronavirus, not the flight cancellation, and so is not their fault.

That’s what I was thinking alright , just wanted to make sure , thanks for the non judgemental answer ...

spurious · 21-03-2020 1:09pm

ALS wrote: »

That’s what I was thinking alright , just wanted to make sure , thanks for the non judgemental answer ...

It is worth contacting any accommodation you have booked. I had bookings in three different places and all gave full refunds of any money already paid, even one 'non-refundable' booking paid in full was refunded.

JJJackal · 21-03-2020 1:11pm

ALS wrote: »

That’s what I was thinking alright , just wanted to make sure , thanks for the non judgemental answer ...

Out of curiosity, did you plan to go if Ryanair had not cancelled your flight?

Wuff Wuff · 21-03-2020 1:12pm

spurious wrote: »

It is worth contacting any accommodation you have booked. I had bookings in three different places and all gave full refunds of any money already paid, even one 'non-refundable' booking paid in full was refunded.

I'd echo this

I've 3 holidays I've had to cancel and the accommodation have been very reasonable in all 3 cases had non refundable bookings refunded / cancelled free of charges

ALS · 21-03-2020 1:34pm

To be honest no ...

JJJackal wrote: »

Out of curiosity, did you plan to go if Ryanair had not cancelled your flight?

ALS · 21-03-2020 1:37pm

Had 2 places booked got a refund from one , the other no joy...
I was just asking the question as it was Ryanair’s decision to cancel (because of the virus obviously) and I was curious ..

spurious wrote: »

It is worth contacting any accommodation you have booked. I had bookings in three different places and all gave full refunds of any money already paid, even one 'non-refundable' booking paid in full was refunded.

Mike3549 · 21-03-2020 1:38pm

ALS wrote: »

To be honest no ...

Ah here, compo nation at its best, "im not going but just because they canceled the flight and refunded my money i will sue them to get more"

theteal · 21-03-2020 1:50pm

My Monday return flight is still not "cancelled". I've tried a handful of times to get the refund for yesterdays flight with multiple browsers at different times of the day (2am being the latest I could stay awake) and all the link does is bring me back to the start. I think I'll just do a chargeback I've wasted too much time on this as is.

joeysoap · 21-03-2020 2:07pm

ALS wrote: »

Had 3 flights booked with Ryanair travelling on the 27/03/30 to Portugal , Ryanair cancelled on the 19th and I will begin the process of a refund today , my question is would I’ve entitled to claim any compensation under
Regulation (EC) 261

Thanks

I usually book accommodation through home away. Always get damage refund back, ( last time before I’d even landed. )This is my first cancellation and refunded as requested. I’m happy just to get refunded. Question I would ask is; who is responsible for the non refunded accommodation:

The carrier? The Spanish government ( or whoever) for introducing strict measures or the provider? Or even yourself if you booked non refundable accommodation?

njburke · 21-03-2020 2:11pm

On the E261.
To my knowledge, once you hit the refund button your E261 right to claim dies.

I got stuck in Munich due to storm Ciara. My Ryanair flight was initially delayed from 12.50 to 2.20, no E261 for that. It was then cancelled, E261 is an option then. I got a text offer of refund or book again. I was a few minutes slow in reading the text, but price of flights out shot up and there were four of us.
Next viable flight was three days later with Ryanair, cheapest option was to extend my stay in Munich for the three days, it's not a bad place to be stuck.

I'll make the claim this weekend,, on the basis that flights to Dublin resumed at 5pm. Ryanair did not put on an extra flight to get us out, and I took the cheapest option, for both Ryanair and myself. My claim is for 3 nights hotel, 3 dinners, a 3 day public transport. It's less than the 250 pp limit.

Ryanair will reject it on the basis that it was not under there control.I will flag it with the regulator then file an Small Claims Court claim on the basis that they had control from 5PM on the day of the flight.

ALS · 21-03-2020 2:16pm

Mike3549 wrote: »

Ah here, compo nation at its best, "im not going but just because they canceled the flight and refunded my money i will sue them to get more"

Thanks for answering the question ... very informative

satguy · 21-03-2020 4:17pm

Ryanair still forcing people to cancel at their own expence, rather than give them a refund.

Even now, they will still fly you out to a resort in lockdown.

https://www.thesun.ie/travel/5224849/ryanair-passengers-with-cancelled-flights-receive-message-to-say-they-are-still-running-two-hours-before-take-off/

Ryanair flight to Spain NOT cancelled but country is on lockdown

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