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27-10-2012, 19:48   #1
gdon
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Order has not arrived

Hi
I made an order (164184) for my costume on the 25th.
I paid the extra charge for delivery for sat
It was suppose to arrive today latest 7pm.
I spent the whole day waiting and the courier
never showed with the order. I rang your help line
and was told the costume was with the courier.
I was given a number to ring the courier and did so.
The courier told me they had no delivery for me.
I rang back to your help line and I was told you had
your own courier out today, which wasn't really clear to me.
However I continued to wait till 7pm as instructed.
However, the costume still hasn't arrived.
Tried again to ring the helpline number and no one was picking up.

I am very disappointed as I was relying on the delivery this evening
as was promised via your website.

Can you please tell me when my order will arrive.

Ger
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27-10-2012, 20:45   #2
TheCostumeShop.ie: Ronan
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Hi Ger,

Are you sure that is your order ID? Says on the system that that order had the payment card declined and also it's not under the name Ger. Could you double check the email we send confirming / declining the order?
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27-10-2012, 20:58   #3
gdon
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Quote:
Originally Posted by TheCostumeShop.ie: Ronan View Post
Hi Ger,

Are you sure that is your order ID? Says on the system that that order had the payment card declined and also it's not under the name Ger. Could you double check the email we send confirming / declining the order?
Hi Roan
My mistake with order number in my rush I pasted wrong number,
Correct one is 164182. Cian emailed me and has said that I should
have it tommorow. Thats still a day late but I will take it
if it shows. Problem for me I will have waste another day waiting on the courier to arrive.

Ger
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28-10-2012, 01:54   #4
TheCostumeShop.ie: Ronan
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Hi Ger,

Apologies all sorted now, courier will deliver at a time that suits you tomorrow and will call first thing in the morning.

Ronan
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28-10-2012, 11:16   #5
gdon
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Join Date: Apr 2012
Posts: 65
Hi Ronan

Thanks for the reply and also the pm. The courier rang me this morning and the costume arrived shortly afterwards. I already tried it on
and I am very happy with it. Thanks again for sorting this out.

Ger
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