I made an order (164184) for my costume on the 25th.
I paid the extra charge for delivery for sat
It was suppose to arrive today latest 7pm.
I spent the whole day waiting and the courier
never showed with the order. I rang your help line
and was told the costume was with the courier.
I was given a number to ring the courier and did so.
The courier told me they had no delivery for me.
I rang back to your help line and I was told you had
your own courier out today, which wasn't really clear to me.
However I continued to wait till 7pm as instructed.
However, the costume still hasn't arrived.
Tried again to ring the helpline number and no one was picking up.
I am very disappointed as I was relying on the delivery this evening
as was promised via your website.
Can you please tell me when my order will arrive.