Sky signal keeps cutting out

hkjohn · 02-01-2021 10:19am #1

Recently upgraded to a Sky Q Box and have had nothing but problems from their "service".

Got to the point last night where the signal cut out four times in one and a half episodes of a 45-minute show (Damnation in case you're interested).

Have tried all the fixes Sky Ireland recommends on its homepage and the various resets and HDMI steps suggested via the Q-box itself. They work for a while and then the service goes offline again

FWIW, my router is not in the same room as the TV and Q-Box. As I cannot move the router (no phone connection in the living room, am wondering if getting and installing a wifi mesh relay system might resolve the problem.

Several earlier threads re other problems with Sky were answered by a company rep who recommended PMing Sky Reps. Unfortunately, that service seems to have stopped in April.

Anyone had similar problems and managed to fix them? If the above repeats other threads here, please provide a link to the relevant threads and I'll close off this thread after bumping them up the board.

Thanks in advance for your help.

Alex Sky Doctor · 05-01-2021 10:47pm

"The signal cut out four times" - Sky TV signal does not depend on BB ("my router is not in the same room as the TV and Q-Box"), so you should not experience any cuts out as soon as the installation was accomplished right. Only Demand, Catch Up and Watch from Start etc required Broadband.

Intermittent signal problems usually caused by loose dish/connectors. But also might be a faulty Q box that overheats (HD friction of so).

Would you describe in more details how exactly the cut out looks like and did signal returned itself ("signal cut out four times")?

hkjohn · 06-01-2021 9:53am

Thanks for the detailed response.

FWIW, the problem was frequent wifi cut outs, each of which resulted in streaming shows off Amazon or Netflx grinding to a halt and necessitated a trip to reset and WPS hold in the room where our Sky router is kept. An insignificant problem compared to the horrors many of us are suffering during this awful pandemic, I know, but maddening when you want to escape the doom, gloom and rising COVID figures for a few hours,

Finally managed to speak to someone in Sky customer service on Sun - early morning best time to get someone. He told me that Sky would send me a booster that should resolve the problem, so fingers crossed...

Alex Sky Doctor · 07-01-2021 9:50pm

Yes, this is what they usually say in every occasion of WiFi failure. Modern router should cover standard 3-4 bed house without any boosters unless you have solid concrete walls etc. Some issues occur with few network providers (Eircom or Vodafone as example). In this instance I would bypass the router with the booster to “create” Sky network. In general, Sky likes Sky.

hkjohn · 13-01-2021 10:18am

Whil the wifi is still patchy of an evening, the new booster seems to have cut out most of the streaming failures, thank god. Long may that state of affairs continue!

Sky signal keeps cutting out

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