Any way to tell a Sky Q 1TB box from a 2TB box

beer enigma · 16-11-2018 10:39am #1

Ok this is a bit of an odd one, but I've had Sky Q in for a year now and originally ordered a 1TB box. I went online to look at upgrading to the 2TB as recently purchased a high spec tv and not only was the option not there, but under my account it shows means having a 2TB box !

I called Sky and their initial reaction was that if the system says 2TB then its 2TB - however the original agent hadn't filled in all the detail so the actual detail is 'missing from the order'.

Just to confuse, my tv also sees it as a 2TB box.

I've checked recordings and i have about 60+ GB recorded and showing as 68% full which ties into it being 1TB. I have the all black remote control and the box is black with a silver but around the bottom.

Is there any way of checking on the box or physical differences that can just solve this as its bugging me now.

murpho999 · 16-11-2018 11:24am

If you have HD, then see if you can view UHD programmes on some Sky Channels.

They'll only work on 2TB box.

beer enigma · 16-11-2018 11:34am

thanks

I can indeed and can also access and download Movies from sky cinema UHD, so that means it is a 2TB - the plot thickens

how about the storage % though ? does the deleted items eat up a chunk of that ? as 68% is very close to the 60+ Gb for a 1TB

Samuel T. Cogley · 16-11-2018 1:37pm

The 2TB boxes are (or used to be) silver on the bottom.

I dont quite understand what you mean in the above post though.

beer enigma · 16-11-2018 1:43pm

Samuel T. Cogley wrote: »

The 2TB boxes are (or used to be) silver on the bottom.

I dont quite understand what you mean in the above post though.

Not sure which bit unclear, but does the fact that I can access, download and view UHD from the sky cinema UHD menu mean the box must be a 2 TB box.

As for storage, I have about 60GB used (added it up) and it says that I have 68% free, so surely thats a 1TB box ?

EDIT: Sorry should read 600 GB used

Samuel T. Cogley · 16-11-2018 1:48pm

beer enigma wrote: »

Not sure which bit unclear, but does the fact that I can access, download and view UHD from the sky cinema UHD menu mean the box must be a 2 TB box.

As for storage, I have about 60GB used (added it up) and it says that I have 68% free, so surely thats a 1TB box ?

The 1TB boxes have 700GB and the 2TB boxes have 1700GB of storage so even on a 1TB you should have 90+% free. I'd say the stuff you've deleted needs to be fully deleted. It goes into like a recycle bin incase you want to undelete something.

beer enigma · 16-11-2018 1:51pm

Samuel T. Cogley wrote: »

The 1TB boxes have 700GB and the 2TB boxes have 1700GB of storage so even on a 1TB you should have 90+% free. I'd say the stuff you've deleted needs to be fully deleted. It goes into like a recycle bin incase you want to undelete something.

Apologies, missed a zero, i have around 600GB used so if the 1TB only has 700GB then maybe it is a 2TB box after all ?

I queried deleted items and Sky told me they use up very little space

mackersdublin · 16-11-2018 5:14pm

A handy Sky info site is https://skyepginfo.co.uk/Firmware/SkyQ.php Click on more info under the model number

If you can see the Hardware version of your box, it will tell you which of the 4 Sky Q boxes it is

Digifriendly · 16-11-2018 11:23pm

Can you record just 3 channels simultaneously or 5? If it's just 3 then its a 1TB box.

beer enigma · 19-11-2018 10:17am

mackersdublin wrote: »

A handy Sky info site is https://skyepginfo.co.uk/Firmware/SkyQ.php Click on more info under the model number

If you can see the Hardware version of your box, it will tell you which of the 4 Sky Q boxes it is

Thanks, exactly what i was looking for, model is ES140 which makes it 2TB so looks like i got lucky on the install ! :P

Any way to tell a Sky Q 1TB box from a 2TB box

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