I hope someone can help, I've no idea of my rights.
I left my macbook Pro HD 13 2014 into a legit Reseller to move everything onto my EHD, wipe the laptop and reinstall the OS. They lost my lightroom catalog in the process so I took the laptop home to relocate it. I dropped it back into the engineers to wipe the hard drive and reinstall the OS. When I called in to collect it today after they delayed the collection time, they admitted the hard drive had crashed when they'd tried to install the OS. Store said "oops, sorry, can't help". and Apple said "tough, won't help".
I'm finding it hard to get accept I have to pay for a €700 ssd plus installation or buy a new laptop when it was with them when it crashed - anyone got any idea of my rights?