Laptops Direct and Brexit

And they're not the easiest company to deal with in the first place.

Arranging a return tonight, mums laptop Xmas present no.4 key is stuck. Want refund so I’ll see how I get on.

godtabh wrote: »

Your not entitled to a refund straight away so good luck with that

Really? I thought i was covered under some consumer protection laws?

Xterminator wrote: »

you are covered.

this entitles you to one of the 3Rs. repair/replace/refund but you dont get to pick which one you get.

In this case replacing the keyboard is a reasonable solution.

I received this reply at 1635 this afternoon.

______________________

Good Afternoon FionnK86,

I hope you are well.

I am sorry that you have experienced an issue with your order. I have provided the following link which will tell you step by step on how to resolve the issue you are experiencing.

https://www.wikihow.com/Fix-Sticky-Keyboard-Keys

Please accept my sincere apologies on the matter.

Kind Regards
*********
Customer Services Team

______________________

I replied asking for product to be returned, as I wouldn't be trained to perform any of the linked steps, and I'm worried I'd void any warranty.

I'm referring to https://www.ccpc.ie/consumers/shopping/brexit/ as my guide on this, as in the case of something that is faulty, I have the right to a repair, replacement or a refund, as Xterminator has pointed out in above post.

My preference is for a refund, I don't believe there is anything 'jammed' in the keys as it wasn't used until yesterday. I believe if they arrange for a return to reinspect they'll probably need to replace the full keyboard assy.

It's an older model laptop, I'm not sure if there are spares and perhaps between delivery costs and labour it would be more cost-efficient for them to reimburse me the laptop cost. We'll see how it goes, so far they've been prompt to reply which I'm grateful for.