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Phoneline ducting damaged after meter installation.

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  • 12-01-2019 6:57pm
    #1
    Underhauled
    Registered Users Posts: 15 ✭


    Hello,

    I discovered a blockage in my phoneline ducting when trying to upgrade to fibre last week. There seems to be a blockage in the area where the water meter was installed. What can IW do to help?


Comments

  • Options
    #2
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi Underhauled,

    Thanks for your message.

    Would you mind sending a PM with the following details and we can look into this:

    - Name;
    - Address; and
    - Contact number.

    Thanks in advance,
    Allanah


  • Options
    #3
    Underhauled
    Registered Users Posts: 15 ✭Underhauled


    Irish Water: Allanah wrote: »
    Hi Underhauled,

    Thanks for your message.

    Would you mind sending a PM with the following details and we can look into this:

    - Name;
    - Address; and
    - Contact number.

    Thanks in advance,
    Allanah

    And sent.


  • Options
    #4
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi Underhauled,

    Thanks for your PM.

    We respond to queries in the order they are received and a member of our team will respond shortly.

    Thanks,
    Allanah


  • Options
    #5
    TheBoyConor
    Closed Accounts Posts: 3,292 ✭✭✭TheBoyConor


    Irish Water: Allanah wrote: »
    We respond to queries in the order they are received and a member of our team will respond shortly.
    Translation: do not expect the problem to be dealt with in any sort of timely fashion. 


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    #6
    TheBoyConor
    Closed Accounts Posts: 3,292 ✭✭✭TheBoyConor


    Irish Water: Allanah wrote: »
    We respond to queries in the order they are received and a member of our team will respond shortly.
    Translation: do not expect the problem to be dealt with in any sort of timely fashion. 


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  • Options
    #7
    TheChizler
    Registered Users Posts: 9,426 ✭✭✭TheChizler


    The Irish Water reps are very good in fairness.


  • Options
    #8
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi Underhauled,
    Underhauled wrote: »
    And sent.

    A member of our team has now responded to your PM.

    Thanks,
    Allanah


  • Options
    #9
    Underhauled
    Registered Users Posts: 15 ✭Underhauled


    Well now. An IW tech appeared at my door today. We had a brief chat and he said that they will be back over the next couple of weeks to check it out. Hopefully with shovels.


  • Options
    #10
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭Irish Water: Niamh


    Hi Underhauled,
    Underhauled wrote: »
    Well now. An IW tech appeared at my door today. We had a brief chat and he said that they will be back over the next couple of weeks to check it out. Hopefully with shovels.
    We are glad to hear this and hope that this matter is resolved for you soon.

    Kind regards,
    Niamh


  • Options
    #11
    Underhauled
    Registered Users Posts: 15 ✭Underhauled


    I'll keep you all posted don't worry.


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  • Options
    #12
    mickdw
    Registered Users Posts: 23,280 ✭✭✭✭mickdw


    What happens if IW undertake works based on your complaint and then find that your issue is not of their making.
    Will they invoice you in such a situation?


  • Options
    #13
    Irish Water: Alex M
    Closed Accounts Posts: 43 ✭Irish Water: Alex M


    Hi mickdw,

    Thanks for getting in touch.

    Would you mind sending us a DM with further details on your query so that we can look into this for you?

    Thanks in advance,
    Alex


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    #14
    mickdw
    Registered Users Posts: 23,280 ✭✭✭✭mickdw


    Sorry, I don't have a query. I was just mentioning in relation to the OPs case. If IW come out at the OPs request, spend time and money investigating the issue and discover that they did not cause it.
    Will they be invoicing the OP for expenses incurred.


  • Options
    #15
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭Irish Water: Niamh


    Hi mickdw,
    mickdw wrote: »
    Sorry, I don't have a query. I was just mentioning in relation to the OPs case. If IW come out at the OPs request, spend time and money investigating the issue and discover that they did not cause it.
    Will they be invoicing the OP for expenses incurred.
    An investigation is to determine the cause of this matter, and if it is an Irish Water related, repair works will be undertaken as soon as possible.

    As an investigation is used to determine whether this is an Irish Water related matter and an invoice is not required for this.

    Thanks,
    Niamh


  • Options
    #16
    Tommy Kelly
    Closed Accounts Posts: 416 ✭✭Tommy Kelly


    An investigation dig will be carried out at the Boundary Box. 

    Thanks.

    Tommy.


  • Options
    #17
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi Tommy,

    Thank you for updating us and if you have any further queries, please let us know.

    Thanks,
    Mairead


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    #18
    Underhauled
    Registered Users Posts: 15 ✭Underhauled


    Tommy Kelly wrote: »
    An investigation dig will be carried out at the Boundary Box. 

    Thanks.

    Tommy.

    Are you working for IW? If so when can i expect a team on site?

    Or are you just stating a fact?


  • Options
    #19
    Underhauled
    Registered Users Posts: 15 ✭Underhauled


    Still waiting.


  • Options
    #20
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi Underhauled,
    Underhauled wrote: »
    Still waiting.

    We're very sorry for the inconvenience. A member of our team has responded to you via PM.

    Thanks,
    Allanah


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