48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

Is tethering allowed?

Cheapest bloody website I think I've ever seen.

Was with them also and found them excellent but moved due to low data allowance. Wish they had more mins than 300 though!

Ten Pin wrote: »

They almost definitely changed the swap options since the new plans were announced...there was a page with details of how data could be swapped for minutes (1GB for 100 minutes, 2GB for 200, 3 GB for 300 up to max of 900 minutes) but it's either been edited or deleted for whatever reason and now it's the other way around which is less useful IMO but 300 mins is possibly enough for a lot of customers and for 10 euro it's good value for that amount of data, minutes and text.

That's terrible from them if they have. I won't be switching anyway due to low minutes allowance but would prefer them over gomo. Sticking with gomo though due solely to more minutes

Can anyone confirm if banking or other 2FA SMS from short code numbers work (5xxxx numbers are blocked by 48)?

tdf7187 wrote: »

Three's customer service is absolutely abysmal. I would not recommend signing a contract with this company even it it were free.

I was with 48 for years, on their Guido €10/month package, and found the customer service was excellent - perhaps precisely because it's all kept in writing, and people tend to be clearer in their explanations, also detailed instructions/technical information can be communicated more precisely. Any time I had an issue it was dealt with quickly and efficiently, usually within a few hours. I've been a customer of almost every other provider and, without exception, their customer service and particularly their phone support was dire. You'd spend longer waiting on hold and being passed from one agent to another, re-explaining things over and over and, often, being given wrong information or inane advice. Give me web-only support every time.

Also, if I'm not mistaken there's no contract, beyond the 30-day membership?

The only reason I left 48 for the GoMo package was because for the same money they were offering a little bit more of everything, and they have one (for me) significant advantage, which is that if I occasionally need to make an international call I can do so and the cost is just added to my next monthly payment. With 48, I had to log in and buy the appropriate add-on before it would let me make the call. Fook that. :rolleyes:

One other, possibly major drawback to flag, though - roaming abroad was very hit-and-miss, in my experience. No problems in the UK, but every time I was in France or Spain I had terrible trouble connecting to the local networks, even the ones 48 have agreements with (and the problem was definitely not a hardware or phone settings issue). Spent ages trying to resolve it the first few times it happened, then eventually just gave up on it as a bad job and relied on my partner's (Vodafone) connection. So that's one caveat, if you travel a lot.

Other than that, no issues, really. Never any signal/speed problems in Ireland (admittedly nearly always in/near cities).

I was with 48 for years with solid 3G and late last year 4G. I switched to Go Mo for better allowances after checking their coverage map showing solid 4G in my area.
I only get 2G. Even outside and a long way in any direction from my house.
48 Customer service was excellent, they keep tickets open and accessible.
GoMo is pathetic. They failed to respond completely to my first ticket. The second one they took a fortnight to suggest I try a different phone. I'd told them my phone works fine on 4G else where.
Heard nothing for another week so raised a ticket complaining about their handling and got a reply looking for my Eircode " So we can get to the bottom of this"
Responded immediately and heard nothing - now 10 days later and counting. You can't follow up a ticket on email and they appear to be able to close them out at their discretion do their stats look good.
So after two months and several tickets I haven't had a single constructive contribution from GoMo customer service. For example sending the latest APN (I verified it anyway).
So 48 with their improved offering looks very good indeed.

Are they migrating existing members onto the new plans?

I have some older family members using them.

noa2020 wrote: »

GoMo is a 30 day contract so 30 days notice starts when you port to 48. Best off contacting GoMo asking to cancel (which will begin your notice) and then port 2/3 weeks later. I wouldn’t leave it until the last minute though in case there’s a problem porting.

You don't need to give notice to leave GoMo. I switched a couple of months ago and contacted customer care before doing so to clarify and they advised to just move a couple of days before the end of my billing cycle to get the best value.

They said if they did a cancellation process the number would be lost.

AndrewJRenko wrote: »

Are they migrating existing members onto the new plans?

I have some older family members using them.

Warning - I was going to switch but there are no landline minutes in the new plans, so could be a problem especially for older family members.
They said you have to buy landline minutes via add-ons @ €3 for 10 minutes

JTMan wrote: »

Landline minutes are included in the new packages. See here.

Thanks. I contacted them on chat on 21st April as there was no mention of landline minutes in the new plans. They specifically told me they were not included. They even warned me not to switch if landlines were needed as I would not be able to switch back to old plans.
They obviously changed the plans since then, so will definitely switch now.

vicadd wrote: »

Thanks. I contacted them on chat on 21st April as there was no mention of landline minutes in the new plans. They specifically told me they were not included. They even warned me not to switch if landlines were needed as I would not be able to switch back to old plans.
They obviously changed the plans since then, so will definitely switch now.

They didn't change the plans since. They gave you the wrong information.

Hintel wrote: »

Website telling me I'm from outside Ireland when I try to sign up?

Same here, different browsers, different networks