Has anyone re-negotiated Eir FTTH contract?

RoYoBo · 02-12-2018 7:15pm #1

My contract with Eir FTTH is up at the end of this month and changes from 50 a month to 84. Has anyone re-negotiated with them and got a better deal? Overall, despite their numerous problems, I'm happy enough with the service, especially Eir Talk, but not the new price.
It's almost impossible to get through on the phone or webchat and the Eir forum here is closed, so I'll consider other providers if no one has managed to negotiate a better deal.

corks finest · 02-12-2018 7:16pm

RoYoBo wrote: »

My contract with Eir FTTH is up at the end of this month and changes from 50 a month to 84. Has anyone re-negotiated with them and got a better deal? Overall, despite their numerous problems, I'm happy enough with the service, especially Eir Talk, but not the new price.
It's almost impossible to get through on the phone or webchat and the Eir forum here is closed, so I'll consider other providers if no one has managed to negotiate a better deal.

VF VF VF is calling,better service/ customer care/ speeds

tuxy · 02-12-2018 9:42pm

corks finest wrote: »

VF VF VF is calling,better service/ customer care/ speeds

Better than Airwire?

tsue921i8wljb3 · 02-12-2018 9:45pm

RoYoBo wrote: »

My contract with Eir FTTH is up at the end of this month and changes from 50 a month to 84. Has anyone re-negotiated with them and got a better deal? Overall, despite their numerous problems, I'm happy enough with the service, especially Eir Talk, but not the new price.
It's almost impossible to get through on the phone or webchat and the Eir forum here is closed, so I'll consider other providers if no one has managed to negotiate a better deal.

I doubt there is much wiggle room with them but I'd be interested to hear what, if anything, you're offered. I cancelled the phone part of my package after the 12 months were up and they made no offer to me to entice me to keep it.

Johnboy1951 · 02-12-2018 10:46pm

Daxton Uneven Someday wrote: »

I doubt there is much wiggle room with them but I'd be interested to hear what, if anything, you're offered. I cancelled the phone part of my package after the 12 months were up and they made no offer to me to entice me to keep it.

Was there a reduction in monthly payments?

Would it not be prudent to move provider prior to the new scheme being introduced whereby each move will cost the user a lot of money?

tsue921i8wljb3 · 02-12-2018 10:55pm

Johnboy1951 wrote: »

Was there a reduction in monthly payments?

Would it not be prudent to move provider prior to the new scheme being introduced whereby each move will cost the user a lot of money?

There was a reduction. I was paying €69 (first 12 months discount) per month for 300Mb plus anytime Ireland and UK landline and mobile calls.

This was due to rise to €89 per month after the 12 months were up. To be honest we hardly used the phone over the year so getting rid seemed sensible.

I switched to 300Mb broadband only at €67.98 per month.

If it wasn't for free eir + BT sports I would have moved to another ISP. I did not know about this increased migration charge until yesterday.

I don't know that the migration will necessarily cost the user money. It remains to be seen if the ISPs pass on the cost. I don't think they will be able to pass on the full amount. It would only deter customers from switching.

Marlow · 02-12-2018 11:32pm

BT sports will disappear from Eir anyhow .. latest in the Summer.

Sky have now the exclusive contract to market and sell BT sports both in the UK and Ireland. And that means that Eirs contract more than likely will not be renewed come June or July, when their contract is up.

That leaves them with one minor Rugby league on Eir sports .. that's it.

/M

Johnboy1951 · 03-12-2018 1:30am

Marlow wrote: »

BT sports will disappear from Eir anyhow .. latest in the Summer.

Sky have now the exclusive contract to market and sell BT sports both in the UK and Ireland. And that means that Eirs contract more than likely will not be renewed come June or July, when their contract is up.

That leaves them with one minor Rugby league on Eir sports .. that's it.

/M

.... and a considerable number of customers that were prepared to pay a slightly higher price for their service leaving for other ISPs at the end of their contract (myself included).

Marlow · 03-12-2018 1:33am

Johnboy1951 wrote: »

.... and a considerable number of customers that were prepared to pay a slightly higher price for their service leaving for other ISPs at the end of their contract (myself included).

For those who follow sports, it's a pain in the arse ... and that's an understatement.

It was one of the key selling factors for Eir.

Keep an eye on the alternative providers in the upcoming months. There WILL be interesting developments

(HINT HINT)

/M

long_b · 03-12-2018 1:39am

What's this migration charge?

Marlow · 03-12-2018 1:49am

long_b wrote: »

What's this migration charge?

OpenEIR have convinced Comreg to change their wholesale pricing on installations .. disregardless, if it's a new installation or a provider change.

It's all going to cost the providers now. Doesn't matter if an engineer is needed.

Now .. obviously, nobody knows what that means to the retail market. But it means, that every provider change on FTTH (new and existing) costs the provider just under 200 EUR now.

Free provider change may be gone the way of the dodo after 1.1.2019.

/M

RoYoBo · 03-12-2018 11:56am

The prospect of the migration charge in the new year is hastening my decision alright. I'd be happy to wait for a few months on a rolling contract of 84 if I though I'd get a good deal elsewhere or re-negotiate a better rate.

I'm not bothered about the sports package, but I like the Eir Talk and my inclusive landline/mobile calls, so I'm prepared to accept some price increase. Being able to take/make calls via my broadband package on a mobile phone away from home (with no extra charge) is worth a lot to me. I was even able to use it on holiday in Spain to ring home and receive calls made to my landline.

None of the other providers have a deal that comes close IMO Decisions, decisions ...

Marlow · 03-12-2018 12:34pm

Eir have removed the all inclusive mobile/landline calls from their packages, so re-negotiating that is void anyhow. They only offer off peak irish landline calls included now.

If you have that package, then you probably also still have the 1TB limit, where you get charged once you exceed that.

Digiweb offer a phone package with all inclusive, I believe. Not sure, what Vodafone have.

Lots of choices out there anyhow.

/M

MBSnr · 03-12-2018 1:23pm

Marlow wrote: »

Eir have removed the all inclusive mobile/landline calls from their packages, so re-negotiating that is void anyhow. They only offer off peak irish landline calls included now.

If you have that package, then you probably also still have the 1TB limit, where you get charged once you exceed that.

Digiweb offer a phone package with all inclusive, I believe. Not sure, what Vodafone have.

Lots of choices out there anyhow.

/M

I'm with Digiweb and have Irish and UK landline and mobiles. Can't complain.

The father in law is with Vodafone and currently has (with ADSL) Irish landline/mobiles and UK landlines for €60 pm. After some negotiation, he has supposedly got a FTTH deal for 150Mb with Irish landline/mobile calls and UK landlines for the same €60 pm, also with the first 6 months discounted to €25 plus whatever they add for the phone. Install in the next 7-10 days. I'll be interested to see if that comes true as that's by far the best offering out there (I can live without calls to UK mobiles).

RoYoBo · 03-12-2018 2:24pm

Marlow wrote: »

Eir have removed the all inclusive mobile/landline calls from their packages, so re-negotiating that is void anyhow. They only offer off peak irish landline calls included now.

If you have that package, then you probably also still have the 1TB limit, where you get charged once you exceed that.

Digiweb offer a phone package with all inclusive, I believe. Not sure, what Vodafone have.

Lots of choices out there anyhow.

/M

Finally got through to Eir by phone and, after going around the houses a bit and waiting for 30 minutes, I got offered a renewed 12 month deal with exactly the same options as I have now for €56 per month. I was offered a number of other options like TV and mobile, but they don't interest me and there was no hard sell.

This beats the deals from everywhere else and I still keep my all inclusive mobile and landline package. I was actually surprised I got such a good deal. I never even approach the 1TB limit, so that remaining restriction doesn't feature for me.

Assuming all goes well and no hiccups with billing going forward, I'm happy with that

uck51js9zml2yt · 03-12-2018 3:00pm

RoYoBo wrote: »

This beats the deals from everywhere else and I still keep my all inclusive mobile and landline package. I was actually surprised I got such a good deal. I never even approach the 1TB limit, so that remaining restriction doesn't feature for me.

)

How sure are you on that?

tsue921i8wljb3 · 03-12-2018 4:47pm

RoYoBo wrote: »

Finally got through to Eir by phone and, after going around the houses a bit and waiting for 30 minutes, I got offered a renewed 12 month deal with exactly the same options as I have now for €56 per month. I was offered a number of other options like TV and mobile, but they don't interest me and there was no hard sell.

This beats the deals from everywhere else and I still keep my all inclusive mobile and landline package. I was actually surprised I got such a good deal. I never even approach the 1TB limit, so that remaining restriction doesn't feature for me.

Assuming all goes well and no hiccups with billing going forward, I'm happy with that

Fair play. That's a good deal. You must be a better negotiator than me!

RoYoBo · 03-12-2018 10:39pm

Max Whispering Joiner wrote: »

How sure are you on that?

As sure as I can be, given it's Eir. I got him to repeat it several times on the recorded phonecall and asked for (and got) an email confirming the deal:

Your Bundle Includes: eir Broadband Talk Unlimited National, Mobile & UK eir Fibre Extreme 150Mb

Of course I know that what Eir says isn't always what actually happens on occasion - I had problems and delays with installation last year. I don't look forward to having to fight my corner if it doesn't pan out, but I have enough evidence to fuel any appeal for rectification if the worst happens.

tuxy · 03-12-2018 11:02pm

You can log in to my eir right now and it should tell you that you have 1500 mins Irish mobiles, 1500 mins uk landlines, 1000 mins uk mobiles
It never was unlimited as that too has a fair usage policy. But once all that shows up you are on the correct package.

tsue921i8wljb3 · 03-12-2018 11:11pm

tuxy wrote: »

You can log in to my eir right now and it should tell you that you have 1500 mins Irish mobiles, 1500 mins uk landlines, 1000 mins uk mobiles
It never was unlimited as that too has a fair usage policy. But once all that shows up you are on the correct package.

True. Also you have to hang up and redial after 59 minutes or anything above 60 minutes is billed at quite expensive per minute rates.

RoYoBo · 03-12-2018 11:40pm

tuxy wrote: »

You can log in to my eir right now and it should tell you that you have 1500 mins Irish mobiles, 1500 mins uk landlines, 1000 mins uk mobiles
It never was unlimited as that too has a fair usage policy. But once all that shows up you are on the correct package.

Yes, it shows up on My Eir now - I wasn't sure if it was still the old contract, but it seems to be be correctly recorded as the new one. The FUP on the calls is fine for me and given that I can use the Eir Talk app, it saves me a 'bundle' on my mobile phone when I'm away from home too.

Incidentally, the CS rep told me that the new deal I got wasn't available to new customers. That probably explains why the all inclusive anytime phone package is no longer available.

tsue921i8wljb3 · 03-12-2018 11:46pm

RoYoBo wrote: »

Yes, it shows up on My Eir now - I wasn't sure if it was still the old contract, but it seems to be be correctly recorded as the new one. The FUP on the calls is fine for me and given that I can use the Eir Talk app, it saves me a 'bundle' on my mobile phone when I'm away from home too.

Incidentally, the CS rep told me that the new deal I got wasn't available to new customers. That probably explains why the all inclusive anytime phone package is no longer available.

Yeah the Eir Talk app is very good. I wish some of the other ISPs would develop similar apps.

dalta5billion · 13-12-2018 12:32pm

Just as a data point, 4 months ago Eir absolutely refused to renegotiate and give us the "new customer" deal. So we moved to a different provider. A few days after the switchover, an Eir rep called and said they saw we were still in the cooling off period, and offered the new customer deal if we moved back. We ended up staying with the new provider to avoid the hassle, despite Eir's offer being slightly cheaper.

Marlow · 13-12-2018 1:33pm

The question is, how much savings is your time worth ?

Sittings hours in a support queue isn't worth the saving of maybe 50 EUR or less per year (for me at least). Life is too short.

/M

Has anyone re-negotiated Eir FTTH contract?

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