Online passport renewal

Used it when I was living abroad, got my passport in ten days. Amazing service

agreed... it's a great service... although I did struggle to get a good enough photo using the old phone.... the website didn't think I was bright enough...

Fr_Dougal wrote: »

How does it work? In layman’s terms.

Go online, answer some questions, send a photo. Budda bam Budda Bing. Your done

surprised but I thought it was very good , I thought you had to offer your first born to get one. A bit of flaffing taking a photo in the right light that it would accept but no schlepping down to Garda stations and it was quick. Probably a big money spinner now with all the plastic paddies in the UK

JohnnyFlash wrote: »

I renewed my passport last year. I remember thinking it was one of the slickest, customer friendly, and technically advanced online services I’ve used. Like noteworthy in how good it was.

It really is a shining example of what can be achieved in service delivery by Government departments should best practice be adopted across the board.

Whilst it is an in the main impeccable service.
It really highlights how wrong so many other departments are at handling their client contact and service delivery.

Mr Tickle wrote: »

One small criticism is that you can't renew a passport and apply for a passport card in one transaction.

.

Yes you can.
Both my wife and I recently renewed our passports and got our 1st passport cards each in a "single" transaction, as did our son a few months ago.

Are you by any chance confusing the passport card number requirements, with the request for your PSC number?

Great service but it seems to be impossible to upload your own photo, had to go to one of the booths and use a code from there. I'm not the only one this has happened to either.

Just did this on Monday. Renewed passport and applied for first card. Admittedly it was a bit fussy about the photo, but I managed to get one accepted by changing how the picture was cropped. I'm in Edinburgh, so this saved me a load of hassle.

Will post here when I receive it, although it said it was estimating Friday next week.

Theboinkmaster wrote: »

I disagree - I used my iPhone to take my picture on Monday evening and it was fine. Used it on my 4 year old son last year and accepted also no issues.

Once you follow the photo guidelines it works perfectly.

Fair enough. I followed the guidelines to the letter and no luck after multiple attempts. Similar story with a few people from work.

JohnnyFlash wrote: »

Not into technical mumbo-jumbo, Jim. Don’t care how the consultants and neckbeards implemented it at the ‘backend’. It’s easy for the citizen to use.

What I'm trying to say is that there is no reason in this day and age why all Government/public-sector systems shouldn't be similarly pleasant. It's easy enough to do, even for a neckbeard.

Winning_Stroke wrote: »

Why do we have to pay for passports? What right does the State have to do this to us? Am I not Irish if I can't pony up their blood money?

Sure just stay at home as a protest, that'll show them.

Sister in law did it last year with just over a month to go till going on hols. Uploaded all details and didn’t hear anything. Contacted 2 weeks later and and no one knew what was up with the delay. Few days later came back saying the photo was not good enough, despite being accepted initially. Back and forth over the next two weeks and finally got passport 1 day before departure. Had to get my daughters done and was les than a month till departure, so just went in and did it in passport office. Normally used the passport express and was always perfect, but I think with brexit talks, there was a huge increase in applications

Winning_Stroke wrote: »

Completely different and you know it. The passport is recognised internationally as a physical representation of your citizenship of a state. Why should I have to pay for that? Next you'll want us to pony up for our PPS number

The driver's license is recognised internationally as a physical representation of your entitlement under this jurisdiction to operate a motor vehicle on the public thoroughfare. Why should I have to pay for that? Next you'll want us to pony up for our telephone number. Oh...

Fr_Dougal wrote: »

It’s other states who require passports, you don’t need one to stay in Ireland.

How long does it take to have a Passport Card processed and delivered?

a passport is a week or less so it should be the same for a passport card.

I got mine renewed online as well.

Winning_Stroke wrote: »

Passports should deffo be free to people residing most of the year in Ireland. Applicants living abroad should have to pay more to offset the costs. They're the ones getting the most benefit from it and don't pay other taxes to the state, so only fair that they pay more.

SO you want to cost of running the high security passport printing operation to be borne by everyone, instead of those who actually want passports?