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Do you think Bank of Ireland staff are snobby?

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Comments

  • #52
    Wallet Inspector
    Closed Accounts Posts: 252 ✭✭Wallet Inspector


    I find it bizarre how much lack of recognition of nuance/complexity there is. Thinking that everything is just one way or the other, no matter how many people are involved.


  • #53
    Galwayguy35
    Registered Users, Registered Users 2 Posts: 16,676 ✭✭✭✭Galwayguy35


    Have always been with BOI and found them very helpful.

    Although when you see how much abuse they get on their twitter site I'm surprised they don't tell those losers to go fook themselves.


  • #54
    pgj2015
    Registered Users, Registered Users 2 Posts: 9,480 ✭✭✭pgj2015


    Galwayguy35 wrote: »
    Have always been with BOI and found them very helpful.

    Although when you see how much abuse they get on their twitter site I'm surprised they don't tell those losers to go fook themselves.





    It might not be the best business advice I have ever heard.


  • #55
    Galwayguy35
    Registered Users, Registered Users 2 Posts: 16,676 ✭✭✭✭Galwayguy35


    pgj2015 wrote: »
    It might not be the best business advice I have ever heard.

    They try to answer questions but all they get is abuse, these are just people doing their job like the rest of us.


  • #56
    pgj2015
    Registered Users, Registered Users 2 Posts: 9,480 ✭✭✭pgj2015


    Galwayguy35 wrote: »
    They try to answer questions but all they get is abuse, these are just people doing their job like the rest of us.



    I don't condone that but we all get abuse when dealing with the general public. I doubt the staff care about a tweet, if they do then they are in the wrong job.


  • #57
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,442 Mod ✭✭✭✭Jim2007


    beachhead wrote: »
    Get real-all banks have the same attitude-they want your money and provide the minimum service at the highest profit.How many building societies are left now? They will or are going the same way.Credit Unions are the saints for now.

    I guess you must have missed it....

    The banks don't want your money, that is why negative interest rates are slowly becoming the norm all over Europe. And they don't want your custom because you are not paying enough to make it worth their while.

    In fact the best way to become profitable if you're an Irish bank would be cull say 25% of the loss making customers and concentrate on the high fee generators.


  • #58
    pickarooney
    Moderators, Arts Moderators Posts: 35,507 Mod ✭✭✭✭pickarooney


    No. BoI is one of the few points of contact I have with customer service in Ireland and they're the complete opposite of snobby in my 30 years of dealing with them.


  • #59
    Wallet Inspector
    Closed Accounts Posts: 252 ✭✭Wallet Inspector


    pgj2015 wrote: »
    I don't condone that but we all get abuse when dealing with the general public. I doubt the staff care about a tweet, if they do then they are in the wrong job.
    It's not just "a" tweet though is it?

    People who abuse customer service staff are scum.

    I don't mean annoyance or even anger at a cock-up, but personal abuse and being aggressive is just never ok.


  • #60
    pgj2015
    Registered Users, Registered Users 2 Posts: 9,480 ✭✭✭pgj2015


    Celchick wrote: »
    It's not just "a" tweet though is it?

    People who abuse customer service staff are scum.



    Not sure, never saw the tweets.

    Yeah its not the staff I have a problem with, its the people who own and run the bank, heartless greedy thieves in some cases.


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  • #61
    [Deleted User]
    Posts: 3,801 ✭✭✭ [Deleted User]


    I had to call BOI last week. Long wait but very friendly service eventually.


  • #62
    Bowlardo
    Registered Users, Registered Users 2 Posts: 2,390 ✭✭✭Bowlardo


    365 staff (over the phone ) are very good
    Branch staff can be poor some times


  • #63
    Yyhhuuu
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭Yyhhuuu


    [Deleted User] wrote: »
    I had to call BOI last week. Long wait but very friendly service eventually.

    Yes I ring through their Premier line as I'm a Premier customer and usually very quick but not lately kept Waiting ages and they reduced their opening times to phone...


  • #64
    vriesmays
    Registered Users Posts: 1,570 ✭✭✭vriesmays


    They're snobbish not snobby.


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