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Last Week's Top Five Queries (17.06.2019 - 23.06.2019)

  • 24-06-2019 5:09pm
    #1
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭


    1. There are plastic barriers left on the road. Who do I contact to get them removed?

    Would you mind sending a PM with the following and we will follow up with our crews in the area?

    - Your full name;
    - Contact number; and
    - The exact location of these barriers and when they were first in place.

    2. How much will it cost to connect a domestic property to the public water and wastewater network?


    You can see our Connection Charges information here and if you have any further queries, you can email newconnections@water.ie and our team will be happy to help.

    3. I am worried that my property’s pipes may contain lead. Can you help?


    We would recommend that you contact a qualified plumber to investigate your property's internal and external pipework to determine if lead pipes are present and to have these replaced.

    You can also arrange to have your water privately tested to determine whether lead is present in your supply. A list of accredited testing facilities can be found here.

    If your tap has not been used for many hours, running or flushing the water before using it for drinking or cooking may lower the level of lead if it is present in your supply. Therefore, we would also recommend running your taps for 10-15 minutes before use. For more information regarding lead in drinking water, please see here.

    4. Bad smell coming from the pipes outside my property. Who should I contact?

    Can you PM us with the following information and a member of our team will look into this matter?
    - Name;
    - Contact number; and
    - Full address.
         
    5.  How do I turn off my outside stop valve at the mains?


    In order to turn off your supply from the public mains to your property, you can switch your supply off using the outside stop valve located in your meter box.

    Once the works are complete, you can turn back on your supply when safe to do so, as the outside stop valve is on publicly accessible land.


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