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HKC Quantum 70 alarm battery

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2456

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    #32
    Rebel001
    Registered Users Posts: 9 ✭Rebel001


    Hi,

    My HKC quantum 70 control panel has gone silent i.e. no keypad tones, no "System Arming" / "System unset" The alarm seems to be working fine in full and partial setting. I have tested the alarm in full set and it sounds after the 30 second exit timer has expired.

    I would like to able to hear the tones as it is what I am used to.

    The system is ~3 years old and it had the panel battery replaced in Jan 16 as part of a service.

    Anyone any ideas? I do not have the engineering codes.


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    #33
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Rebel001 wrote: »
    Hi,

    My HKC quantum 70 control panel has gone silent i.e. no keypad tones, no "System Arming" / "System unset" The alarm seems to be working fine in full and partial setting. I have tested the alarm in full set and it sounds after the 30 second exit timer has expired.

    I would like to able to hear the tones as it is what I am used to.

    The system is ~3 years old and it had the panel battery replaced in Jan 16 as part of a service.

    Anyone any ideas? I do not have the engineering codes.

    I would say your speaker is blown.
    There is also a siren built into the control panel which is separate from this.

    www.altor.ie



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    #34
    Heisenberg1
    Closed Accounts Posts: 2,511 ✭✭✭Heisenberg1


    Can I be PMd the engineers manual thanks.


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    #35
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Heisenberg1 wrote: »
    Can I be PMd the engineers manual thanks.

    Ill PM you that now.

    www.altor.ie



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    #36
    loyatemu
    Registered Users Posts: 14,786 ✭✭✭✭loyatemu


    "Control Panel Internal Battery Pack Needs Replacing" - I'm getting kinda sick of this message :)

    can someone please send me the engineers manual, I assume it's straightforward enough to replace (alarms been in just under 4 years).

    TIA.


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    #37
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I'll PM you the manual.
    I have to say, I don't know of any other panel that notify s of battery replacement based on time rather than performance and condition.
    Maybe it's because this battery is supplied by HKC more so than globally.


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    #38
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    loyatemu wrote: »
    "Control Panel Internal Battery Pack Needs Replacing" - I'm getting kinda sick of this message :)

    can someone please send me the engineers manual, I assume it's straightforward enough to replace (alarms been in just under 4 years).

    TIA.

    The timer is set for 3 years on these systems.
    If you go into engineer mode, service menu, eng tools menu, battery menu, replace battery.
    This will reset the timer.

    The manufacturer advises this battery be replaced every 3 years.

    www.altor.ie



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    #39
    fred funk }{
    Registered Users Posts: 6,827 ✭✭✭fred funk }{


    KoolKid wrote: »
    I'll PM you the manual.
    I have to say, I don't know of any other panel that notify s of battery replacement based on time rather than performance and condition.
    Maybe it's because this battery is supplied by HKC more so than globally.

    There aren't many battery manufactures in the world and it's highly likely that the battery cells that are in a HKC panel and other systems with similar type packs use the same cells.

    Maybe other manufacturers should be telling you that their packs might not be up the job after three years like HKC do.


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    #40
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    fred funk }{ wrote: »

    Maybe other manufacturers should be telling you that their packs might not be up the job after three years like HKC do.

    They do.
    If the battery is not up to the job the panel will tell you if the performance drops or charge drops.
    3 years is a very short battery life for a panel battery IMO.
    Anyway , when it comes to battery issues/HKC lets not mention the war.;)


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    #41
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    fred funk }{ wrote: »
    There aren't many battery manufactures in the world and it's highly likely that the battery cells that are in a HKC panel and other systems with similar type packs use the same cells.

    Maybe other manufacturers should be telling you that their packs might not be up the job after three years like HKC do.

    Agree with Fred.

    Just because a battery tests good with a meter or the system checking for its voltage does not meant it will hold up to a quiescent test.

    www.altor.ie



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    #42
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Been doing wireless systems a long time now. Other than a faulty battery or a problem with the panel I've not seen a battery that needed to be replaced on a new system within 3 years.
    Anyway, its a nice feature & a nice earner if it works. Good luck with it.


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    #43
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Like us all here.

    Ive seem sensors fall off systems with no battery warning at all so yes, it is a good feature to have.

    www.altor.ie



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    #44
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I thought this was just on the panel back up battery.
    Is this timer on sensor and device batteries also.? :( Not very economical and not very green .


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    #45
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Yes the timer is just for the backup battery, altho the sensors will give you a low battery warning to the control panel if they are low.

    www.altor.ie



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    #46
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    But a sensor battery could just as easily be faulty and not notify you via the panel going by your logic..
    Regular servicing and testing would probably be the better option rather than a fixed time regardless of load, performance and situation,location etc.


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    #47
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Cant see anything wrong with my logic if it shows a sensor not on a system.

    You are missing the point re the timer.

    The timer is an indication that the battery is not going to support the system for the designed time its meant to in the event of a power failure or an intruder cutting the power to a system.

    If a system is installed and not serviced then the HKC system will flag the battery been past the manufacturer's recommendation.

    www.altor.ie



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    #48
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You said it was a good idea and you had seen seen sensors drop off with battery issues without warning before. Bit this only refers to the panel battery.
    With the exception of very old panels I have never seen this happen with a panel back up battery.
    Anyway, some people like these revenue generating features. Reminds me of the old printers, Samsung I think it was, they would tell you to replace some ink tray because it was full.Regardless of how little or how much you used the printer.
    You can't gaurantee any parts to work after any given period. Should there be a replacement timer of a few years on sensors or other components also??
    Anyway, as I said, some people love features like this others don't. You clearly like it. I for one don't. I'm sure others can decide likewise.


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    #49
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    They where two separate statements relating to batteries in sensors that would drop off with no warning and the back up battery itself.

    I have come across systems with no faults, then once the mains power has been removed the system would just go dead.
    This is with a back up battery showing no faults on the system.

    As you know people will only get a back battery replaced when it shows up as low.
    In reality the battery should be replaced well before this as its not up to doing its job.

    www.altor.ie



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    #50
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Batteries should be replaced when necessary I agree entirely.


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    #51
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    KoolKid wrote: »
    They do.
    If the battery is not up to the job the panel will tell you if the performance drops or charge drops.

    Apart from showing a battery fault when the system registers a low battery, what performance test does the system do to indicate to an end user if the battery is not up to the job?

    www.altor.ie



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    #52
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Voltage test, charge test, load test, temp test amoung others.
    All very standard stuff, I'm surprised you need to ask.


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    #53
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Not for us, for an end user.

    www.altor.ie



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    #54
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Happy to help you and them. ;)


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    #55
    uberwolf
    Registered Users Posts: 7,579 ✭✭✭uberwolf


    Hi, Could i get the engineers manual? We've a hkc panel that is flashing warning lights after a blown fuse last week. Alarm appears to be setting fine, but would like to clear the alerts.

    Thanks


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    #56
    kub
    Registered Users Posts: 6,528 ✭✭✭kub


    uberwolf wrote: »
    Hi, Could i get the engineers manual? We've a hkc panel that is flashing warning lights after a blown fuse last week. Alarm appears to be setting fine, but would like to clear the alerts.

    Thanks

    Which panel is it? Is the voice on the keypad male or female?


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    #57
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    uberwolf wrote: »
    Hi, Could i get the engineers manual? We've a hkc panel that is flashing warning lights after a blown fuse last week. Alarm appears to be setting fine, but would like to clear the alerts.

    Thanks

    I have PMed you the quantum manual.
    If it's a different panel let me know.


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    #58
    Encrypted Pigeon
    Registered Users Posts: 12,754 ✭✭✭✭Encrypted Pigeon


    Hey, sorry to do this as well, any chance I could get a copy of a manual for the quantum 70 please?


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    #59
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    No need to apologise.
    I have PMed you that.
    If you need any help give me a shout.


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    #60
    uberwolf
    Registered Users Posts: 7,579 ✭✭✭uberwolf


    KoolKid wrote: »
    I have PMed you the quantum manual.
    If it's a different panel let me know.

    It doesn't say on the actual interface. The one box I have says sw10-70 on it. We had the thing installed by a charlatan who told us he was registered but I subsequently couldn't find him on the register - so the details I have are sketchy


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    #61
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Ahh we all live & learn...
    I PMed you the 1070 Manual.


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