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Ryanair and their cancellations

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    #692
    Caranica
    Registered Users Posts: 10,024 ✭✭✭✭Caranica


    Niner leprauchan wrote: »
    Ryanair are strangely silent on claims through Paypal. I wonder if they just know they will lose or havent copped it yet

    PayPal have screwed me by the look of it. Ryanair saying they returned my refund in march. I've raised two disputes with PayPal and both denied. Have gone back again with screenshots of this morning's chat confirming it was PayPal


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    #693
    yankinlk
    Registered Users Posts: 2,731 ✭✭✭yankinlk


    pc7 wrote: »
    Got this today from RA, is this a new one? I've already gotten the here have a voucher, no thanks, chat text to confirm I want a refund, confirmed it again in chat after they sent the 'go on have a voucher' one. I've started a chargeback with AIB. Don't remember seeing this one.

    I refer to your recent request for a refund on your booking confirmation xxx.

    Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us.

    Please do not resubmit your request.

    Thank you for your patience and understanding.

    Yours sincerely,

    I got this message a few times. Today I got a message for the first leg of a flight from March :

    We acknowledge your request for a refund in lieu of a travel voucher for your unused booking.

    We confirm that your refund request has been processed back to the form of payment used to pay for your booking. Your issuing bank will take 5-7 working days to process this refund amount back to your account.

    The amount refunded to your credit/debit card/method of payment is EUR 51.76

    Please note the travel voucher issued has been voided and can no longer be used.

    I am happy that i waited and they eventually processed my refund.


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    #694
    Thespoofer
    Registered Users Posts: 1,053 ✭✭✭Thespoofer


    Niner leprauchan wrote: »
    Straight forward enough with PTSB. copy of booking, copy of cancellation email, copy of my contact with Ryanair and the chargeback request. Took a few weeks but no issue

    Seriously considering changing banks now. Couple of loose ends to tie up with AIB then I'm gone.


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    #695
    Teena20
    Registered Users Posts: 109 ✭✭Teena20


    Niner Leprauchan.... Did ptsb correspond with you at all during those few weeks after your chargeback request? After speaking on the phone with them ( very helpful I must add) They would have received my documents by Friday 5th June, but so far I haven't heard from them at all.... wondering is this the norm??


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    #696
    troyzer
    Registered Users Posts: 6,199 ✭✭✭troyzer


    Does anyone know if Ryanair have actually cancelled the flights in July that they won't be running?

    You can still book seats for my flight in the second week of July.

    I suppose that means I'm goosed?


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    #697
    irelandrover
    Registered Users Posts: 3,696 ✭✭✭irelandrover


    troyzer wrote: »
    Does anyone know if Ryanair have actually cancelled the flights in July that they won't be running?

    You can still book seats for my flight in the second week of July.

    I suppose that means I'm goosed?

    My flight in July has already been cancelled.


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    #698
    troyzer
    Registered Users Posts: 6,199 ✭✭✭troyzer


    irelandrover wrote: »
    My flight in July has already been cancelled.

    I thought as much.

    They've really backed me into a corner here. Greece are randomly testing Irish people. If I got picked, it's a minimum of one day quarantine. Potentially another two weeks on top of that if it's a positive result.

    It's not worth the risk.


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    #699
    JimmyVik
    Registered Users Posts: 5,368 ✭✭✭JimmyVik


    troyzer wrote: »
    Does anyone know if Ryanair have actually cancelled the flights in July that they won't be running?

    You can still book seats for my flight in the second week of July.

    I suppose that means I'm goosed?


    My July flight has been cancelled.


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    #700
    Noxegon
    Registered Users Posts: 1,504 ✭✭✭Noxegon


    I got my refund today, about three months after requesting it.

    I develop Superior Solitaire when I'm not procrastinating on boards.ie.



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    #701
    pc7
    Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 14,004 Mod ✭✭✭✭pc7


    Great to see them finally start to filter in


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    #702
    pmcb
    Registered Users Posts: 40 ✭pmcb


    Noxegon wrote:
    I got my refund today, about three months after requesting it.

    Had my flight cancelled in April. Went on Ryanair webchat this morning. Waited 10 mins until customer rep. appeared. Got refunded after insisting I won't be using voucher and travelling anywhere soon. Smooth enough process.


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    #703
    adam88
    Registered Users Posts: 1,599 ✭✭✭adam88


    Got an email yesterday reminding me I stilll had the voucher. There was a link to claim for a refund. Went through okay. Hoping they’ll refund soon enough


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    #704
    Jofspring
    Registered Users Posts: 4,003 ✭✭✭Jofspring


    Followed the new link in the e-mail for the refund also. Filled it out and clicked confirm. It said processing but then it just greyed out and I couldn't click anything on the page. Not sure if it has actually processed.


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    #705
    Thespoofer
    Registered Users Posts: 1,053 ✭✭✭Thespoofer


    Bit of a strange one for me. After sending AIB all documents few weeks ago for chargeback got letter after couple weeks basically fobbing me off, not enough documents etc etc.

    Checked bank account yesterday for something unrelated and the funds were returned to credit card. Great I thought, Ryanair finally paid back.
    Letter in post today from bank saying they returned value of thus transaction.
    All in all, happy to get it resolved.


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    #706
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    Thespoofer wrote: »
    Bit of a strange one for me. After sending AIB all documents few weeks ago for chargeback got letter after couple weeks basically fobbing me off, not enough documents etc etc.

    Checked bank account yesterday for something unrelated and the funds were returned to credit card. Great I thought, Ryanair finally paid back.
    Letter in post today from bank saying they returned value of thus transaction.
    All in all, happy to get it resolved.

    Very similar happened to my mother. They claimed they never got all the documents she sent in, so she had to resend which included all the attempts to speak with Ryanair and emails etc.

    For me, I just played the waiting game with Ryanair and today I'm delighted to confirm they've reimbursed me in full according to their correspondence this afternoon.


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    #707
    Thespoofer
    Registered Users Posts: 1,053 ✭✭✭Thespoofer


    Sully wrote: »
    Very similar happened to my mother. They claimed they never got all the documents she sent in, so she had to resend which included all the attempts to speak with Ryanair and emails etc.

    For me, I just played the waiting game with Ryanair and today I'm delighted to confirm they've reimbursed me in full according to their correspondence this afternoon.


    I actually gave up when the bank sent that letter, I didn't bother resending anything else.


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    #708
    PopTarts
    Registered Users Posts: 2,197 ✭✭✭PopTarts


    What’s the best way to contact them now?

    Waiting two hours on the web chat and nothing..

    They say they’ve refunded all March cancellations but I’ve not received any refund yet.


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    #709
    PopTarts
    Registered Users Posts: 2,197 ✭✭✭PopTarts


    PopTarts wrote: »
    What’s the best way to contact them now?

    Waiting two hours on the web chat and nothing..

    They say they’ve refunded all March cancellations but I’ve not received any refund yet.

    Also (possibly a stupid question) can you open another tab when waiting for the chat rep and continue with work / browsing or will that disconnect from the queue?


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    #710
    john boye
    Registered Users Posts: 1,500 ✭✭✭john boye


    PopTarts wrote: »
    They say they’ve refunded all March cancellations but I’ve not received any refund yet.

    It's possible that they've processed and it just hasn't reached your account yet. More likely though is that the March story is another lie like almost everything they've stated throughout this process.


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    #711
    JRant
    Registered Users Posts: 12,775 ✭✭✭✭JRant


    john boye wrote: »
    It's possible that they've processed and it just hasn't reached your account yet. More likely though is that the March story is another lie like almost everything they've stated throughout this process.

    Flight cancelled on March 19th, no sign of a refund yet. They are full of it.

    "Well, yeah, you know, that's just, like, your opinion, man"



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    #712
    testtech05
    Registered Users Posts: 1,987 ✭✭✭testtech05


    JRant wrote: »
    Flight cancelled on March 19th, no sign of a refund yet. They are full of it.

    I had flights cancelled in early April. Saw some comments from people here during the week so decided to contact them on chat to request my refund again. The told me it would be processed in the next 7-10 days.

    Low and behold got a notification last night that the money has arrived in my account.

    Happy enough to be honest despite the delays!


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    #713
    JRant
    Registered Users Posts: 12,775 ✭✭✭✭JRant


    testtech05 wrote: »
    I had flights cancelled in early April. Saw some comments from people here during the week so decided to contact them on chat to request my refund again. The told me it would be processed in the next 7-10 days.

    Low and behold got a notification last night that the money has arrived in my account.

    Happy enough to be honest despite the delays!

    That's great to hear. I'll jump on the chat with them tomorrow and see what they say.

    "Well, yeah, you know, that's just, like, your opinion, man"



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    #714
    Jofspring
    Registered Users Posts: 4,003 ✭✭✭Jofspring


    Was on chat today and after 3 hours there was nothing so I gave up. Will try again tomorrow. Could be because it was a Sunday.


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    #715
    Bargain_Hound
    Registered Users Posts: 521 ✭✭✭Bargain_Hound


    Down 3-4k today. Our Ryanair flights to Lanzarote departed today. Had 12 seats booked in total for the family.


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    #716
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    Bargain_Hound wrote: »
    Down 3-4k today. Our Ryanair flights to Lanzarote departed today. Had 12 seats booked in total for the family.

    Had you cancelled?


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    #717
    EverythingGood
    Registered Users Posts: 2,003 ✭✭✭EverythingGood


    tina1040 wrote: »
    Had you cancelled?

    You can't cancel with FR.


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    #718
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    EverythingGood wrote: »
    You can't cancel with FR.

    It can be changed though so maybe not totally lost.

    But with government advice still to avoid travel, I would be querying it with government representatives. The large amount of money involved is well worth taking the time to take it further.


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    #719
    adam88
    Registered Users Posts: 1,599 ✭✭✭adam88


    Has anyone actually got a refund from Ryanair


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    #720
    Jofspring
    Registered Users Posts: 4,003 ✭✭✭Jofspring


    adam88 wrote: »
    Has anyone actually got a refund from Ryanair

    Loads have. Haven't got one myself yet. I saw somewhere that they promised all flights from March and April would be refunded by July 15th. I've two sets of flights from April and none have been refunded yet.


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    #721
    iancairns
    Registered Users Posts: 250 ✭✭iancairns


    Jofspring wrote: »
    Loads have. Haven't got one myself yet. I saw somewhere that they promised all flights from March and April would be refunded by July 15th. I've two sets of flights from April and none have been refunded yet.

    I finally got full refund yesterday. Keep the faith. It will happen


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