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SPC Connect

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  • 19-01-2020 12:05am
    #1
    3 Dollar Bill
    Registered Users Posts: 151 ✭✭


    Hi All,

    When I log into SPC Connect I'm getting the following error message when trying to connect to the panel

    SPC Connect was not able to retrieve all information from the Panel. Some of the data has been hidden. This is possibly due to communications being lost with the panel or the User's Panel Connection Details being out of sync (User's pin changed on panel?).

    When connecting to the panel webpage, I cannot access the log section

    https://www.spcconnect.com/wapi/flexcweb.aspx/secure.htm?session=0x8FB84EC09F6180ED&page=log

    Panel is SPC4300 running firmware 3.6.6

    I'm also no longer able to log into the Android App using the same SPC username and password.

    Any idea's? Do I need to upgrade to 3.8.5?

    Thanks


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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Has the username or user code on the alarm panel been changed?


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    #3
    3 Dollar Bill
    Registered Users Posts: 151 ✭✭3 Dollar Bill


    KoolKid wrote: »
    Has the username or user code on the alarm panel been changed?

    I had the wrong privileges on the user for the panel in SPC connect so that resolved the 1st issue.

    Still having an issue with the Android App, using the same credentials as when logging into SPC connect via web browser...am I doing something wrong?

    Thanks


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    The login for the app is your user name 7 password for your account at www.spcconnect.com

    Can you login there with the same credentials you are using to login on the app?


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    #5
    3 Dollar Bill
    Registered Users Posts: 151 ✭✭3 Dollar Bill


    KoolKid wrote: »
    The login for the app is your user name 7 password for your account at www.spcconnect.com

    Can you login there with the same credentials you are using to login on the app?

    I can login on www spcconnect.com with same credentials but not on the app?

    Do I need to upgrade the firmware so I can use the app?

    Just checked my old phone (OnePlus 3T) and I can connect OK via V1.5.0#37 but not using V1.7.1#52 on Samsung Galaxy A50 (new phone)

    Update 20:53

    Updated app on OnePlus3T and worked OK. Tried again on A50 and realised I had a space after my Username that was causing the issue.


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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    The space is a common issue alright.
    Once you can login to Spc connect everything should be fine. That's basically all that the app is doing.


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    #7
    3 Dollar Bill
    Registered Users Posts: 151 ✭✭3 Dollar Bill


    Any advantage in upgrading the firmware to 3.8.5 or should I leave it as 3.6.6?


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    There wouldn't be anything major unless you goto 390 or 391 which brings you the new 2 way wireless.


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    #9
    bittihuduga
    Registered Users Posts: 1,872 ✭✭✭bittihuduga


    wrong post


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    #10
    pauliemc
    Registered Users Posts: 173 ✭✭pauliemc


    KoolKid wrote: »
    Has the username or user code on the alarm panel been changed?
    Colm, you still answering queries. My SPC panel is offline and won’t connect to the internet


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    #11
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Is the panel online on your local network?


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    #12
    pauliemc
    Registered Users Posts: 173 ✭✭pauliemc


    KoolKid wrote: »
    Is the panel online on your local network?


    How would I check that? All I know is that it’s showing as offline in my SPC connect app. Thanks


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    #13
    pauliemc
    Registered Users Posts: 173 ✭✭pauliemc


    pauliemc wrote: »
    How would I check that? All I know is that it’s showing as offline in my SPC connect app. Thanks

    Photo of what I think you are asking for?


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    #14
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    pauliemc wrote: »
    Photo of what I think you are asking for?

    Have you engineer access to the panel?
    Has your broadband provider or router changed?


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    #15
    pauliemc
    Registered Users Posts: 173 ✭✭pauliemc


    KoolKid wrote: »
    Have you engineer access to the panel?
    Has your broadband provider or router changed?

    Broadband and router have changed. I assumed it would pick up the new broadband as it is a lan connection


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    #16
    pauliemc
    Registered Users Posts: 173 ✭✭pauliemc


    pauliemc wrote: »
    Broadband and router have changed. I assumed it would pick up the new broadband as it is a lan connection

    I don’t believe I have enginner access to panel. It was yourself who installed it


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    #17
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    PM me your details and I'll see can I take a look for it.


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    #18
    jinish
    Registered Users Posts: 112 ✭✭jinish


    Hi Colm

    My SPC connect/panel/app is offline. My broadband was changed this week. The panel is connected via ethernet. But the status is offline.

    I have engineering access enabled. The keypad also showing that it's offline.

    The IP on the keypad is 198.162.000.100

    The new broadband IP is 198.162.1.254

    I am not sure how to make it work...

    Any workaround, please?

    Post edited by jinish on


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    #19
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Go into engineer. Goto Communications > Ethernet and change the IP settings there to match your new network range.

    After that goto Utilities and Panel Restart.

    That should get the panel ba k Connected.



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