Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Venice - Urgent help required re cancellation

2»

Comments

  • #52
    Henry Ford III
    Moderators, Business & Finance Moderators Posts: 17,757 Mod ✭✭✭✭Henry Ford III


    Why wasn't the trip insured?


  • #53
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Henry Ford III wrote: »
    Why wasn't the trip insured?

    I find that cancellation insurance is not really fit for purpose; it’s only when you have to cancel you find out how little you get back. I’m on VHI Multitrip and last year had to cancel a trip to Oman due to cartilage tear that rendered me virtually unable to walk. When calculating refund amount they did not cover any portion that was tax, a considerable amount of the outlay. None of the transfers, excursion etc are ever covered. I got just under one third of the total cost back, and with a proviso that no future Orthopaedic related claims would be entertained.


  • #54
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    I was just looking at public snaps from Venice. The sky was blue and in the areas where there had been flooding, people were going around in wellies. It’s definitely not knee deep. And people seemed to be enjoying themselves still.


    I’d go and have fun.


  • #55
    riffmongous
    Moderators, Society & Culture Moderators Posts: 12,812 Mod ✭✭✭✭riffmongous


    If the hotel has been flooded it's hardly 'safe' (sanitary maybe) to stay in is it? I mean sure your room will probably be fine, but the ground floor.. dirty water, back washed toilets and sinks.. same then with any shops and restaurants you go to


  • #56
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Henry Ford III wrote: »
    Why wasn't the trip insured?

    We were going to get insurance this week but the flood hit first.


  • #57
    Jeshoca
    Registered Users Posts: 12 ✭Jeshoca


    Strawberry Milkshake wrote: »
    I was just looking at public snaps from Venice. The sky was blue and in the areas where there had been flooding, people were going around in wellies. It’s definitely not knee deep. And people seemed to be enjoying themselves still.


    I’d go and have fun.

    We've booked another hotel in Verona :) this one has no ridiculous cancellation fee and is refundable, something I will always check going forward with hotels haha

    Id rather not risk going to Venice, there is a second wave of flooding expected and places may still be closed and damaged.


  • #58
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Enjoy your break :)


  • #59
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Try to cancel with the site again.
    Floods are on the BBC news. I assume same on rte. Can't deny the footage on would think


  • #60
    Hoboo
    Registered Users, Registered Users 2 Posts: 3,590 ✭✭✭Hoboo


    dragona wrote: »
    Apparently if they don't show they will be CHARGED a fee

    I know that, but if they enquire anonymously about making a reservation and get a reply from the hotel saying it's closed due to the flood, they have evidence to support their cancellation and request for a refund.


  • Advertisement
  • #61
    Mokuba
    Closed Accounts Posts: 1,690 ✭✭✭Mokuba


    Don't book hotels through third parties. Yes sometimes you might get a reduced fee, but if anything goes wrong the hotel will fob you off to the third party, who often cannot help. Not worth it at all.

    The same goes for booking advance purchase rates (no cancellation). Losing all flexibility for a few quid of a saving could not be less worth it.


  • #62
    marcos_94
    Registered Users Posts: 347 ✭✭marcos_94


    Mokuba wrote: »
    Don't book hotels through third parties. Yes sometimes you might get a reduced fee, but if anything goes wrong the hotel will fob you off to the third party, who often cannot help. Not worth it at all.

    This is a pretty rare occurrence. I use Hotels.com for both my own travel and work travel and have had to cancel and re-book multiple times before without issue. The key thing with using third parties is to know exactly what youre booking and what options you have if you need to alter or cancel youre booking.
    Mokuba wrote: »
    The same goes for booking advance purchase rates (no cancellation). Losing all flexibility for a few quid of a saving could not be less worth it.

    Thats not true. Again, hotels.com offers the option to pay up front or at the hotel (its actually at the discretion of the hotel) and depending on hotel policy, rates may or may not include free cancellation


  • #63
    hots
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭hots


    Mokuba wrote: »
    Don't book hotels through third parties. Yes sometimes you might get a reduced fee, but if anything goes wrong the hotel will fob you off to the third party, who often cannot help. Not worth it at all.

    The same goes for booking advance purchase rates (no cancellation). Losing all flexibility for a few quid of a saving could not be less worth it.

    This is a one in a million occurance, most 3rd parties offer free cancellation, the money you save over a lifetime of using third party sites far far offsets covering one occurance like this.


  • #64
    charlietheminxx
    Registered Users, Registered Users 2 Posts: 2,579 ✭✭✭charlietheminxx


    They've declared a state of emergency now - would you try Hotels.com again and see if that makes a difference?


  • #65
    Duke of Url
    Closed Accounts Posts: 1,662 ✭✭✭Duke of Url


    Venice is completely flooded again today


  • #66
    Bigbagofcans
    Registered Users Posts: 1,164 ✭✭✭Bigbagofcans


    Mokuba wrote: »
    Don't book hotels through third parties. Yes sometimes you might get a reduced fee, but if anything goes wrong the hotel will fob you off to the third party, who often cannot help. Not worth it at all.

    The same goes for booking advance purchase rates (no cancellation). Losing all flexibility for a few quid of a saving could not be less worth it.

    I only book through third party sites such as Booking. com. Free cancellation is the option to go for.


  • Advertisement
  • #67
    Duke of Url
    Closed Accounts Posts: 1,662 ✭✭✭Duke of Url


    Bigbagofcans wrote: »
    I only book through third party sites such as Booking. com. Free cancellation is the option to go for.

    Im the same. I use booking.com and book on condition that I have free cancellation.


  • #68
    rivegauche
    Registered Users Posts: 1,035 ✭✭✭rivegauche


    Duke of Url wrote: »
    Venice is completely flooded again today
    It is an event like the fall of the Berlin Wall that will have significance in years to come.
    Why you wouldn't want to see it if you have flights already booked I can't fathom (sic).


  • #69
    charlietheminxx
    Registered Users, Registered Users 2 Posts: 2,579 ✭✭✭charlietheminxx


    rivegauche wrote: »
    It is an event like the fall of the Berlin Wall that will have significance in years to come.
    Why you wouldn't want to see it if you have flights already booked I can't fathom (sic).

    Because their hotel is flooded and possible unsafe? Lots of the museums etc. are closed too. I camp and hostel and have no bother roughing it, but if I had a nice relaxing holiday planned (fancy hotel, gondola rides, sightseeing, nice Italian restaurants), I wouldn't be happy sleeping in a damp hotel, which will take hours to get to (since water taxis aren't running in most of Venice), while most of the local attractions are closed.

    Might be historically significant, but that doesn't make it a fun trip.


  • #70
    NSAman
    Registered Users, Registered Users 2 Posts: 3,441 ✭✭✭NSAman


    Bring a pair of wellies,,,, twill be grand, besides revenue from tourists will help this disaster... so those going are helping in disaster relief.


  • #71
    Duke of Url
    Closed Accounts Posts: 1,662 ✭✭✭Duke of Url


    NSAman wrote: »
    Bring a pair of wellies,,,, twill be grand, besides revenue from tourists will help this disaster... so those going are helping in disaster relief.

    I dont think the OP plans a humanitarian mission to Venice.


  • Advertisement
  • #72
    NSAman
    Registered Users, Registered Users 2 Posts: 3,441 ✭✭✭NSAman


    Duke of Url wrote: »
    I dont think the OP plans a humanitarian mission to Venice.
    Well that is just not on, such a selfless act would be much more memorable...


  • #73
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    https://news.sky.com/story/venice-floods-lagoon-city-braces-for-another-devastating-high-tide-11861776


    They cannot ignore this


  • #74
    CelticRambler
    Registered Users, Registered Users 2 Posts: 6,890 ✭✭✭CelticRambler


    rivegauche wrote: »
    It is an event like the fall of the Berlin Wall that will have significance in years to come.
    Why you wouldn't want to see it if you have flights already booked I can't fathom (sic).

    Because it's really not that historic. Venice has been flooding for centuries. I remember reading about it when I first visited the city with my parents back in 1978.


  • #75
    rivegauche
    Registered Users Posts: 1,035 ✭✭✭rivegauche


    Well my Neighbours are going to the Biennale which is unaffected Plenty to do for those who wish to travel.


  • #76
    Duke of Url
    Closed Accounts Posts: 1,662 ✭✭✭Duke of Url


    Jeshoca wrote: »
    Hi all,

    This is J. I called the hotel yesterday and they told me they were still open but the that they ground floor had been flooded and the streets outside have been flooded. They then lied to hotel.com and said they had been unaffected by the flood and hotel.com seem to believe them.

    We've been looking a lot into it may not let up by Monday. The locals are trying to get the tourists to stay so they won't lose money.

    I'd rather go see Venice when it's not in a state of emergency. Or stay in a flooded hotel as it doesn't sound the safest.

    So what did you do in the end?


  • #77
    Muahahaha
    Registered Users, Registered Users 2 Posts: 19,688 ✭✭✭✭Muahahaha


    riffmongous wrote: »
    If the hotel has been flooded it's hardly 'safe' (sanitary maybe) to stay in is it? I mean sure your room will probably be fine, but the ground floor.. dirty water, back washed toilets and sinks.. same then with any shops and restaurants you go to

    Would have thought the same myself, you'd have all sorts of animal sh1t floating around in flood waters and everything it touches gets contaminated. I think if the hotel was flooded and hotels.com wont refund then spend 25 euro for a trip to the small claims court, theyll likely refund it then rather than paying a solicitor a few hundred euro to go down there and defend it and risk losing anyway.


Advertisement