DualSense Controller Issues Thread

popsy09 · 11-03-2021 7:52pm

My L2 I's after getting super sensitive just today . I got mine in d.i.d did anyone have issues with them ?

RGARDINR · 11-03-2021 8:09pm

Terminator wrote: »

Better than getting someone else's controller but that will probably change as their refurbished stock goes up.

@ RGARDINR, I like the feature but I think I will adjust the intensity settings to medium, having it on full may be asking for trouble.

Yeah I think your best off I think it's great but after my R2 button went all loose I won't be using it again and have it turned off fully on the settings.

El Gato De Negocios · 20-03-2021 12:23am

X button just started sticking, bought through amazon, assume contact Sony is best bet?

TitianGerm · 20-03-2021 9:53am

El Gato De Negocios wrote: »

X button just started sticking, bought through amazon, assume contact Sony is best bet?

Amazon are usually excellent so I'd try them first.

notahappycamper · 21-03-2021 11:11am

El Gato De Negocios wrote: »

X button just started sticking, bought through amazon, assume contact Sony is best bet?

Or you could blast it with a contact cleaner: https://www.wd40.com/products/contact-cleaner/

Don’t use regular WD40.

I’ve used it as my X button was sticking also but after using the above contact cleaner on 2 occasions I haven’t had to use it since.

El Gato De Negocios · 22-03-2021 1:26pm

notahappycamper wrote: »

Or you could blast it with a contact cleaner: https://www.wd40.com/products/contact-cleaner/

Don’t use regular WD40.

I’ve used it as my X button was sticking also but after using the above contact cleaner on 2 occasions I haven’t had to use it since.

Dunno man, the fact the controller is only 4 odd months old and has had little over 100 hours play, it simply shouldn't be bricking at this stage imo.

notahappycamper · 22-03-2021 7:44pm

El Gato De Negocios wrote: »

Dunno man, the fact the controller is only 4 odd months old and has had little over 100 hours play, it simply shouldn't be bricking at this stage imo.

You’re right it shouldn’t be but it’s a solution if the same thing happens the replacement controller.

Adamcp898 · 24-03-2021 8:21pm

Been hit with a lot of right stick drift now, what channels have everyone else went through? I presume Sony, did it for a PS4 controller under warranty a year ago and was pretty painless then

Fuzzy Logic · 29-03-2021 12:00pm

Has anyone tried to contact the support number the past few days? It keeps saying that the number is unobtainable.

touchwood · 01-04-2021 10:38am

Fuzzy Logic wrote: »

Has anyone tried to contact the support number the past few days? It keeps saying that the number is unobtainable.

Just tried it now and I got the same message

touchwood · 01-04-2021 4:29pm

It depends on what network you are ringing from, Vodafone wouldn't work for me but 3 would.

Fuzzy Logic · 01-04-2021 4:30pm

Yeah I'm on Vodafone and got through on the day using another network

Potential-Monke · 02-04-2021 9:10pm

Just had another episode of the controller not turning on the PS5. Powered off last night, tried to power on there and no reaction from the DS, no lights, etc. Powered on the PS5 with the button, connected the DS via cable and turned on straight away with the PS button. All good again.

Burlap_Sack · 05-04-2021 11:32am

My R2 is gone super sensitive now. Playing Demon souls then control around release definitely caused it but only in the last few days the spring has fully snapped., I can hear it rattling around. Fairly annoyed that after 4 months this happened.

TitianGerm · 18-04-2021 10:05am

Anyone getting a prompt that their controller needs an update?

I've gotten one for the last two days and it asks me to connect the controller via USB but when I do the "Update Now" button is greyed out.

F1ngers · 18-04-2021 10:42am

TitianGerm wrote: »

Anyone getting a prompt that their controller needs an update?

I've gotten one for the last two days and it asks me to connect the controller via USB but when I do the "Update Now" button is greyed out.

I had to google it a few days ago too, wouldn't update for me.
I did the following and it worked.
Has to be an easier way...

Disable 'Connect to the Internet' from the Settings menu. This can be found by navigating to Settings then Network.
Change the PS5's date to the following day. Go to Settings, then System, then select Date and Time.
Connect the PS5 controller to the PS5 via USB-C.
Restart the PS5.
Update the PS5 controller.

Kimbot · 18-04-2021 10:44am

TitianGerm wrote: »

Anyone getting a prompt that their controller needs an update?

I've gotten one for the last two days and it asks me to connect the controller via USB but when I do the "Update Now" button is greyed out.

I had to plug out my charging dock and dongle for headset plug controller in and it took about 45 seconds for the button to change to allow me click

Grumpypants · 18-04-2021 10:50am

My X is gone sticky. Rang Sony and got the DPD label. Then had a great time trying to get them to pick it up. If you ring the 09 number you get told to go to web chat. If you go to web chat they say you need to go back to Sony. When you get back to Sony they say just bring it to the post office!

If you go to the DPD web site it says ring the local depot. If you ring them they say they have no booking to go back to Sony.

In the end I waited out the 09 number and got through to head office and once I said Sony they knew right away what to do.

If it is so common why not have web chat set up to book a pick up.

Anyway it is getting picked up tomorrow... hopefully.

Fuzzy Logic · 18-04-2021 12:42pm

Only issue I had was getting through to Sony on the Vodafone network. DPD had no issues arranging a pickup and the controller was back to me within a week

Taltos · 18-04-2021 12:44pm

Burlap_Sack wrote: »

My R2 is gone super sensitive now. Playing Demon souls then control around release definitely caused it but only in the last few days the spring has fully snapped., I can hear it rattling around. Fairly annoyed that after 4 months this happened.

Very similar. Alternates from super sensitive to no action at all. Not hearing the spring yet. Astro did it for me, heard the crunch. Need to ring sony to get a return now I guess

Grumpypants · 26-04-2021 4:20pm

I had sent off for a repair as my X button was sticking. I got a new controller today. No box but it seems pretty new. It isn't the one I sent anyway and came from France! Was posted before mine even arrived.

I guess they are well aware of the button sticking and are just shipping replacements without even waiting for the repair engineers to check.

Taltos · 26-04-2021 9:10pm

Snap - just kidding. My replacement also arrived today.
Just finished charging it and doing the software update

Happy days

Zero-Cool · 20-05-2021 4:08pm

Must read back through this thread but I'm having a problem charging my controller. I noticed the battery wasn't lasting long even though I had recently charged it. Then I'd plug it in using the usb cable provided to to PS5. Little grren lightning bolt and back to gaming. Then a bit later the message pops up that battery is low and I notice it's not longer charging. Wiggling it doesn't make a difference so it's not loose. Only thing that works is unplugging the cable from the controller and putting it back in.

Happening to anyone else?

schmig · 24-05-2021 10:39pm

On the sticky front, I've had two buttons stick. Ridiculous as it sounds, I put the TINIEST, minuscule amount of WD40 on e.g. a paper towel and rubbed it around the button, then mashed the button a bit. This 100% fixed the stickiness for me. I reckon the first one stuck about 2 weeks in (mid to late December), another in mid Jan. No problems since.

The shoulder buttons on the other hand feel dodgy. I try to use PS4 controllers whenever possible.

Edit: I can't help myself. The thing is an abomination, can't even dust it without it falling out of its ridiculous plastic stand. I work a second job Sept-Dec and promised as treat-to-self I'd play Demon Souls during Christmas holidays: that I enjoyed, though it was marred by the coil whiiiiinnnnnnnneeeeeee. The thing has been gathering since I finished FO4. Xbox one all the way atm.

laneooo · 25-05-2021 12:51am

Burlap_Sack wrote: »

My R2 is gone super sensitive now. Playing Demon souls then control around release definitely caused it but only in the last few days the spring has fully snapped., I can hear it rattling around. Fairly annoyed that after 4 months this happened.

Same thing happened to mine today and I mean...I have two controllers and rarely play anything, it had very few hours and still this happened. Great controller especially if you have big hands but the future doesn't look bright for the first iteration of this controller.

trinib · 05-06-2021 11:05am

Can the helpdesk be reached on a Saturday? I've tried the 01 6917379 number but it won't connect.
My sons controller won't connect to the PS5.
We went through all the steps online, put it in safe mode etc but nothing has worked.
Sony gave a ref number and told us to ring that number above but it won't ring.
Any ideas? Thanks

Grumpypants · 05-06-2021 1:30pm

trinib wrote: »

Can the helpdesk be reached on a Saturday? I've tried the 01 6917379 number but it won't connect.
My sons controller won't connect to the PS5.
We went through all the steps online, put it in safe mode etc but nothing has worked.
Sony gave a ref number and told us to ring that number above but it won't ring.
Any ideas? Thanks

I think it is Monday to Friday and after 10am. I had a struggle getting through to them. They will make you reset it with a needl in the pin hole on the back and then plug it in with the cable. If it doesn't work they will give you a label for pick up.

My second controller's X button is now sticking. With very little use. My 5 year old daughter uses it.

trinib · 05-06-2021 9:57pm

Grumpypants wrote: »

I think it is Monday to Friday and after 10am. I had a struggle getting through to them. They will make you reset it with a needl in the pin hole on the back and then plug it in with the cable. If it doesn't work they will give you a label for pick up.

My second controller's X button is now sticking. With very little use. My 5 year old daughter uses it.

Thanks for the reply.
I bought a new controller later today, it won't connect either, so it seems the controller may not be the issue

laneooo · 08-06-2021 9:56pm

Got mine back today, was collected by DPD last Monday and returned today by UPS...just if anyone wants a timetable of how long it takes.

WarZoneBrother · 09-06-2021 2:12pm

My ps5 controller started aiming left and right in middle of warzone was unplayable had to swap controllers..

Is there a way to find out if its the controller that came with ls5 or the one I bought? I got it off amazon so would prefer to deal with them for an exchange..

Grumpypants · 09-06-2021 11:36pm

Turns out the controller low battery was a bug that would show a low battery long before it needed charging. Update out today to fix it.

Zero-Cool · 09-06-2021 11:46pm

Grumpypants wrote: »

Turns out the controller low battery was a bug that would show a low battery long before it needed charging. Update out today to fix it.

Nice, noticed mine charging much faster since the update, constantly having to charge it before and slow to charge also.

Still have a problem of getting it to charge in the first place though. Sometimes week start charging as soon as i plug the cable into the controller, sometimes i have to unplug and plug it in again up to 7 times to get it to stay charging. Tried the rest button at the back and same thing. My missus has a c usb cable for her phone, must try it tomorrow. I know if i was to send it off and sony found the usb slot on the controller to be the problem, it would most likely be out of warranty as they'd say the cable was pulled or something.

Spooch · 11-06-2021 12:17am

Had two controllers repaired by Sony directly this week. One for R2 button broken and the other for right analogue stick drift.

Happy with the customer service and the quickness they sent them back to me.
Which is more than I can say for the condescending pr!ck who works in Gamestop on Patrick's Street where I bought the bloody things.

Grumpypants · 11-06-2021 12:23am

Sony must know there is issues. The had shipped my replacement from France ever before the dodgy one got to them in Dublin.

Zero-Cool · 18-06-2021 12:16pm

I finally tried a different usb cable on my controller last night and it worked perfect. Got a new controller this morning and kept disconnecting during firmware update with the original ps5 usb cable. Called Sony and they are sending me a new cable. I wasn't expecting them to cover the usb cable, said I'd chance it, happy with that.

RGARDINR · 18-06-2021 4:04pm

Gamestop have offer, trade in your old ps5 white controller and get the new black ps5 controller for a fiver or new Red ps5 controller for a tenner. I traded in the white one in swords gamestop and since I had level 3 card I got the black controller for 1 euro. They didn't check controller but nothing wrong with it maybe r2 and l2 a bit loose so was glad to get rid of it. Person in front of me traded in 3 of them. Might be worth you doing if your afraid your white one might brk. Didn't need a box or wire just the controller.

UnfortuateSon · 12-08-2021 11:06am

https://www.boards.ie/discussion/comment/116464200#Comment_116464200

Thanks for this, it was almost exactly my experience, even down to the first shipping label not working

Zero-Cool · 12-08-2021 11:38am

After getting a replacement usb cable from Sony, it started acting up about 2 weeks later, exact same issue as before where it intermittently charges the controller, reconnecting it 7-8 times usually does it but lately it's not charging the controller at all. I tried 2 different controllers, every port on ps5 and 2 other cables, the problem seems to be with the PlayStation usb cable which is just weird to happen twice. Anyone recommend a usb cable to buy? I see some are only meant for low power devices and wrong cables can damage the battery life.

Any advice?

martyos121 · 12-08-2021 11:46am

I'd highly recommend the charging dock if you're just looking for something to charge the controllers up, but it's not much use if you need to connect a controller to the console for other reasons of course, but third party cables wouldn't be any good for that either AFAIK.

Zero-Cool · 12-08-2021 12:37pm

Charging dock won't suit me, need less things for my kid to break so just looking for a cable, sound man.

Potential-Monke · 30-08-2021 12:29am

I've charged my Pulse and DualSense a couple of times with the USB-C charger and cable from my Galaxy S10 a few times and haven't noticed anything worse since. MobileFun have official Samsung S10 cables for €11.

Zero-Cool · 30-08-2021 9:58am

I bought a Nintendo switch 2.7m usb cable from Smyths for 7 euro. Working an absolute treat.

MrZibi · 02-09-2021 1:36pm

https://www.boards.ie/discussion/comment/116464200#Comment_116464200

These steps should be flagged/bookmarked up the top of this thread! I've managed to sort the sony call in just 10 minutes and now just need to call DPD to collect the box with DS. Thank YOU so much for sharing your experience and knowledge with others! 👏

Markitron · 02-09-2021 3:04pm

https://www.boards.ie/discussion/comment/117837776#Comment_117837776

No worries, glad my horrible experience helped someone!

eggy81 · 03-09-2021 2:35pm

https://www.boards.ie/discussion/comment/116549790#Comment_116549790

The r2 is just a small spring that breaks inside the controller. If you have a gen 2 PS4 controller that’s in bad buck open it and take the springs out and use them in the ps5 controller. If not you can buy the springs cheap online. It’s an easy fix if you’re any way comfortable at all opening these sorts of thing up.

faceman · 14-11-2021 1:09pm

Having an issue with my controller - buttons stopped being responsive in games but now dont work at all. Only have a console a few months.

Bought it from Gamestop online so probably best to go to Sony direct?

RGARDINR · 14-11-2021 1:51pm

https://www.boards.ie/discussion/comment/118164294#Comment_118164294

Only thing else you could do is buy a 2nd controller then 2 wks later bring the broken 1 back with receipt for new one and say it only lasted 2 wks and they will exchange it for a new one in the shop. Only thing is you will have 2 controllers then which I always do try and have for consoles if things do break in the controller.

Zero-Cool · 14-11-2021 2:28pm

https://www.boards.ie/discussion/comment/118164294#Comment_118164294

Email Gamestop.ie support, they usually get back quick enough, day or 2 at latest, to get their official response to it. They may very well tell you to deal with Sony but you might get lucky with GS first. Worst case scenario, you lose 2 days of progress getting a replacement from Sony by checking with GS first. I think the wait time with Sony is about 2 weeks last i checked.

nullObjects · 15-11-2021 4:13pm

https://www.boards.ie/discussion/comment/118164294#Comment_118164294

Think I've started having this now as well. Just with the square and X button so far.

I push it all the way down and nothing happens, I release it and then it takes affect. Kind of weird to explain but I've seen a few more reports on Twitter of something similar happening too.

keyboard_cat · 24-11-2021 3:06pm

FYI for anyone with a faulty controller that they may think is out of warranty apparently Sony’s warranty starts from the date the controller is connected to a ps5. (This might help people who bought a launch console last year but didn’t use it until Christmas)

i found this out as my second controller which had an r2 button fail last night which the guy confirmed as being out of warranty by 5 days by saying the controller first connected to psn on the 19th last year

And they were firmly saying they would not fix it as it was out by 5 days. (Even though they currently have my other Controller which I returned 2 weeks ago for the same issue)

So if you notice any intermittent issues before your warranty is up send it back because if the issue gets worse and it goes past the year mark they won’t touch it :/

DualSense Controller Issues Thread

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