Pitfalls of buying online

Welshprince wrote: »

Littlewoods Ireland have really lost all sense of fairness and customer service over the last two years or so.
They have increasingly made contact more and more difficult so that it is all but impossible to get a complaint satisfied.
A few months ago I ordered a rug, it never arrived but in it's place came a runner and mat set that I did not order and did not want. The items were duly returned via Parcel Motel, collected and delivered back to Littlewoods by Fastway Couriers. I retain the receipt. And a confirmation E-Mail from Fastway Cork that the Item was delievered back to the retailer.
Littlewoods deny the items were returned and refuse any further engagement on the matter. So I am still charged for the rug I ordered and did not get, and to add salt to the wound they also added the price of the returned runner and mat to my account.
I ordered at the beginning of December a pair of Pillow Protectors. They did not arrive, and the tracking information has not altered for a month. So I rang Littlewoods number, which takes a good ten to fifteen minutes to get through their contact landmines, to then find yourself talking to an Indian call centre with operators who are somewhat difficult to understand.
On the first occasion I was told the Pillow Protectors were on their way and I brought up about the rug fiasco, was put on hold then after about a minute I was quietly disconnected. The second time I rang I was told the Pillow Protectors were in the warehouse and would be with me in three days, yes you guessed it, non arrival, and still no action on the items online tracking!
I have a pay as you go phone and it costs 5 euro a pop to call Littlewoods help line which gives you absolutely no help.
The items involved are not expensive but I am not about to let Littlewoods take my money and fail to resolve the fact that my account is now incorrect. The issue of trust is also involved as I will now never buy from them again. I am an old age pensioner and hardly made of money.
I have made an application to the Small Claims Court to recoup the money from Littlewoods.
So I am just adding this cautionary tale to Boards to warn others of the way online shopping can and does go very wrong and how difficult retailers make things for their customers. My advice would be to buy from someone trustworthy who will service your account and relationship with ease and honesty. Sadly Littlewoods have deteriorated to extremely substandard levels.

horse7 wrote: »

Can anyone tell me what this is , its from alliexpress, but not what i ordered?