Three Bill Pay Trio SIM offer for iD customers

GBX · 29-03-2018 1:40pm

loki7777 wrote: »

We went back to Sligo CW to ask and try to claim our €20 credit just to find out that she took it at the time of purchase. And we even get receipt this time showing that she took VR Glide and memory card.
Looks like Sligo staff is taking customers credit(they did the same to couple switching to three at the time when we were waiting to sort it out) and using it to buy things.
Going to contact CW online(can't fine any phone number to customer service)

Thats shocking! My father changed yesterday and got to use his credit in Dublin.

"Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service representatives by emailing CustomerCareIE-CPW-IE@cpwplc.com, or call us on 1850 424 800 between 9am-6pm."

loki7777 · 29-03-2018 1:41pm

Lovely. Thanks for the number. I already sent complain using online form(sorry did not because only 500 symbols is allowed - will use facebook instead).
Just posted on CW facebook page and also sent PM to them through FB.

freebee23 · 29-03-2018 9:29pm

Ported over 2 numbers yesterday in Dublin and got €40 credit to use in store. As the order was being set up I was watching the screen that the sales person was entering the info on and it clearly shows up as 2 x €20 credits applicable to the order. I managed to get mine stacked to buy a phone with the credit and all of the details of my phone purchase were linked into the 2 ports.
I would surmise that any items that were "PURCHASED" with the credit and not received by the customer would also show up.
It should be quite easy for CPW to track what was purchased against your porting order and also who actually carried out the transaction.

I would definitely not let this slide and any/all details that you can provide to customer service would make it easier to track.
Hope this helps.

loki7777 · 29-03-2018 11:33pm

I didn't let go. Was talking to customer service and should get a call from manager tomorrow. Looks like someone added "by mistake" something to that receipt.

magnavox · 01-04-2018 1:53pm

Anyone try this by signing up online? I'm not id but wondering if I just said I was on the online form would that make it work?

bmm · 01-04-2018 2:22pm

It’s really strange and a bit of a deal breaker for me that some id customers signal is dropping from 4g to 3g after porting to three. Anyone have a technical reason for this? Has it to do with O2/three hardware networks being still separate ?

hulio jordio · 03-04-2018 9:48pm

freebee23 wrote: »

Ported over 2 numbers yesterday in Dublin and got €40 credit to use in store. As the order was being set up I was watching the screen that the sales person was entering the info on and it clearly shows up as 2 x €20 credits applicable to the order. I managed to get mine stacked to buy a phone with the credit and all of the details of my phone purchase were linked into the 2 ports.
I would surmise that any items that were "PURCHASED" with the credit and not received by the customer would also show up.
It should be quite easy for CPW to track what was purchased against your porting order and also who actually carried out the transaction.

I would definitely not let this slide and any/all details that you can provide to customer service would make it easier to track.
Hope this helps.

Were the 2 numbers that you ported under the same name?
I ported 2 numbers over today but was told in-store that the credit couldn't be stacked as we had a different name for each number.

freebee23 · 04-04-2018 2:16pm

hulio jordio wrote: »

Were the 2 numbers that you ported under the same name?
I ported 2 numbers over today but was told in-store that the credit couldn't be stacked as we had a different name for each number.

Yes both numbers were in my name. Transferring another sim today and hope to get the credit towards a chrome cast.

rizzee · 04-04-2018 4:39pm

loki7777 wrote: »

We went back to Sligo CW to ask and try to claim our €20 credit just to find out that she took it at the time of purchase. And we even get receipt this time showing that she took VR Glide and memory card.
Looks like Sligo staff is taking customers credit(they did the same to couple switching to three at the time when we were waiting to sort it out) and using it to buy things.
Going to contact CW online(can't fine any phone number to customer service)

Any update on this?

loki7777 · 04-04-2018 4:56pm

Got sorted out by shop manager after posting on FB. "Human error" they would call it;)

rizzee · 04-04-2018 5:00pm

Ah jaysus. You would wonder how much did the staff get away with. They might have gotten a slap on the wrist

Cavey · 04-04-2018 8:46pm

carphone warehouse greystones was broken into last night and will probably be closed tomorrow in case anyone is thinking of heading out there.

I might also add that dun laoghaire carphone warehouse are useless. Waited patiently for over 35min to be served only to be told the network was too busy to get my number ported. Yet it worked *instantly* at the 3 store. Maybe CPW are losing too much on the 20 store credit?

labrik · 03-05-2018 9:54am

Received my second bill since changing from ID Network to 3 network under the special deal for the 3 unlimited Flex Max SIMO. It's 30 euro first month then 5 euro for the next 11 months. First bill straightforward. Second bill a bit confusing. I don't pay anything, I think as it's in credit. Wondering if any other people have had the second bill and your opinion. I'll probably contact 3, as well.

Aquos76 · 03-05-2018 10:09am

labrik wrote: »

Received my second bill since changing from ID Network to 3 network under the special deal for the 3 unlimited Flex Max SIMO. It's 30 euro first month then 5 euro for the next 11 months. First bill straightforward. Second bill a bit confusing. I don't pay anything, I think as it's in credit. Wondering if any other people have had the second bill and your opinion. I'll probably contact 3, as well.

Just a small correction to your post, this offer was €30 for the first month, and then €5 for the next 12 months, not 11, as you thought.

labrik · 03-05-2018 12:52pm

Aquos76 wrote: »

Just a small correction to your post, this offer was €30 for the first month, and then €5 for the next 12 months, not 11, as you thought.

Oh, yes. That's even better.

deadimmortal · 05-10-2018 11:41am

Anyone check their bill for this month? Apparently my discount was only applied for 6 months

CVB · 05-10-2018 12:46pm

Same? Says to separate Rental Discounts x 6months ?

Three:Reps / Three:Sheena ?????

labrik · 05-10-2018 12:47pm

Yes, I got a shock too. I got my month's bill last week. I used the messaging service on the 3network to contact them about this and they told me the original deal still stood and that I'd get a readjustment over the next six months.

Since i joined the network from ID I have paid 36 euros in total. 32.95 the first month and a bit and 3. 27 last month.For four months I've had no payment due. So happy enough so far as up to this month my total bill has been 36 euro or so. But I don't use it that much.

This month I'm due to pay 28.50. Unless I get a discount and re-adjustment next month I'm giving one month's notice and complaining to trading standards about the deal. I'm sure it won't come to that but.....

I'd advise you to contact them. Interesting if others have had the same issue.

CVB · 05-10-2018 12:49pm

Labrum are you Three UK customer ? You have £ in your message . You might me looking for Three UK Support ?

labrik · 05-10-2018 12:53pm

No, I'll edit. Living back in Ireland over two years. My laptop bought in UK where I was living before. Should read euros. Will edit.

CVB · 05-10-2018 12:59pm

Where you Previously an iD mobile customer?

labrik · 05-10-2018 1:00pm

CVB wrote: »

Where you Previously an iD mobile customer?

Yes, I was an ID customer since I moved back to Ireland in 2016. Really liked the service as I don't use that much call time.

CVB · 05-10-2018 1:05pm

Ok I have contacted the Three Reps to alert them to this thread messages hopefully we will get a response soon !

CVB

labrik · 05-10-2018 1:19pm

CVB and DeadIMMortal, what have your bills been like since switching? Details if possible.

deadimmortal · 05-10-2018 1:21pm

Three have told me to pay the 30 this month and discount will go on again from next month for 6 months. That’s not on and not what any of us agreed to. No one seems to know in three what’s happening with it or why it is being done like that

deadimmortal · 05-10-2018 1:24pm

labrik wrote: »

CVB and DeadIMMortal, what have your bills been like since switching? Details if possible.

€5 a month as agreed till now

CVB · 05-10-2018 1:32pm

With VAT it’s always €5.88 or their around charge monthly

deadimmortal · 05-10-2018 1:34pm

CVB wrote: »

With VAT it’s always €5.88 or their around charge monthly

Mine always came out around €4.80, below €5. Never above it.

CVB · 05-10-2018 1:45pm

€4.59 all other months and this month €5.88 even though I have not used the phone at all this month switched off as I was travelling !

freebee23 · 05-10-2018 4:31pm

deadimmortal wrote: »

Three have told me to pay the 30 this month and discount will go on again from next month for 6 months. That’s not on and not what any of us agreed to. No one seems to know in three what’s happening with it or why it is being done like that

I received the same reply regarding my latest bill from three. Bill coming in at €27, contacted them and was told that my account was updated yesterday morning with a further 6 month discount. They advised that I pay the latest bill and that they would credit my account with the remainder so will not have a bill payment for the remainder of my term.
Would be curious to see if other customers on this deal got a high bill this month.
This is not what I agreed on when signing up.

Three Bill Pay Trio SIM offer for iD customers

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