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Gomo account texting a vietnam number

  • 23-11-2020 4:54pm
    #1
    clint_silver
    Registered Users, Registered Users 2 Posts: 2,902 ✭✭✭


    Not really sure where else to put this.

    Gomo 9.99 a month contract
    iphone 8 latest ios

    account always comes in for 9.99 a month all good.
    Last month came in at 60 cents extra.

    Had a look and one of the days had 4 random texts to vietnam on it. This is how the bill looks.

    International SMS
    Date and time Number To Quantity €
    08 Oct 20 18:23 0084676866732 Vietnam 1 0.15
    08 Oct 20 18:23 0084676866732 Vietnam 1 0.15
    08 Oct 20 18:23 0084676866732 Vietnam 1 0.15
    08 Oct 20 18:23 0084676866732 Vietnam 1 0.15
    4 Messages 0.60


    I have no record on my phone of these being sent, nothing in my send folder in case I was randomly pocket texting. I have no dodgy apps. All regular stuff. Phone isnt jail broke or anything.

    Gomo said the texts definitely sent from my phone.

    Now not so worried about 60 cents, however if I wake up in the morning and theres a thousand more of these then I could be in trouble.

    Contacted gomo who said they cant put a block on texts.

    Anyone any idea what to do?


Comments

  • #2
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,850 ✭✭✭Ten Pin


    Lodge a formal complaint, that will allow you to proceed to Comreg if Gomo don't deal with it.

    Also lodge a SAR under GDPR to get more detail on the text charges.


    Vietnam code is 84 and that prefix 67 is for landlines in Dong Thap Province, however 67 has been replaced with 277 since 2017 so there's something odd going on.


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