Knightsgate, Rush

Brian201888 · 20-08-2019 3:42pm

tkrysiak wrote: »

Congrats! We are snagging next week and hoping things will progress ok.
As for broadband, if you enter the proper address on Virgin website it shows you that Virgin360 is available. I certainly hope you can actually get it up and running because there are no other viable options unless of course you are happy with subpar/overpriced 20MB connection from Sky or Eir...

Keep us updated ;-)

That's odd, when I put the address in Virgin say it's a no go, even called them and was told the same thing

TedsRevengeP · 20-08-2019 3:54pm

Brian201888 wrote: »

That's odd, when I put the address in Virgin say it's a no go, even called them and was told the same thing

Same here, specific house number or even just Knightsgate doesn't bring up anything.

gawoo1012 · 20-08-2019 4:34pm

we're closing next week. 2nd snag is done and dusted ...signed up for Property button which is only offering eir as a broadband option. that is worrying so hoping that Virgin can come to the rescue

tkrysiak · 20-08-2019 5:22pm

TedsRevengeP wrote: »

Same here, specific house number or even just Knightsgate doesn't bring up anything.

Actually you are correct, it looks like the new addresses and eircodes on the website are not being found at all. I remember that I checked on bonkers.ie and they were there and Virgin is listed as one of the suppliers.

Now the question is - are we talking an out of date address DB on Virgin website or is bonkers full of sh...

TedsRevengeP · 21-08-2019 9:27am

tkrysiak wrote: »

Actually you are correct, it looks like the new addresses and eircodes on the website are not being found at all. I remember that I checked on bonkers.ie and they were there and Virgin is listed as one of the suppliers.

Now the question is - are we talking an out of date address DB on Virgin website or is bonkers full of sh...

Ah, too good to be true. Hopefully something comes up though. Anything but Eir as far as we're concerned really.

Brian201888 · 21-08-2019 10:00am

Anyone have the measurement for the shower in the ensuite handy? Seems we've wrote down two and I'm not sure which is right but want to get the shower door ordered today

tkrysiak · 21-08-2019 10:14am

TedsRevengeP wrote: »

Ah, too good to be true. Hopefully something comes up though. Anything but Eir as far as we're concerned really.

While I agree on the subject of Eir, I personally would prefer them over Sky. Was forced to use Sky back in Skerries, took me 2-3 months of asking, screaming, begging for them to close off my account and stop charging me money...

If there is no Virgin then we are stuck to choose from bad, worse or horrible ;-)
Best of luck and let us know how it goes!!!

tkrysiak · 21-08-2019 10:16am

Brian201888 wrote: »

Anyone have the measurement for the shower in the ensuite handy? Seems we've wrote down two and I'm not sure which is right but want to get the shower door ordered today

If you get nowhere, we are snagging on Tuesday so can check it out for you then...

Laurendon · 21-08-2019 11:56am

anyone any recomenations for blinds and flooring?

Dommi1 · 22-08-2019 3:42am

We completed our first snag today. Very happy- only minor issues.. We have now received a closing date of 10 September. The end is finally in sight &#55357;&#56842;

tkrysiak · 22-08-2019 10:11am

Dommi1 wrote: »

We completed our first snag today. Very happy- only minor issues.. We have now received a closing date of 10 September. The end is finally in sight ��

Congrats! We have also received closing date of the 10th but we are snagging next week. It looks like they are in the hurry to push em out ;-)

TedsRevengeP · 23-08-2019 11:40am

We re-snagged and there's more to complete, but fingers crossed for next week.

Also, it seems Eir is not even setup for the new houses, even though Property Button said it is.

Brian201888 · 23-08-2019 11:59am

Yep nothing is set up it seems, think Three do a 4g router so that'll be the stop gap I think

We'd confirmation this morning that everything is closed off and we're getting keys Monday morning

La.la.151515 · 23-08-2019 12:22pm

Brian201888 wrote: »

Yep nothing is set up it seems, think Three do a 4g router so that'll be the stop gap I think

We'd confirmation this morning that everything is closed off and we're getting keys Monday morning

Congratulations! Hopefully the rest of us wont be too far behind you!

Brian201888 · 26-08-2019 4:05pm

Done and dusted, should hopefully get ourselves moved in on Thursday, think they said they've given keys out to 6 houses at this stage so I'm sure the rest of you won't be far behind

gawoo1012 · 26-08-2019 4:13pm

Got an email from Glenveagh to say that they were basically getting nowhere with eir as regards a date for connecting the estate....they suggested emailing eir directly to put on some pressure....emailed eir and got a reply that all comms must come via the service provider- whatever the heck that means....we work from home a few days a week so this is a real issue ...anyone have any updates from elsewhere

TedsRevengeP · 26-08-2019 4:19pm

gawoo1012 wrote: »

Got an email from Glenveagh to say that they were basically getting nowhere with eir as regards a date for connecting the estate....they suggested emailing eir directly to put on some pressure....emailed eir and got a reply that all comms must come via the service provider- whatever the heck that means....we work from home a few days a week so this is a real issue ...anyone have any updates from elsewhere

Got the same. We work from home the odd day too.

I've aso have heard horror stories about Eir in general, so was hoping someone else would come on board.

gawoo1012 · 26-08-2019 4:24pm

TedsRevengeP wrote: »

Got the same. We work from home the odd day too.

I've aso have heard horror stories about Eir in general, so was hoping someone else would come on board.

I hear ya but irrespective of who the provider is, eir need to hook up the estate to the grid as all providers will be using eir's cables

Brian201888 · 26-08-2019 5:15pm

I had a call from Eir earlier today saying they had to come out and install a phoneline in the house and after a week they'd be able to see what broadband was available which sounded odd but I said go ahead, unfortunately they wanted to come on Wednesday which doesn't suit so I've to call them back to rearrange

Dommi1 · 27-08-2019 4:59am

Has anyone put in a double oven? We were told you have to get the shelf removed to be able to fit it, just want to find out if anyone has had this done?

Brian201888 · 27-08-2019 7:49am

We're doing it, foreman is arranging the shelf to be moved for us. He was very helpful regarding it, said they were doing it in a few of the houses.

gawoo1012 · 27-08-2019 9:24am

Brian201888 wrote: »

We're doing it, foreman is arranging the shelf to be moved for us. He was very helpful regarding it, said they were doing it in a few of the houses.

Do you have an electrician sorted for fitting all the integrated stuff? any recommendations

Brian201888 · 27-08-2019 9:29am

Ended up going with DID for it all and having them install everything

TedsRevengeP · 27-08-2019 9:38am

gawoo1012 wrote: »

Do you have an electrician sorted for fitting all the integrated stuff? any recommendations

We also went with a Power City package, full installation etc., just for speed and ease really. Would probably be cheaper to get a seperate person to do installation.

OctoberMammy · 27-08-2019 10:57am

gawoo1012 wrote: »

Got an email from Glenveagh to say that they were basically getting nowhere with eir as regards a date for connecting the estate....they suggested emailing eir directly to put on some pressure....emailed eir and got a reply that all comms must come via the service provider- whatever the heck that means....we work from home a few days a week so this is a real issue ...anyone have any updates from elsewhere

Do you have an email address for Eir customer care? All I can see on the site is a phone number and webchat.

gawoo1012 · 27-08-2019 1:33pm

OctoberMammy wrote: »

Do you have an email address for Eir customer care? All I can see on the site is a phone number and webchat.

here's what we got from Andrea in Glenveagh
'Hi All,

Hope you are well.

Just a quick email as we have had one or two purchasers contact us regarding Eir not connecting in Knightsgate.

We have the cables there for the connections to be made but unfortunately we can’t give an estimate time of when they will connect as they are a 3rd party supplier.

We do know that once Eir see that there is a demand they will connect, but they need to see the demand coming from purchasers rather than Glenveagh.

I have provided the below link so if you wish to contact them to ask them to connect and the more people that do, hopefully it will be resolved quicker.

The email is customercare@openeir.ie (Eir's installer company is Openeir.)

Many thanks,

Andrea

Andrea Gough

Sales Team Administrator'

tkrysiak · 29-08-2019 9:36am

Brian201888 wrote: »

We're doing it, foreman is arranging the shelf to be moved for us. He was very helpful regarding it, said they were doing it in a few of the houses.

Yup, exactly the same with us. Very helpful bloke, hopefully things will get done as discussed. I gotta say I am quite scared after reading the horror stories about Eir - we tend to work from home here and there and it looks like we are stuck with a mobile hotspot for a while...

TedsRevengeP · 30-08-2019 11:28am

Our snags got completed anyway, so just waiting to close.

Foreman etc. were all very helpful and great in person with any last bits.

Dommi1 · 30-08-2019 12:04pm

How long did it take from when you first snagged until you were able to re-snag?

TedsRevengeP · 30-08-2019 12:26pm

It was about 2weeks. But we were right at the start and as each house gets signed off, I think they begin to move faster.

Brian201888 · 30-08-2019 1:20pm

TedsRevengeP wrote: »

Our snags got completed anyway, so just waiting to close.

Foreman etc. were all very helpful and great in person with any last bits.

Foreman finishes up today so hopefully the new guy is as good because Nick was a great help so far

TedsRevengeP · 30-08-2019 1:34pm

Brian201888 wrote: »

Foreman finishes up today so hopefully the new guy is as good because Nick was a great help so far

Yep, was great with us. He did say the new guy is good and everyones in safe hands.

robtr89 · 04-09-2019 12:11pm

Hi All,

Just onto KN (the Sky Internet installers) and i've been told that they cant do anything yet as Eir havent laid lines.

Think we really need to push this with Eir to get their act together.

If all residents online could drop a simple mail requesting line set up in the estate we might see a finish line.

Email address as previosuly mentioned is: customercare@openeir.ie

Overall, its ridiculous from Eir, only two line providers in Ireland are Eir and Virgin, Virgin isn't even in Rush, so not sure why Eir aren't using their noggins on this one and getting their lines into an estate that will have 129 houses come the end.

Only workaround at the minute is one of the mobile broadband dongle's from one of the mobile providers.

Cheers

Shadoy · 04-09-2019 12:18pm

robtr89 wrote: »

Hi All,

Just onto KN (the Sky Internet installers) and i've been told that they cant do anything yet as Eir havent laid lines.

Think we really need to push this with Eir to get their act together.

If all residents online could drop a simple mail requesting line set up in the estate we might see a finish line.

Email address as previosuly mentioned is: customercare@openeir.ie

Overall, its ridiculous from Eir, only two line providers in Ireland are Eir and Virgin, Virgin isn't even in Rush, so not sure why Eir aren't using their noggins on this one and getting their lines into an estate that will have 129 houses come the end.

Only workaround at the minute is one of the mobile broadband dongle's from one of the mobile providers.

Cheers

I tried emailing them and got the below response:

“Hi,

Thank you for your email.

To ensure all end customers are treated equally and from a regulatory compliance perspective all communication into this department must come through your service provider.

Can I ask that you resubmit your request through your service provider please.

Your service provider will liaise and work in conjunction with this department on your behalf, ensuring an effective resolution is achieved for you.

Thank you for your understanding.

Open Eir Customer Care”

Anyone else gotten anywhere with them?

robtr89 · 04-09-2019 12:46pm

I got a response from them with a case file number etc, is this just an automated email?

Shadoy · 04-09-2019 12:52pm

robtr89 wrote: »

I got a response from them with a case file number etc, is this just an automated email?

Yeah, that’s just an automated mail when you first contact them.

OctoberMammy · 04-09-2019 1:39pm

I also emailed them over a week ago and didn't get any response. Not very encouraging! Have followed up today.

TedsRevengeP · 04-09-2019 1:47pm

robtr89 wrote: »

Hi All,

Just onto KN (the Sky Internet installers) and i've been told that they cant do anything yet as Eir havent laid lines.

Think we really need to push this with Eir to get their act together.

If all residents online could drop a simple mail requesting line set up in the estate we might see a finish line.

Email address as previosuly mentioned is: customercare@openeir.ie

Overall, its ridiculous from Eir, only two line providers in Ireland are Eir and Virgin, Virgin isn't even in Rush, so not sure why Eir aren't using their noggins on this one and getting their lines into an estate that will have 129 houses come the end.

Only workaround at the minute is one of the mobile broadband dongle's from one of the mobile providers.

Cheers

Email sent.

Brian201888 · 04-09-2019 2:43pm

Eir are supposedly coming out to install a phone line in our house on Monday which after a weeks testing will tell them whether we can get internet through them. It doesn't really sound right but the lads in the call centre arranged it.

OctoberMammy · 04-09-2019 7:11pm

Brian201888 wrote: »

Eir are supposedly coming out to install a phone line in our house on Monday which after a weeks testing will tell them whether we can get internet through them. It doesn't really sound right but the lads in the call centre arranged it.

Sounds strange, alright. Like, if they decide that they can't do broadband, then... there's just no broadband for the whole estate?!

Admittedly I don't know a whole lot about the intricacies of this stuff, but according to this (which I know is just their planned rollouts), there's a cabinet on Brook Lane (right at the entrance to Brookford and across the road from Knightsgate) that's 'now live'. Its code is RUS1_024. So it's strange that they're saying that they need to test a phone line to see if they can do broadband?

Brian201888 · 05-09-2019 9:42am

Yeah I've no faith that they're on the right track with it but we'll see what happens.

Plenty of work ongoing around the place since we moved in anyway, they've been redoing all the gardens and putting more vents in above the kitchen doors, hopefully they give a little more airflow to the kitchen because it can be quite warm in there with the door closed

TedsRevengeP · 05-09-2019 10:57am

Fully signed off and got our keys! A great relief.

Just need to get floors sorted and we can move properly.

Brian201888 · 05-09-2019 12:43pm

Nice to have that done alright, we've been muddling along since last week with a half floored house but looks like it'll all be done by the end of the day

TedsRevengeP · 05-09-2019 1:00pm

Brian201888 wrote: »

Nice to have that done alright, we've been muddling along since last week with a half floored house but looks like it'll all be done by the end of the day

Cool - yeah we feel no real point moving stuff until the floors are down. Will become too messy I think.

aurawindsurfing · 09-09-2019 10:04am

Hey Neighbours!

Congratulations everyone on taking the plunge and moving into the new estate! What is the current fiber/broadband situation? I would suggest using a 4G router for the time being like this one: https://www.harveynorman.ie/computing/networking-and-connectivity/modems-routers/tp-link-n300-wireless-4g-lte-router.html if the 4G reception in the estate is good (4 bars+) you should be easily getting the same or better speeds then with Eir. This is what I'm currently using and I'm really happy with it.

TedsRevengeP · 09-09-2019 12:30pm

aurawindsurfing wrote: »

Hey Neighbours!

Congratulations everyone on taking the plunge and moving into the new estate! What is the current fiber/broadband situation? I would suggest using a 4G router for the time being like this one: https://www.harveynorman.ie/computing/networking-and-connectivity/modems-routers/tp-link-n300-wireless-4g-lte-router.html if the 4G reception in the estate is good (4 bars+) you should be easily getting the same or better speeds then with Eir. This is what I'm currently using and I'm really happy with it.

Interesting. So you just bought a SIM card and used that?

Brian201888 · 09-09-2019 1:58pm

Brian201888 wrote: »

Eir are supposedly coming out to install a phone line in our house on Monday which after a weeks testing will tell them whether we can get internet through them. It doesn't really sound right but the lads in the call centre arranged it.

As expected the installer took one look at the place and said no go, we'll have to wait for fiber to be run to the estate.

Brian201888 · 09-09-2019 1:59pm

Have signed up for mobile broadband with Three as a stopgap which is usable if a little slow and inconsistent

aurawindsurfing · 09-09-2019 2:42pm

Yes just a SIM card. Three has a Pay as You Go plan called All You Can Eat for 20e a month. If reception is good you should be ok with that for the time being.

Did anyone heard a completion date for The Avenue 4 beds please?

TedsRevengeP · 09-09-2019 3:05pm

aurawindsurfing wrote: »

Yes just a SIM card. Three has a Pay as You Go plan called All You Can Eat for 20e a month. If reception is good you should be ok with that for the time being.

Did anyone heard a completion date for The Avenue 4 beds please?

Cool. Technically I have unlimited data on my phone, but I think hotspotting a lot over time is a red flag for Three. Will see once we get in.

Knightsgate, Rush

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