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Anyone ever return something to Next UK before?

  • 01-04-2020 12:18am
    #1
    All that fandango
    Registered Users Posts: 331 ✭✭


    Hi all

    At the beginning of March I bought an item of clothing on Next UK site (the dress was not available on the Next Ireland site). I signed up to AddressPal to enable me to have this item sent to me as Next UK dont deliver to Ireland. Anyways item was unsuitable so I sent it back. The instructions for returning items by post were very vague so I got onto the chat function of the website where I asked would it be possible to send it back from Ireland. He said the refund wouldnt be possible because of the currency difference and that I used an Irish card to purchase. I said thats rubbish my card was perfectly fine to use when purchasing all Next have to do is refund me via the same method of payment used and my bank will convert the money to euros into my account. So he said ok go ahead then send it to the address on the docket. I have done.that and no money in my account still. This is about 2 weeks now since I sent it back. I have just emailed them but just wondering has anyone ever had this experience of using Next UK for returns?


Comments

  • #2
    MinnieMinx
    Registered Users, Registered Users 2 Posts: 232 ✭✭MinnieMinx


    Is this a serious question?
    Why do you think your refund hasn’t been processed yet?
    The U.K. is on a version of lockdown. Only essential business is allowed to stay open.


  • #3
    All that fandango
    Registered Users Posts: 331 ✭✭All that fandango


    MinnieMinx wrote:
    Is this a serious question? Why do you think your refund hasn’t been processed yet? The U.K. is on a version of lockdown. Only essential business is allowed to stay open.


    Oops, someones triggered.


  • #4
    All that fandango
    Registered Users Posts: 331 ✭✭All that fandango


    Oh and yeah, it actually was an actual question by the way. Maybe keep away from boards if you're that precious. Its my money so I will ask about it thanks.


  • #5
    meeeeh
    Registered Users, Registered Users 2 Posts: 11,624 ✭✭✭✭meeeeh


    MinnieMinx wrote: »
    Is this a serious question?
    Why do you think your refund hasn’t been processed yet?
    The U.K. is on a version of lockdown. Only essential business is allowed to stay open.

    That's not true. Next closed their online shop because they can't guarantee safe working conditions (as far as I know) but factories and businesses are open, the shops are not.


  • #6
    xlouseyloux
    Registered Users Posts: 2 ✭xlouseyloux


    All that fandango wrote: »
    Hi all

    At the beginning of March I bought an item of clothing on Next UK site (the dress was not available on the Next Ireland site). I signed up to AddressPal to enable me to have this item sent to me as Next UK dont deliver to Ireland. Anyways item was unsuitable so I sent it back. The instructions for returning items by post were very vague so I got onto the chat function of the website where I asked would it be possible to send it back from Ireland. He said the refund wouldnt be possible because of the currency difference and that I used an Irish card to purchase. I said thats rubbish my card was perfectly fine to use when purchasing all Next have to do is refund me via the same method of payment used and my bank will convert the money to euros into my account. So he said ok go ahead then send it to the address on the docket. I have done.that and no money in my account still. This is about 2 weeks now since I sent it back. I have just emailed them but just wondering has anyone ever had this experience of using Next UK for returns?

    Since both the stores and website are closed (you can't even look at stock on the website at the minute) I would imagine that a lot of the staff at head office are also not working. I know also, that sometimes the refund goes through from the company and something happens on the banks end that means it hasn't gone through onto your card so it might be worth giving your bank a ring. If you order from the UK site again and you can get to one of the stores when they do re-open it might be easier for you to return it in store then posting it back.


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