Very Poor Customer Service

I have a loan with B.O.I but no longer have an account with the bank I moved to PTSB.
I am in need of an overdraft with PTSB and for some reason, their computer says I had an issue with my B.O.I loan in February of this year.  I rang BOI to see what the issue was and there is no record of any problem in February. I got back in touch with PTSB and they said they needed proof.

This morning I went down to my local branch. I was told they had no way of printing off something like that inside the bank. Yes, the bank can't print off letters? Even do, it's a nice new building and loads of staff, but no one can print something?.

I then used the phone inside the bank to try and sort it out. I was on the phone for about forty minutes being passed around to everyone. The challenge of writing & printing a letter stating that my loan account was fine in February of this year seem to be something no one could handle.

They said they could get a statement out to me in 5-10 working days and it would be sent to my old address, which would add another two days travel time on to it. I said it was urgent. They said my old Branch could do the letter for me and sent it out to me as it was them I was dealing with. 

I was told do, that in the old Branch the person who has access to the phone/computer/printer was on holiday and the person covering only had limited access. They sent a message to my old branch and ask them to call me later on.

Later on, I got a call from my old Branch saying they got the message. They informed me that they could not help. I said I was told dealing with them directly I could get it done. He said his manager said no and it would be one of the other departments that could do it. When I told him I spoke to every department this morning and none of them could help, he did not know what to do.

So after a whole day, I still have no letter or clue how to get one. No one over the phone or inside your branches can write and print a letter. 

I also forget to mention I had no phone credit and contact you via Facebook and told there nothing they could do over social media and gave me a phone number to call. When I said I had no 
credit and ask could someone could call me, I was told no.